Customer Ratings & Reviews

I purchased a Gen 3 Sub, Arc, and 2 ERA 300’s for a home theater and it’s been a massive mistake. It’s nernalmost one year and I have not been able to enjoy the system for more than a week without having to reboot, retune TruePlay, or adding back a speaker that went missing from the app. Sonos used to make good hardware and had always struggled with software. Save your money and time, buy anything else.

Be very careful and do your homework before buying into the Sonos platform. It is very sensitive and requires expertise to get it to work seamlessly. Using the WiFi to connect and integrate devices into your system is VERY difficult. Directly connecting devices, like Sound Bars vis HDMI, are fairly easy. I bought the Subwoofer and it didn't connect. It got closer each time I started the process over, but in the end, Sonos recommends you connect via Ethernet if having issues with Wi-Fi via your network. I read all the blogs, support material, and tried to call support but limited hours and a 40 plus minute wait time after trying to get it to work on my own for 5 hours led me to return the Sub. Not worth it for me. For $700+ it shouldn't be that sensitive/difficult to set up. In the end, I believe Sonos requires it's own 2.4GHZ network with no other devices or apps on it.

When you try to add a nice bass sound to the system it wants to distort

great pricing on Sonos Sub, in stock, great product knowledge of staff

Totally satisfied.. great .. enjoying every bit.. highly recommended

Sales people at BB told me this would work without the sound bar. Turns out, they were incorrect. Now I’ve had an $800 piece of equipment sitting in my living room for over a minute th collecting dust.

It out performed everything else that I have come across

Great addition to our Sonos Arch. Would highly recommend

Great product Great product Great product Great product

Sonos makes quality products, would highly recommend

Great compliment to the soundbar. Attractive Form

Love it!!! Go buy it now, you won’t regret it!!!!!

Disconneting frequently from the app. I have updated the app multiple times, but not working

I don’t hear much the surround and not what I expect escalated

It was supposed to work with Sonos Soundbar but inspite of two attempts by the technicians from Geek Squad, the combo did not work. Both items had to be returned.

Sonos app problem. Sub should be easy setup but couldn’t set it up due to Sonos app. Bought 2 times same problem over a month’s time (Geek Squad couldn’t even get it to connect). Until Sonos fixes their app problem would stay away from

First of all I had to exchange the produ t due to per the Geek Squad no connection and the item was not functioning. New Geek Squad person could not hook item up either. So, I still have this expensive item sitting in my living room. Disappointing

Even with a visit from geek squad, we were not able to get it to stay connected to the Sonos amp. We hardwired it to the Sonos amp and it worked for a few minutes then would not work. I ended up buying a sonance subwoofer hard wired to the Sonos amp and that worked fine.

Just doesn't connect to WIFI. Either too weak WIFI sensitivity, or the sensitivity is so strong that all other wireless devices in the area interfere with it. Meanwhile all my other wireless devices connect instantly and remain connected without issue. Returned.

NOT THE GREATEST SOUND WOOFER. DO NOT BUY IT IS A WASTE