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Customer Ratings & Reviews

Your price for this item is $712.99
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The comparable value price is $749.99

Customer reviews

Rating 4.6 out of 5 stars with 841 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the 49" Class X800H Series LED 4K UHD Smart Android TV for its excellent picture quality, easy setup, and affordable price. Many customers rave about the TV's stunning color and clarity, saying it's perfect for a medium-sized living room. While some customers have concerns about the remote control's connectivity and the speakers' audio quality, the overall positive feedback suggests that this TV offers great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 840 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Feels like we're at the movies

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this for our bedroom and love how graphic and vivid the picture is. We feel like we're at the movies while laying in the bed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Momofagogetter,

      Thank you for the 5-star rating! We are glad you like the 4K picture quality of the TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

      Thank you for choosing Sony and enjoy your TV!
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice pictures. The tv has a lag of times - responding to the remote control. Web browsers are slow response compare to samsung television.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear picture, brilliant display unfortunately this unit does not have a port for RCA jacks to use my old school VHS unit. Over all it was a good purchase,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dacosta, That's Great! Good to know that you like the clear picture and brilliant picture display of this X800H TV. We apologize for the inconvenience that this TV doesn't have RCA jacks, however, you can connect HDMI devices to this TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for sharing this feedback! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony is a winner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Sony before I bought this one. Sony is the only TV I will ever own. Best TV built. Best picture quality I have ever viewed.ss

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Russ, Awesome! We're thrilled to hear you're enjoying the picture quality of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture and reasonably priced.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear, colorful picture with many options to optimize or customize to individual preferences. No problems so far. Very pleased with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome! We are happy that you are very pleased with your new Sony Bravia TV, BBTODAY. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. We appreciate your feedback and thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    audio options limited

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for picture quality you can't beat a Sony however the options for connecting to the audio system is bad. If you can't use the fiber out you are up a creek .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi grandpa, Thank you for the feedback on your experience with your X800H. We're glad to hear you like the picture quality. If your audio system doesn't support optical cable connection, you can also use the HDMI ARC connection. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Great picture but nearly impossible to adjust.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is wonderful. Alas, it seems to be a 55" picture in a 49" frame. I have tried every adjustment offered and nothing works. I have contacted Sony and they don't offer much help. I need the 16:9 ratio but I can't get there. After numerous tries, I did manage to get there for a while but then a power interruption happened and I'm back out to an overflowing picture. I'm not willing to reconcile myself to the picture I get but there must be help somewhere.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeaconBernie, thank you for your review. While we are glad you are satisfied with the picture quality of our X800H, we are sorry you are encountering an issue. This is definitely not the experience we wanted you to have on our premium TV. Let's try to isolate and fix the problem by following the steps provided on the links below:
      https://www.sony.com/electronics/support/televisions-projectors/articles/00032431
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00031431

      If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wow great tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is wow the picture is wow every thing about this tv is wow if I can describe this tv in one word it would be wow I’m very wowed by this tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Geekyguy333, We're thrilled to hear you're satisfied with the picture quality of the X800H. With X800H, you’ll experience your content as it was intended with the power of our X1 HDR processor as well as enjoy rich and accurate color with our Triluminous Display. Thanks for sharing your feedback. -Sam Sony_US

  • Rated 4 out of 5 stars

    Wrong specs

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Sony, have been wanting a bigger TV and always wanted a Sony. I did alot of research before purchasing and decided on this one. I checked and double checked the measurements of the legs or stand of this TV because my current console was only 28 inches wide and this TV wasn't going to fit on it. Under the specifications it said the stand width was 41.5", so I needed to buy a new console, which I did. Well that information was wrong, it's only 22" stand width. So now I have 2 TV consoles, Oh well, getting rid of the old one now but I do love my new Sony TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Heidi, We're glad to hear that you love this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Rated 5 out of 5 stars

    Hard to beat a Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was strange not being able to view the different TVs in store, but I did a lot of reviewing online before I ordered and feel I made a great choice. The curb-side pick up worked just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new tv purchase! Always buy Sony and this one didn’t disappoint at all! Picture quality is fantastic, setup was easily!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ani469, That's Great! We're glad to hear that you love the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv. For the price, does what I need it to do. Great picture and features! The picture is crisp, and the clarity is perfect.!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Perfect, We're glad to hear you feel that the X800H is worth its price! Good to know you like the great picture quality and overall features of the TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture and sound quality. We have LG and Samsung TVs, but this is far superior.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mom1xx3xy, Awesome! We're glad to hear that you appreciate the picture and sound of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Best tv ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has the best clarity color and sound of any Tv on the market. Perfect price too! Love my new Sony. I will never buy any other brand.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cassandra, Awesome! We appreciate your time sharing your review regarding the best clarity color and sound of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television is excellent for a large bedroom. The color and image are top notch!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JGillard, Great! We're glad that you are enjoying the picture quality of your new TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony all the way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my 3rd Sony TV. I would not buy anything but Sony. You can't beat the price or the picture. Only Sony for me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rlt4, awesome! Thank you so much for the 5 Star review! We are really delighted to hear you are satisfied with the incredible picture quality of your new X800H for its price! We are also thrilled you only choose Sony for your TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

      Thank you so much for trusting Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You want high quality definition 4K flat screen Sony is the way to go with amazing pictures quality you can’t go wrong

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juan,

      Awesome! We are glad you like the picture quality of the television. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Honestly has some of the best features you want for the price range. You can't go wrong with this sony tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesse, thank you so much for the 5 Star review! We are really thrilled to hear you are satisfied with the incredible features of our X800H for its price! With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

      Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Really nice television for the money\

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony television really delivers on picture quality and sound. It was very easy to program and I am very happy with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cobbs, Awesome! We're glad that you like the picture quality and sound of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Solid TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Television, deep blacks along with vibrant colors. Speakers aren't great but a soundbar works wonders.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jsunny, Thank you for the 4-star rating! We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Carl Sony_US