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Customer Ratings & Reviews

Your price for this item is $749.99

Customer reviews

Rating 4.7 out of 5 stars with 1206 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers highly value the 49" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality, easy setup process, vibrant colors, and reasonable price point. While some users have expressed concerns about the remote control's build quality, the overall consensus is that this TV offers great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,206 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Outstanding TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even with full HD, the 4K Sony TV looks stunning. When used with PS Vue TV it couldn't be more seamless. Very happy with our decision to go with Sony. The last several years I thought their products were overpriced with no real advantage in quality. I consider this Sony TV to be great value for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture quality of the TV, plenty of apps for you to watch free movies and games, brought my Xbox One game picture quality to a whole nother level. The only thing that I don't like is the simulcast, when I cast my Android phone to the TV using the Google Cast, I'll try to watch a movie from my phone and it will lag, the TV cannot keep up with my phone's video I'm casting. But other than that its great and i love it.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great television with all the connections to the n

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to replace my older 44 inch television with a new 4K smart television. My space for the new tv was limited and I needed a model that had a center base to sit on a table. This Sony 49 inch model fit all my criteria. The picture is superb with dynamic colors and excellent clarity. I am a senior citizen who is just learning about all the wireless connections to the network through the newer tv models so this is opening a whole new world in television programming for me. The 4K feature is new to me and it is amazing. The price was within my budget and I highly recommend this Sony model.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Love the features of this TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been searching for a LED smart TV for a while. I bought a Toshiba that has the same refresh rate as the Sony. And was very unpleased with it. The Sony obviously has a much better processor making the picture not have the pixels showing. There are several options with this TV. I'm disappointed that you can't get to the USB through the input button and it's not easily ejected. Other than that is a awesome TV.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Wanted TV smaller then 55".

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After review of all TVs offered at Best Buy and talking to the Best Buy staff in Avon, Ohio, I decided to purchase this Sony TV because of its backlight panel versus the others. No other brands offered a back light panel. I am very pleased with the color and sharpness of this Tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv, very clear and bright picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our new tv. My husband can hear it much better than our old one. The size is just right for our living room, and the picture is great. Being elderly, we have not really explored all the things out smart tv can do, but hopefully in time we will figure it out!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love I made an excellent choice and good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just enjoying the best purchase I have made this year and really my wife has it in her bedroom she's loving it she loves watching it great picture we got the Sony sound bar and the Sony blue ray player I think my wife is enjoying herself we made a great choice thanks best buy

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony products are amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Sony 49” hdr then change my mind to a android Sony xbr 55” with a Sony home theater bdv 5200 ,yes home sweet home there is no place like home equipped with Sony amazing creatives products, thanks Sony .

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love this TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Told the salesman we wanted a TV that we would be able to watch right out of the box without having to pay a big setup fee. This Sony delivered. We unpacked it, hooked it up, turned it on and were very pleased with the vibrant true colors. Very happy with our purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good deal, could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good TV and price- would have been great if there was a deal with speakers

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My new bedroom tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a loyal to Sony TV. This model does not disappoint. Beautiful picture and good sound (no sound bar is necessary). Geek squad installed the tv and mount. They were professional and very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony - Unbeatable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a HiSense UHD 4K TV earlier. I wanted to change it and so bought this. Once I started it, I could see the difference in the quality. The brightness, the picture quality, etc are far far better. Has inbuilt bluetooth, chromecast, already installed apps. I was unable to connect my speakers with the bluetooth but did connect a keyboard for ease of use. And it works great. It is slightly expensive, but then be rest assured - you bought a quality product.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a tv that wasn't to large due to I sit around 8 ft from it. This set is perfect. Even from 15 ft away.just what I needed. Easy to hook up and picture works great on football,hockey and the picture is as Sonys always are. Natural tones.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We read reviews on line before going to store. Our salesman, Michael, did great job explaining the features of the tv and answering our questions. TV was delivered on time and works great. Still can't believe how rich and vivid the colors are.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, great picture and works well with existing devices

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am very pleased with the great TV. It wasn’t actually my first choice, but I’m very happy I bought this one. Great picture, sound and quality.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    All around Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first TV I have purchased in 9 years and I was blown away by the functionality of the Android OS built into the TV. Beautiful picture, Easy Setup and usage, Speed of the apps, and overall quality of this TV are very impressive. I have been able to get rid of two set top devices and run all of my apps directly from the TV. Sony can count on my to be a loyal customer for a long time. I am currently debating the upgrade of a 65" TV for my Living Room and the only decisions I need to make now are which Sony best fits my needs!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    I AM NOW A MEMBER OF THE SONY RELIGION

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the resolution and the intensity of the colours on this tv. I need a TV for my bedroom. I was lucky to find this on sale at bestbuy for a fraction of the price. I now understand why Sony TVs are expensive. This TV makes you want to watch TV. The sound is amazing. I didnt have to buy a soundbar. I love the voice control with google home. I love it. I have now totally moved from vizio to sony and I strongly believe i have no reason to go back.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Wonderful TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this 49" set to replace a small smart TV in my den AKA the boys' room. Actually a spare room that I use for my personal space and also for sleep overs for my grandsons. My husband "enjoys" watching the news and looking at old and new sports programs, Ho Hum. I needed space and a TV of my own to watch Netflix and movies. This TV more than offers what I am looking for. The addition of the sound bar and I am set. The picture is great, sharp and the TV is easy to navigate. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    We Love It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Sony TV is such an upgrade from our old TV. Great picture. Many features. We have found it fairly easy to use.

    I would recommend this to a friend