Sony - 49" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR

On Display at Sterling

Bring high-definition movies to life with this Sony 4K smart television, which has a Triluminos display for an extra-vibrant picture. This 49-inch smart-enabled TV connects wirelessly to your network, so you can stream a range of content on demand. Equipped with Dolby Digital Plus and Dolby Pulse, this Sony 4K smart television optimizes audio output for truly three-dimensional sound.

4K Ultra HD TV Buying Guide
$749.99
Protection Plan Options
Build A Bundle

Item Added.View List

Add to List

    No lists found. Create one today.
    Add Item

    Overview

    What's Included


    • AC power adapter (ACDP-160D02, ACDP-160M01)
    • AC power cord
    • Batteries (R03)
    • IR blaster (1-849-161-12)
    • Owner's manual
    • Sony 49" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR
    • Table top stand (separate, assembly required)
    • Voice remote control (RMF-TX300U)

    Ratings & Reviews


    Overall Customer Rating:
    96% of customers would recommend this product to a friend (776 out of 811)

    Included Free


    Sling TV - Sling TV Live Streaming Service for 30 Days
    Sling TV - Sling TV Live Streaming Service for 30 Days
    Live stream your favorite channels, or watch the shows you love on demand. Get Sling TV free for 30 days and experience entertainment your way. You can stream on your TV or mobile device anytime, anywhere. Plus, personalize your channel lineup to get rid of useless options.

    Features


    4K HDR Processor X1

    High Dynamic Range video content delivers exceptional detail, color and contrast, with a far wider range of brightness.

    4K X-Reality Pro

    Provides lifelike detail and clarity. See the details appear in buildings and trees as scenes become clearer, smoother and more natural.

    TRILUMINOS Display

    Colors are as rich and vivid as nature's own with more shades of red, green and blue.

    Frame Dimming technology

    Offers variable backlight intensity according to the picture displayed on LCD panel. The result is a reduction of power consumption and an improvement of picture contrast.

    Android TV

    From movies and TV shows to thousands of apps, Android TV brings you everything in an instant. Cast your favorite apps with Google Cast, and Voice Search helps you find the entertainment you want.

    48.5" screen (measured diagonally from corner to corner)

    A great size for a living room or mid-sized home theater space.

    2160p resolution for breathtaking HD images

    Watch 4K movies and TV shows at 4x the resolution of Full HD, and upscale your current HD content to the gorgeous Ultra HD-level picture quality.

    Watch high dynamic range (HDR) content on your TV

    With an HDR-compatible 4K TV, you can enjoy HDR movies and TV shows, in addition to all your current content.

    Smart TV with access to streaming services for countless entertainment options

    Stream shows, movies, games and more with the TV's built-in Wi-Fi and integrated apps.

    Chromecast Built-in

    In order to cast your favorite shows, movies, music and more, you must download the Google Cast app and use your compatible mobile device along with cast-enabled apps to send content right to your TV.

    Google Assistant Built-in

    Find what you want quickly, simply by talking. Ask your Google Assistant to help you play TV shows, movies, and more. Dim the lights and control your connected devices while you watch a movie for a better experience.

    Works with Amazon Alexa for voice control

    Ask Amazon Alexa (device required) to help you play movies, TV shows and more. Plus, control other connected devices like lights and a thermostat for a better viewing experience.

    Advanced TV sound

    Two built-in Bass Reflex speakers, Dolby Digital, Dolby Digital Plus, Dolby Pulse and DTS Digital Surround.

    Dolby Digital Plus and Dolby Pulse

    Optimizes the sound for TV from sources, such as the Internet, connected PCs, smartphones and tablets.

    4 HDMI inputs for the best home theater connection

    High-speed HDMI delivers a full 2160p picture and digital surround sound in one convenient cable. HDMI cable not included.

    Enjoy the picture from multiple angles

    The wide 178° viewing angle provides a clear picture for viewers seated near the side of the screen.

    Manage the viewing experience for your kids

    The parental control functionality lets you block channels with the unwanted content.

    Motionflow keeps the action smooth

    Sony's Refresh Rate technology allows fast moving action sequences in sports and movies to be seen with precise motion clarity.

    Vibrant colors, smooth gradations

    The Triluminos display offers more shades of red, green and blue. The 4K HDR Super Bit Mapping reveals thousands of shades and gradations of light, for sunsets as bright and clear as real-life.

    3 USB inputs

    Easily connect your digital camera, camcorder or other USB device.

    *Web-based services and content require a high-speed Internet service. Some services may require a subscription.


