Customer Ratings & Reviews
- Model:
- SUBG3US1BLK
- SKU:
- 11916196
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Dissapointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t get the Dam thing delivered. Your service on computers over the internet is terrible. Waited 3 days and 9 hours and never got my computer fixed. The price of the package needs lowered with this kind of service
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to write a review. Unfortunately, this review is sent to us here at Sonos and not to Best Buy. If you have experienced an issues with our product the Sonos Sub we would love to hear from you. If not, unfortunately this review for computer repairs isn't seen by anyone at Best Buy.
Subwoofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This subwoofer doesn’t really put out very disappointed
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I’m sorry to hear you’re disappointed with the Sub Gen 3. If you’re not getting the performance you expected, here are a few things to check:
Placement: Ensure the subwoofer is placed correctly in the room. It’s often best placed along a wall or in a corner to maximize bass output.
Connection: Verify that the subwoofer is properly connected to your Sonos system. Check the Sonos app to ensure it's configured correctly.
Volume Settings: Make sure the subwoofer volume is set appropriately. You can adjust this in the Sonos app under the subwoofer settings.
Room Acoustics: The acoustics of the room can affect how the subwoofer performs. Sometimes, moving the subwoofer slightly or adjusting the placement can improve the sound.
Firmware Update: Check if there are any firmware updates available for your Sonos system that might improve performance.
Calibration: Re-run the Trueplay calibration in the Sonos app to ensure the system is optimized for your room.
If you’ve tried these steps and still find the subwoofer lacking, contacting Sonos support might be necessary to ensure there isn’t a hardware issue. They can provide more detailed troubleshooting and options for a replacement if needed. You can reach support via the website at support.sonos.com
I hope this addresses your concern!
Horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even work and kept disconnecting. Awesome cheap Bluetooth receiver in it
No, I would not recommend this to a friendVery poor service on your part.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still haven’t received this and have been charged. I need my money back.
No, I would not recommend this to a friendJjme
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is a pain to sync, worked for a couple of days but not anymore. Waste of money and frustrating when dealing with Best Buy customer service
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. Something network settings can cause our products not to communicate properly. We would love to get you up and running. Please head over to Sonos.com/support and reach out to us whichever way you prefer. We're sure you'll love our products once we get them working for you!
No power cord
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The description stated that the sub included all cables but there was no power cable inside the box. This is unacceptable!
No, I would not recommend this to a friendsalter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Benjamin at geek squad will not return my calls multiple calls since May. The set up is not complete and we cannot use the product
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for leaving a review, however we would ask that you reconsider the review when you have the situation with Geek Squad situated as this is intended to be a product review, and not a review of Geek Squad or Best Buy. They will not see this feedback. Thanks again!
wouldnt connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to get sub to connect to Arc and SL surrounds. Called Sonos and Geak squad for help but still no connection after trying for 2-3 hrs. Returned it
No, I would not recommend this to a friendSub and console
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay connected to cellphone connection set up not easy
No, I would not recommend this to a friendFrustrating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with the Sonos arc soundbar. Couldn’t get the soundbar to connect to my LG C1. I ended up returning both. Don’t waste your time.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to review the SUB. Problems like this can usually be solved quickly by our support team. If you ever decide to try our products again, head on over to sonos.com/support. From there you can reach out whichever way is best for you!
Will try again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We didn’t get to use this because it was damaged in the box but once they are back in stock we will thy again
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to review. We would love if you would consider rewriting your review when you have had time to enjoy Sub, as the review is meant to reflect your experience with our products, and not the experience with Best Buy or shipping mishaps. Thanks a ton, and we hope you love it!
not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not work and just got it. need to return to Best buy
No, I would not recommend this to a friendSONOS SUBWOOFER
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It still does not work....what a waste of money !!!!!!!!
No, I would not recommend this to a friendAbsolute garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage Absolute garbage Absolute garbage
No, I would not recommend this to a friendHorrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this item for in-store pickup. Upon my pick up date I found out my order was delayed.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for your review. We're very sorry your order was delayed. We hope when you experience Sub, you'll feel differently and consider changing your review based on our product :)
Terrible Software
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had nothing but trouble with my Sonos system since I bought it. First it must have a LAN connection to operate at all. That makes no sense, this is a speaker system!! And when it loses its LAN connection, which it does fairly often, it quits working. I have an eero mesh router and 1 gig fiber optic LAN into my house, so that should not be a problem. Second, it is supposed to be a Google speaker. That only works intermittently??? All this tells me that their software is buggy which takes away from being able to listen to a quality sound system.
No, I would not recommend this to a friend- Pros mentioned:Design, Sound quality
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic, well-balanced, sub. No distortion, easy set-up. Looks beautiful. Could not be happier.
I would recommend this to a friend - Pros mentioned:Sound quality
Crystal clear sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been debating on whether to buy the Sonos system or not. I finally decided to take the leap after taetimg the sysyem several times in Best Buy and listening to different types of music. I’m so glad that I made the decision to buy the system because the sound is incredible, it is easy to set up, and it seamlessly integrates with everything. I wish I would’ve purchased it sooner.
I would recommend this to a friend - Pros mentioned:Sound quality
Fantastic Addition to my Sonos Atmos Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic addition to my Sonos Atmos soundbar. The sounder sounds pretty good on its own but not fantastic. This subwoofer pushes the Sonos Atmos Soundbar from pretty good to AMAZING!. The low rumbles shake the concrete slab foundation in my home. Even the theme songs for shows sound so good and are so rich because of this subwoofer. Well worth the cost to the system, don't hesitate. I've not had a single issue with it or the system. It stays connected (wifi), is responsive and sounds great.
I would recommend this to a friend - Pros mentioned:Sound quality
Fantastic bass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to pair with my Sonos Arc and it makes a world of difference. I think the Arc is mediocre on its own but with the Sub it becomes great. I got a Sonos Sub Mini at the same time and tested them both out. While the Mini was very good and more affordable, this is an even better speaker. The Mini seemed like it was trying too hard, and I could more easily pinpoint where the bass was coming from. This bigger sub provides a smoother, richer, more encompassing sound. Its bass is effortless and wraps around you. You feel it in your chest. While occasionally I've had pairing issues between my phone and Arc that caused me to wipe the system and start over again, I've had no issues between my Arc and Sub. Its build quality seems fantastic and, while large, it looks nice. It does show dust easily with its glossy finish though. Overall, expensive but great sub that dramatically elevates the Arc.
I would recommend this to a friend
