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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 841 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the 49" Class X800H Series LED 4K UHD Smart Android TV for its excellent picture quality, easy setup, and affordable price. Many customers rave about the TV's stunning color and clarity, saying it's perfect for a medium-sized living room. While some customers have concerns about the remote control's connectivity and the speakers' audio quality, the overall positive feedback suggests that this TV offers great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 840 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend Sony Bravia TV. Great picture and enjoy the smart features.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    For me its amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv was well worth the money spent and more. It has amazing picture and I love the control of picture settings, for instance unlike some tvs where you don't have the option to turn off the global dimming setting...this one you do. Great darks, great brightness and great color. It hasn't giving me any problems yet (fingers crossed). Wish I would've grabbed another one of these for my living room instead of the samsung I got.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrewZ, Thank you so much for the 5-stars review! We're glad you made the right choice! It's nice to hear you're enjoying the features and overall outstanding picture quality of your new Bravia TV. With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. Thank you for leaving us such a wonderful review of your X800H LED 4K Ultra HD Smart TV. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV for Its Size and Class!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of due diligence before walking into Best Buy and leaving with this TV 10 minutes later. Very happy with it - picture is great and 'smart' features were simple to set up. Two slight gripes - the remote is easy to use but too long and thin to be ergonomic in use, and the HDMI ports are a little close to the side of the TV, making it difficult to keep them completely out of sight. That said, I'd but this again without hesitation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BallardGuy, You've made an excellent choice! Thank you for this amazing and detailed review of your new X800H. We're very pleased to hear you like the great picture quality, smart TV features, ease of set up, intuitive remote, and sleek design of the TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV works great. Have enjoyed it easy to work.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use

    Rated 4 out of 5 stars

    Natural looking Colors and the best Smart TV UI

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from the great resolution, the color variations are fantastic. Very natural colors, more so than the OLED and QLED TVs. The real seller here is the Google Smart TV UI. It's excellent and easy to use and syncs seamlessly to Google Assistant. Best UI in the business. The only people who probably won't like it are iPhone users, but let's face it, who cares about them. Oh yeah, Sony does, because included with the UI is connectivity to Home Site or whatever Apple calls their "Smart Home" software.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt, Awesome! We're glad that you like the great resolution and fantastic color variations of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony does it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is getting difficult to find a television to sit on narrow stands. After doing extensive research I purchased the Sony 49 800H. AND I AM GLAD I DID!! My main tv is an OLED. I was very surprised at the picture quality and motion flow right out of the box. After a few tweeks it is an outstanding picture. Make sure you dive deep in the SOUND menu and it can be improved. I have had great experiences with Sony tv's and this doesn't disappoint.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Klrett, We're thrilled to hear you're enjoying the picture quality of your X800H TV. With this Tv, you’ll experience your content as it was intended with the power of our X1 HDR processor as well as enjoy rich and accurate color with our Triluminous Display. Thanks for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Color, Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony 50

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear images. Color wonderful. Set up was easy. I would recommend this to a friend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonyfanforshure, Perfect! Thank you so much for the 5-stars review and for sharing your awesome experience with our X800H LED 4K UHD Smart Android TV. We are thrilled you like the beautiful picture quality and you easily setup this TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. We really appreciate the recommendation. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great mid spec TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and relatively smooth image. Easy to use and light. This unit is not Bluetooth headphone compatible. If that feature is essential, this unit is not for you. That's the fault of the sales staff not the TV. I did purchase a standalone Bluetooth transmitter to fill in that gap/

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great image and lots of features. It was very easy to get started and I love all the shortcuts.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tfer4117, Awesome! We're glad to hear that you love the great image and features of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for sharing this feedback! Jay Sony_US

  • Pros mentioned:
    Ease of use, Picture quality, Price

    Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture, great price and very easy to set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi royalking, Awesome! We're thrilled to hear you're enjoying the beautiful picture of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent product excellent service from Best Buys

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer Sony even though they are more expensive. I was looking for a 40" TV I wound up with a 49" screen. Setting the TV up was extremely easy. Getting the unit out of the box was the most difficult part of setting this TV up. I especially like the ease of navigating the remote. Best Buys made the purchase process easy. The sales person knew the product. I was in and out is just a few short minutes. Richard

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Turtle, Awesome! We're looking forward to your next purchase! We're thrilled to hear that you are happy with this X800H TV and the service from Best Buy. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    A good deal on great quality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wider viewing angles, more vivid, crisp color definition. We like the intermediate size of 49". It's so easy to get swept up in buying bigger, but this is for a bedroom, so bigger wasn't better. We bought this to replace a Sony that is over 9 years old (and still going strong), so we paid a little more for quality and trust it will be a long term performer too. We're very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ScotT, Awesome! Good to know that you are happy with this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great upgrade from my old 40" Sony Bravia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for my old 40" Sony Bravia. I wasn't sure about this TV before I bought it, because I wanted a full array tv, but I have to say I was pleasantly surprised at how good the picture looks. Once you change the picture setting to custom and turn off automatic light sensor the picture is pretty much perfect. Colors are rich and bright and and I am very happy with my new tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Crash89, You made the right choice! We're glad to hear that you are happy with the picture quality and settings of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Color, Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony smart TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is crisp with exceptional sound.Very Easy to install and to operate.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Holly, Awesome! We're glad to hear that you appreciate the color of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Ease of use, Picture quality, Smart tv

    Rated 5 out of 5 stars

    Bought for daughter had LG bought SONY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a diff in picture ... Smart apps ... ease of use ... wonderful and simple to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony Bravia BROVO!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a smart TV and has a lot of features. If you are gadget junky you will like all of the features it has to offer. It’s very easy to use. It has a good clear picture. This is my second Sony Bravia. From my experience with the first Sony Bravia I will have this for a very long time. I would recommend this TV. (I still have the first one) Thank you

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leisa, Thank you for recommending our 49" X800H TV! We are so glad to hear that you are happy and satisfied with the picture quality, features and ease of use of your new TV! With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv seamless access for streaming. Great picture. Needs a sound bar

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great picture. good features, easy to use, we enjoy it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Frenchie,

      Awesome! We're thrilled that you are enjoying the amazing features of the TV like the picture quality and user-friendly functions. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV...But...Would like a pilot light - on/off. Using DirecTv remote as primary and do not know TV is really off. On Sony remote the input selection is somewhat difficult to use. Outstanding picture - that's why I purchased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MNTJ, Awesome! We're glad that you appreciate the outstanding picture of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. The TV Key function instantly jumps to a specific input when you press the TV button on the supplied remote. For your reference, please check the link below.
      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00176514
      Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Dead pixels

    Rated 4 out of 5 stars

    Third set is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first two purchases each had something wrong. One had a batch of dead pixels and the second one had a scratch on the screen. The exchange process is easy enough but even the third one I have now has a very small bad pixel which I thought of returning only to find out this TV is discontinued. Other than that the TV is great…sound and picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Seacrets37, We're sorry to hear about the issue with the TV. We apologize for the inconvenience. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Press the HOME button, then select [Settings] — [Display & Sound] — the desired option.
      With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony. Jay Sony_US

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