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Customer Ratings & Reviews

Your price for this item is $749.99

Customer reviews

Rating 4.7 out of 5 stars with 1206 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers highly value the 49" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality, easy setup process, vibrant colors, and reasonable price point. While some users have expressed concerns about the remote control's build quality, the overall consensus is that this TV offers great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,206 reviews
  • Rated 5 out of 5 stars

    Perfect picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the right size for my den. The picture clarity is outstanding. Price was great too. I'm very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Met my expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both items were an upgrade to what I replaced them with. Getting used to more modern technology

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television has excellent picture clarity if you are interested do not hesitate make the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had a Sony trinitron before

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vivid colors and Google home to match. Best bang for your bucks if you stay with Japanese product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good mid-level 4k TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good but not great 4k tv. This is for my bedroom so it's good enough for that purpose. Better to get 4k with full array backlighting for a main TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very happy with our purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A special thanks to Mark for doing the installing.....he was exceptional and very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the picture!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has everything that I need and more. Now all I have to do is learn how to use all that it offers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Settings/Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great but the set up instructions were a little vague. I have a hard time finding “settings” to connect. At least for me, it was not very user friendly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ordinary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy employee made this TV out to be the best quality television you could buy at the most reasonable price. We got the tv and set it up. The picture quality is HORRIBLE. We were aware it wouldn't be HD, but we didn't realize we still wouldn't be able to make out CC or tv names because of how blurry the screen is. I've made multiple attempts by changing the screen settings with no success. I wish they'd tell you that you should definitely buy the HD channels to actually have a CLEAR picture.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ikay, We are very sorry to hear that this product did not fully meet your expectations. We truly appreciate that you took the time to share this with us and you can rest assured that your feedback will be forwarded to all concerned departments for future reference. -Jerome sony_US

  • Rated 5 out of 5 stars

    Good resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The resolution was great when connected to DirectTV and the Amazon Fire Stick. Will buy another.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome picture, great features and easy to operat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Based on price, reviews and Sony's reputation, we chose this tv and so far we are not unhappy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV!! Great Value!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has exactly what my PS4 pro need to play 4k games!! This TV was made for the PS4!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV and super service from Best Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Sony TV. Best Buy always does a superior job in delivery and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product. Have always bought Sony TVs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Received two software updates in the past two months. Performance improved.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Cutting edge is really an antique.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a Samsung at first. Really loved the product. Had to return it because of a red dot in the screen that would not go away. So I got a Sony Bravia thinking I would enjoy the same really nice features as the Samsung what a let down. The Sony model, having a great picture, is really poor in its features. Compared to the Samsung I felt I was working with a tv at least 10 years behind in technology.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestBuyFirstTimer, we regret that the TV failed your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin sony_US

  • Rated 5 out of 5 stars

    A very good TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tv is great but the installers were not so good. They didn't want to do what I paid for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love android tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can install kodi! android tv is awesome! i would definitely recommend this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than being at the game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What ever can be the most - I'll assume 100 and it is better than being at the game!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, listen to what I needed and explained everything. Great experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally decided to upgrade my tv, and i must say this tv has everything i needed

    I would recommend this to a friend