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Customer Ratings & Reviews

Your price for this item is $749.99

Customer reviews

Rating 4.7 out of 5 stars with 1206 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers highly value the 49" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality, easy setup process, vibrant colors, and reasonable price point. While some users have expressed concerns about the remote control's build quality, the overall consensus is that this TV offers great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,206 reviews
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new TV. It has great pictures, it’s easy to use. I can quickly access different apps. With Netflix incorporated on remote, it’s a breeze to get to my account. You have access to add different applications.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Does not disappoint

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price. Blacks are black and picture is fantastic

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Stand

    Rated 3 out of 5 stars

    TV ok Sony Support Lacking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So we get the TV and install the stand, only 4 screws and only one way to set the brackets. We place the tv in the opening and it's leaning back about 2" so it's sitting up crooked. We take the stand off, check it out and the metal supports brackets on the stand are crooked. We call Sony support, the guy makes me spell words so he can look them up, then he tells me to hire Best Buy to install the TV. WHAT? We're going to pay a $100 for the guy to screw 4 screws in and tell us the supports are crooked? We jury rigged it ourselves so that the leaning is not as evident by placing sticky foam to adjust the lean. He would not send out a new stand, just kept saying pay for installation. We would not have purchased this tv had we known what kind of support Sony gives. TV is ok, clear picture and sound is ok. It's just support that brings the stars and recommendation down.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great 4K tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase lots of features and overall a very good product

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Greatest picture ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture on my new Sony TV is just like being there in person

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Great picture, many features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy being able to watch movies on Netflix as I don't have cable service. Beautiful hi definition picture with only antennae. The set was easy to set up on a surround sound system and adaptable to the space that was designated for the tv. Other features available are accessible on the left side of the set with relative ease.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Hope it lasts as long as my previous Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture. Clear and crisp. I just hope it does as well as our previous Sony TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very nice TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really enjoy this high quality television. I also appreciated the great customer service. The size is nice for a medium living room or bedroom. The setup was intuitive which was nice for immediate use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Love my Sony. The best brand!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always preferred the Sony brand and have had many over the years. They last the longest and have always been satisfied. I did purchase Samsung but it's just not the same. Picture quality and set up so easy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV, the picture color is awesome, great product.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    excellent tv to view

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent picture quality, nice features, good screen size

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my buy and great gaming tv. Great crisp picture

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Almost 5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the picture on this TV. I also wanted a TV where I could hook the headphones in and have volume on the TV at the same time. The only downside to this TV is its inability to get Spectrum TV app. To solve this I just went ahead and got a $20 Roku so that I can get all the apps that Sony can't get.

    I would recommend this to a friend
  • Pros mentioned:
    Hdr, Picture quality

    Rated 5 out of 5 stars

    Superb TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with our recent purchase. I am also extremely happy we went with the HDR version as the picture quality really pops. This tv was put in our bedroom and the size is just right. Can’t go wrong here.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this TV. Great picture and great detail.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV meets all of our requirement, great picture and sound

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is just the right size. Awesome picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv was very easy to set up and has a very nice picture and above average sound. I Iisten to seriusxm and am a little disappointed in the streaming. My wireless router is more than adequate and has more than enough bandwidth , I suspect that the processor is a bit slow. All in all a very nice unit. I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Very happy with my TV, beautiful clarity

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great for our use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are using several of these in various small conference rooms and they are great for that purpose. The setup is a bit tedious, I spend a half hour or so at each display updating firmware and configuring everything when I first set it up, but so far they have been flawless ever since. Chromecast also works well. I can't speak too much to the video quality but to my eyes it is quite good with a 4K source. I do notice it brings out the artifacts when watching a highly compressed internet stream. For example, when I first load a Youtube video it looks kinda bad until it ramps up to full quality. Can't blame the set too much for this. Color is deep and accurate and brightness is great for our conference rooms.

    I would recommend this to a friend