    Customer rating

    4.7
    96%
    would recommend to a friend

    Pros

    Cons

    • Rating: 1 out of 5 stars

      Bad image in dark scenes; Sony doesn't care

      Posted
      Lynn
      • My Best Buy® MemberMember

      This TV has really bad black levels. Any scenes in games, movies, television shows, online videos, etc. will converge into mushy blackness. Bright images are great. so you're looking at 50/50 in picture quality. My review is 1/5 because of the Sony support that came with this problem TV. I bought this Bravia in April of 2017. I was told by the Best Buy sales rep that this model was perfect for my situation, because I was looking for a budget 4K TV and I wanted a TV that could do clear blacks on a screen; the salesman's response was that edge-lit was perfect for that. I had recently bought a Nintendo Switch, so I was only looking at vividly bright imagery and was happy with my purchase. Then I checked out the live action "Beauty and the Beast" movie on Blu ray. Turns out that film is set in a dark castle and you can't see anything on the Sony Bravia 800E. Sony support then proceeded to send me through task after task of troubleshooting options (each time creating a different event ID for me that would never carry over to a new support troubleshoot when the previous inevitably failed). I was told to factory reset, hard power-off the unit, was sent multiple configurations for settings (like even motion and clarity that have nothing to do with the brightness of the screen). So much time passed that I was unable to return the unit to Best Buy for a refund, so Sony suggested a replacement unit sent to me after I returned the "broken" unit to them. I obliged, and two months into this purchase, I received a replacement unit that did the exact same thing with dark images (on the smart TV apps and on all of the devices connected to it). I was sent through the same process online through troubleshooting support (similar configurations, factory reset, even a screen mirroring session that had no results either). While the second wave of troubleshooting emails were sent to me, I did some literature searching online, and found out that edge-lit LED backlighting is the worst for televisions, especially those that incorporate HDR (high dynamic range) settings. The Bravia 800E has edge-lit backlighting, which is why it's a "budget TV' at $850...it saves on cost for Sony. I also found that HDR doesn't have a standard so far, and companies can just slap "HDR" on their boxes when they have some way of increasing the output of either bright colors or dark blacks. I think this unit was one that excelled at bright colors and Sony left it at that as far as testing (reviews of this TV on Rtings.com shows that this model has terrible black levels on it). So I went through the same customer support, and explained my findings to Sony. "This is not the TV I'm looking for, I want something that could show dark images without turning the whole screen black. Can I have a refund?" It's August now and Sony has already replaced the TV once. They recommend having me return this second unit for another replacement (but this time, mention that this would be a one-time exchange and further issues could not be returned). I explained that my issue isn't going to be fixed with a replacement of the same model. I was then told that I could return my TV for store credit within Sony and use that to get a different model, either one that was the same price or a different one that would mean me paying the difference. I looked at their catalog, knowing that this edge-lit 800E series was the cheapest they had, and anything that might not have the same issues I'm having (e.g. a TV with full array or OLED backlighting) would cost way more than what I paid for this TV that doesn't function as a standard TV (something that produces a visible picture in light and dark). Then the support rep asked me to submit my receipt from my original purchase (the one from April) and he would put in a request to get a refund since I couldn't afford any higher end models from Sony. I sent proof of the TV I bought 4 months ago. I received a phone call the next day where I was informed that I had the option to return the TV for a replacement unit (one time exchange noted again). I asked what happened to my request for a refund. I was put on hold for 23 minutes, and then greeted by a manager who informed me that I could not receive a refund and that I could take the exchange or return the TV for an upgraded model with the cost difference put on me. I said the exchange wouldn't fix my problem and I couldn't afford any higher model units from Sony (that was the point of getting the 'cheapest' one). So they asked if they could close my case since I wasn't taking the solutions they'd given me. I said to close it, and that I was not satisfied or okay with the results. I still have this TV. The cost of $850 for a budget TV that doesn't work properly has put me in a bind because I cannot justify buying a replacement model from somewhere else currently. So I just grind my teeth anytime I watch something on this unit for now; basically, I don't watch or play much of anything because of the uncomfortable situation Sony put me in as a consumer.

      No, I would not recommend this to a friend

    • Rating: 4 out of 5 stars

      a hole in the screen

      Posted
      ED2212
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      This TV is great except one thing (a hole or a chip in the screen) - more on that below. It has ample inputs for HDMI x 4 and USB x 3 ports. I like clarity of 4K and HDR. The TV is light enough for one person to carry and move around. The remote is light but feels a little cheaply made. But it is not an issue for me since I’ll be using Harmony remote to control all my devices. Physical setup was easy. But registering or setting it up with your Google account takes a bit of time. Setting are extensive too. Took a while for me to get 4K from my Xbox One S. But that’s ok. I like learning new things and playing around with them. The screen is semi-glossy. Not a fan of it but I can overlook it. But my TV came with a tiny hole in the screen out of the box. That tiny hole is about half an inch above the bottom border, slightly on the right side above the SONY logo. The size of the tiny hole is about 0.1 cm in diameter. It is small but very noticeable when the TV is on. I went to customer service at Best Buy and the guy tried to scratch it with his nail making the hole slightly bigger. He tried to wipe it clean with the screen cleaner too. After he realized that none of those fixed it, he told me that there wasn’t anything that could be done to fix it since it had been more than a couple of days after I picked it up. I didn’t buy the protection plan because none of the other products I purchased previously from Best Buy needed it. Since I didn’t have protection plan, he recommended me to contact Sony to see if they could do anything. I contacted Sony afterwards. The lady on the phone said because it was a physical damage, the warranty is voided. I needed to have some technician evaluate the issue. She gave me a list of cities to go to for evaluation but none of them were proximity to San Francisco or Daly City. I am not planning to travel to other cities. I went back to Best Buy to talk to a supervisor. He said that if it was physical damage, I needed to come in within 7 days with the box and all the packaging to see proof that the issue was from the factory default or from shipment. Unfortunately, it had been about a month and I didn’t have the box or packaging anymore. So I am stuck with the TV with the hole in screen. It really is annoying. Lesson learned: If you notice some physical damage, go into BB immediately within 7 days. Oh, and I learned this from the supervisor. I can’t seem to find that policy anywhere on the BB site. Would I recommend this TV? Yes, but make sure you play around with (or investigate) the TV as soon as you receive it to make sure everything looks and works fine. Am I happy with my purchase experience? Definitely NOOO!

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      For the price - A very good 4K TV

      Posted
      AzPatman
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      Android based OS for the TV. Was able to pair and setup pretty easily with my tablet. Great picture quality. Set up with my home audio system - so I'm not using the built-in speakers. Using the Wired Ethernet for streaming, but the built in apps were able to sync up with my accounts and work just fine. Setting up with DirecTV and AppleTV remote Control functions for use with the Sony remote was easy and a nice feature to have. But here's why I gave it 4 stars instead of 5. The stand seems a little flimsy (in my opinion.) It's a plastic stand with just a little metal supports to add some rigidity Would have liked to have seen a solid center post stand. It seems to want to lean back a little with this setup. The main system settings on the TV's OS... When you get to the 'settings' menu - you'd expect to have "Settings" option first in the menu, yet you have to scroll down through all the other installed apps just to get to the SYSTEM SETTINGS menu. Actually had to google search on where it was. 4K HDMI input. One of the main reasons I bought this was to start using the 4K Apple TV and XBox options, and BluRay. While the specs (on BestBuy's website) shows that all four HDMI's are HDCP 2.2 enabled, only two of of the four HDMI are 4k Enabled. And those two are ones the side of the TV, and not in the back. Rather than being able to hide the HDMI connections discreetly - you seen them sticking out and hanging off the side. Also - the 4K options are disabled by default in the settings. You have to turn them on in order to get your 4K devices to work problem to take advantage of the screen quality. Other than that - Very satisfied with this TV.

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      Avoid at all costs

      Posted
      TylerF

      I bought this TV a little over a month ago, and while the picture is nice enough, the quality and Sony's customer service have been an absolute nightmare. As part of the television set-up process, you'll be prompted to download a software update. Once you do so, the television will make an ear-splitting beeping/popping noise for 1-3 seconds each time you pause live television or pause, rewind, or fast-forward through a recorded television program. There is no known workaround, and once the update is downloaded, there is no going back. I am a Spectrum (Time Warner) customer in New York City, but the cable service doesn't seem to matter - there is a forum on Sony's support site that consists of almost 30 pages of complaints from people with the same problem all over the country, regardless of which cable service they use. If you plan to watch recorded programs on your television, it will happen to you, too. This issue has resulted in many angry customers and even a Forbes article, but Sony doesn't seem motivated to fix it. On the support forum, a Sony representative said a fix would be available to download by mid-end February. Now it's mid-March, and there's been no fix and no follow-up. I finally decided to call Sony last night. After 45 minutes on hold, someone in an offshore call center spent several minutes talking through a script and getting information from me, then put me on hold, and then, after a few more minutes, disconnected me. Although he took down down my phone number and email address, I got no call back from this individual, or from anyone else at Sony. If this sounds like the sort of experience you want to have after spending nearly $1,000 on an item from what is supposed to be a superior brand name, then this is the television for you!

      No, I would not recommend this to a friend

      • Brand response

        SonyListens

        Hi TylerF, We are sorry to hear what happened. We would like to hear more from you. For further assistance, please contact us at socialsupport@am.sony.com and include all information such as model/serial no, address, phone number, and case number so that we can assist you. Thank you. -Jay sony_US

    • Rating: 4 out of 5 stars

      Very nice TV overall

      Posted
      ember1205
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      I have two other Sony 4K sets that I like very much. This one has a lot of similarities to those, which is very good. One similarity, however, that I do not like is the price. For what this TV delivers, I feel that it warrants a lower price point than where Sony has it. Picture quality is very good, even with zero adjustments to the settings. Sound is acceptable (which is about the best you can get from the built-in speakers on TV's these days). The remote is exactly the same as my other two sets, so it's very simple for me to move TV-to-TV without any issues. There are a few built-in apps that are important and useful to me, and they work well. The stand, while stylish, does not work well if you're trying to place a device directly under the TV. You will need to use a piece of furniture with a cut-out for devices like DVD players or cable/satellite boxes. Although it's quite a bit more expensive than the sets that are operated with the Roku interface, it's worth the extra cost to me to get the Android interface and apps as well as the dimming control for backlighting on this set (zone dimming).

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Superior Picture Quality

      Posted
      JonKCMO
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I have one primary criteria in judging a TV: picture quality. This Sony TV met and exceeded my expectations. The colors are rich and the picture crisp and clear. And, perhaps most significantly, black levels are deep dark yet subtle. I have motion enhancement turned off and the picture preset set to Graphics:Animation (though I watch no animation) for all sources and, for the most part, do not monkey with the settings beyond that. The motion enhancement is good if you're into that; I am not. The other presets,are generally too overwrought for my sedate viewing taste. The built-in speakers are anemic, which is to be expected. I output audio via HDMI ARC to a simple Onkyo 3.1 home theater setup. Sound has sometimes been a challenge, but overall I am pleased and any deficiencies are probably limitations of my setup or my competence. Dependent upon the source. I fluctuate between setting the audio receiver to Direct (allowing the TV to manage all sound enhancement) and setting it to "Theater Denominational". I am pleased (thrilled) with the Android TV OS. It is a bit sluggish as others have reported, but with system updates it is better. Built in Chromecast is great and more stable than the 1st generation external Chromecast I had been using on other sets. I have no use for the online channels and content. I generally stream through my PC, connected by HDMI.

      I would recommend this to a friend

      • Brand response

        SonyListens

        Hi JonKCMO, We are glad that it's performance meets your standard. We appreciate your time giving this feedback. Thank you for choosing Sony.-Jay sony_US

    • Rating: 5 out of 5 stars

      Avoid the sub $500 4K's

      Posted
      PixelPunk
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I've owned the 50" Insignia 4K, and several of the Samsung 6290 and 6300 series 4K's. The Samsung 6290 is a joke. The Insignia was definitely tolerable but had no trumotion option. This Sony, double the price of the Samsung, is worth every penny. It has a fine Android OS, 4K 60HZ 4:4:4 option (make sure 4K content for the ARC HDMI port is set to Enhanced/Native, otherwise you will only see ycr or rgb color modes). The panel's clarity is amazing. The lighting is great. The sounds the menu make are satisfying. Easy to navigate. It has quite a few options. TruMotion blows me away. I watched a 4K movie with HDR and TruMotion on and it was a brand new experience. The Samsung panels stuttered like no tomorrow. They shouldn't even have TruMotion or anything of the sort. This 4K can hang tough with its 120HZ upscaling. It is not *perfect* but it's absolutely tolerable. Also, the input in game mode is fine for gaming (The Samsung 6290 has a RIDICULOUS input lag even in game mode. ) - You won't enjoy this if you play competitive esports but for any casual gamer this panel is perfect. Buy it. You'll love it.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Great view for the money!

      Posted
      LuckyFather
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      I was looking for a 45-50 inch TV to fit a particular spot. I focused on the top brands with up to date technology and features which in my opinion are, in order, Samsung, Sony, and LG. And while I am willing to pay for quality and performance, I also get a kick our of finding a great TB for a great price. I took about an hour comparing specs, technology and, image clarity, and of course price. WHile I was very willing to pay 7, 8 or up to $900 to get current technology and top performance, I was most satisfied to find this particluar TV on bit a sale and ectra markdown that day for Around $450. I walked out of there feeling pretty smart...LOL! If you can find a great deal as I did then go for it. I have bought some very expensive TV's the past 15 years or so (one over $10,000) but this is as good a picture one could reasonably hope for. Easy as pie to set up and I like the built-in stand that's a pretty cool and heavy duty design versus those with small feet at each end. This stand affords you the ability to place the TV atop a smaller foortprint if needed. And oh that price!!!!!!!

      I would recommend this to a friend




    Product images, including color, may differ from actual product appearance.