Customer Ratings & Reviews
- Model:
- HTCT790
- SKU:
- 4890300
to a friend
Customers are saying
Customers admire the impressive sound quality and easy setup process of the 2.1-Channel Soundbar System. Many users have commented on the great sound and simple installation. While some customers have expressed concerns about the volume, bass, connectivity, and remote control, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Doesn't sound like it did in the store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is NOTTTTTTT good. Only minimally better than tv speakers. Very disappointed as what the salesperson SOLD me sounds nothing like the sound bar he had me listen to in the store. Wondering if I were shown one thing and sold another. They do look alike.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Angie, The quality of the sound may vary from the source file, settings, and surroundings. The manual here may be able to help us out on how to get a better sound quality: https://docs.sony.com/release//Manual_4586049141.pdf(page 44). Regards, Vincent
No louder than the tv speakers!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed did not sound any better than the tv speakers. Had to put my ear on the sub just to see if it was on. Not worth the money! Returned it and bought a sonos and they are amazing.
No, I would not recommend this to a friendAudio out of sync with video
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not keep the audio in sync with video on all other channel that were not major network channels, even FOX News went out of sync. Returned the product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jgholbrook, It's unfortunate that the unit had to be returned. We appreciate your feedback. Thank you for bringing this to our attention. -Jerome
won't know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't been able to get it to work and can't even get any service at a store. All employees are to concerned with selling big ticket items.
No, I would not recommend this to a friendBad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with it! Doesn't connect with sub or tv well! Sound isn't what they said it would be. Honestly TV sounds better by its self!
No, I would not recommend this to a friendBought refurbished
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bring this system home and it worked for a day an then the sound completely changed was not happy with that at all.
No, I would not recommend this to a friendregret buying it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar started malfunctioning w/in a month. I had to taken in for repairs it's now been 3 wks and don't have it back yet.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dee1, we regret that the soundbar failed to meet your expectations, and this is obviously not the kind of experience that we want you to have with the soundbar so please inform us about the issue through email at [email protected] and we'll do our best to help out. Hope to hear from you. Best regards, -Mark
Woofer did not produce much sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with this product and returned it. The sub-woofer was maxed out on volume but barely produced any sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Macguy, We regret to hear that it didn't live up to your expectations and was returned. Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph
Sub will not connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had for over a year. unplugged sub to move and it will not connect to sound bar anymore. Waste of money.
No, I would not recommend this to a friendPoor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great while it worked but after 3 weeks it would get stuck on powering up or powering off and never come on
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jesil, Check that the AC power cord (mains lead) is connected securely. You may also disconnect the AC power cord (mains lead) from the wall outlet (mains), and then reconnect after several minutes: https://docs.sony.com/release//Manual_4586049141.pdf. Regards, Vincent
Didn't work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open box item parts missing and sub woofer wouldn't work and bar kept cutting out and shutting down on it's on.
No, I would not recommend this to a friendOpen box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was missing, but best buy post a sticker indicating that nothing is missing what a waste of my time
No, I would not recommend this to a friendDid not care for it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up taking it back .. Best Buy was great to work with and they helped me select a better system
No, I would not recommend this to a friendDefective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a nice soundbar while it worked. I had it 3 weeks and then it died. Buy at your own risk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi costanza, it is sad to hear that the unit doesn’t go well. Please email us at [email protected] and let us see how we can turn this experience into a more pleasant one. Thank you! ~Erin
Thought it was a good thing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after two months, please wait scrolls across screen. Started with a delay on sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi James, We're sorry to hear about the message your getting. Kindly check the link below for a possible fix on the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/75535/p/41901,44406,92955,96163/c/65,66/kw/please%20wait%20
~Ralph
Excellent product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar has a great sound range - good, clear tonality both high and low. And great price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, ZooBeast We are happy to hear this. You chose the best brand. For more details about the unit, you may check this link: https://esupport.sony.com/US/p/model-home.pl?mdl=HTCT790&LOC=3. Thank you for choosing Sony! -Vincent
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sales talked me out of the Samsung 550. Bad decision my Samsung 450 is sounds way better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, thank you for sharing your input about the unit. Sony takes into consideration all feedback to improve the performance and quality of our products. we will forward this to the right department. Regards, ~Erin
Does not work consistentky with our LG tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant get it to work with the tv we just bought. Planning to return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Kevw, thank you for your message. Troubleshooting steps in how to connect a sound to a TV in the following link: https://us.en.kb.sony.com/app/answers/detail/a_id/34162. Oscar.
It's already went out!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has already went out. It didn't even last 6 months!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NattyJ, we regret that the unit did not live up your expectation. You can troubleshoot the issue by following the steps here: https://us.en.kb.sony.com/app/answers/detail/a_id/40345. If the issue persists, service is required. https://esupport.sony.com/US/p/service.pl. ~Erin
- Pros mentioned:Sound qualityCons mentioned:Volume
Great sound -- when works / Caution when buying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase if Comcast / X1 customer... The sound bar is great. It sounds great. However, I was unable to get it to work with the most basic setup. Comcast X1, Sony 65" XBR850D, and this sound bar. Connected HDMI to TV. HDMI on ARC between sound bar and TV. Volume was very low output... when turned up all the way, it was just slightly above low to average listening levels. Started researching this problem on the internet. Turns out it is prolific. Hooked up music to the sound bar via bluetooth and a phone... boom. Sound filled the room and bass started rocking... ok, sound bar is not broken, that's what we heard in the showroom. Called Sony support, they remoted into the TV via network, and verified settings on everything. Conclusion was that it was the source components fault. OK, i'm good with that, i understand that's a potential problem. So, hooked up a DVD player via HDMI to the sound bar, same problem, just very low volume and no real 'fill' to the sound. After reading about the source component issues and testing the 'stereo' vs 'surround' output on the X1 device, with no change...came to a decision that the 2.1 soundbar was unable to process the signal properly over the HDMI cable. I think the key here is the 2 channels vs 3 channels. Somehow, somewhere, the compressing and or decoding of the signal is failing... Returned the product, bought a Samsung of lesser price, but had the 3.1 channel configuration i was seeking to test against.... plugged it in, and wham, it played right out of the box, nice full sound, filling the room with volume and bass. It's admittedly not as crisp or precise as the Sony set was, but, it was also $80 less on the sale prices right now. Until Sony can address this issue with a major cable supplier's equipment, I would advise people to avoid this Brand's products in the 2 channel format. I am unwilling to purchase the next level up at $750 to get into a 3 channel + configuration (i know the $600 sound bar they have is doing the same thing, but, its 2 channels still- lots of online complaints)... All that being said, sony was unable to fix my problem, and when i plugged in the samsung, the problem went away immediately, so, i have an issue blaming the 'source component' in this scenario. Buy this specific product with caution, and be prepared to return it quickly upon the simple test that I provided ... low volume sound on tv mode, connect via bluetooth, sound is very loud and nice....
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin, thank you for taking the time to provide us with your feedback about the sound bar. It's sad to hear that its performance didn't meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin