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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 841 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the 49" Class X800H Series LED 4K UHD Smart Android TV for its excellent picture quality, easy setup, and affordable price. Many customers rave about the TV's stunning color and clarity, saying it's perfect for a medium-sized living room. While some customers have concerns about the remote control's connectivity and the speakers' audio quality, the overall positive feedback suggests that this TV offers great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 840 reviews
  • Rated 5 out of 5 stars

    SMART TV FOR SURE. WOW.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of you may know by now that Sony has always produced top notch products and this one doesn’t disappoint. when it comes to home entertainment this thing does it all, and verrrry well. I own Xbox one x and PS4 pro and connected them both and handles 4K nicely. This tv is the most responsive tv I’ve ever owned. When it comes to switching between inputs, it displays them very fast. It immediately determines whether I’m using my Sony surround sound system or if I’m using headphones. Same goes with gaming consoles. I can switch back n forth with no issues. tv also works with Alexa. If you’re able to, connect your Ethernet to the tv and you’ll be glad you did. I personally bought a network hub so that I can split the internet signal between tv and consoles...best thing ever. Best quarantine purchase I’ve made by far! Pros: -very slim design. More screen and less bulky frame etc -internet capable via Ethernet - FAST signal input switching (very responsive w/ hdmi & digital coax) -games in 4K look insanely crisp - works with Alexa -cross compatible with Sony products (remote works with my ps4 pro AND sony sounds system and vice versa) Cons: -so light I almost tossed it in the air and broke it while taking it out of the box!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Sony 49” x800h TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture for the money. We’ve been happy with the picture quality. I have been rather disappointed with the TV remote control however. It is much larger than our Samsung TV’s and not as user friendly. I have also had trouble fully link the TV to our Directv remote which requires us to use two remotes. That is a big inconvenience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarryT, We're glad to hear that you are happy with the picture quality of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. We value your feedback regarding the remote control function. Check if it supports the CEC (Consumer Electronics Control) function of an HDMI connected device.
      Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Top Notch TV!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously such an awesome TV!! Setup is super simple, jam packed with features and settings, snappy processor with literally no lag, and crystal clear picture! For TV speakers they sound excellent (although I always add a soundbar anyways). Everything you'd expect from Sony. Would definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Devan, Awesome! We're thrilled to hear you're enjoying the features, settings, and picture quality of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Better than my 2015 model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Excellent picture, easy setup, and control. When navigating the onscreen menus, I do not see/have any slowness; very responsive. Builtin TV Tunner, you can just plug in an Over the Air Antenna and scan for channels. Speakers seem loud enough, but I'll end up getting external speaks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NormanT, Awesome! We're glad to hear that you appreciate the excellent picture of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony TV has great clarity and good color quality. We have had very good luck with other Sony TV'S in the past. We spend a little more money but we feel it was justified in the end. Easy to install and quick connection to our cable company. We are extremely happy with our purchase of this size TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chuck12345, Thank you for the 5-star rating! We're thrilled to hear you're enjoying the X800H TV's picture quality and its ease of use! With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Carl Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    All That I Expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Sony TV after my last Sony of 11+ years finally expired. This TV has impressive color, good sounds effects, and is a clear winner over the competition. It was easy to set up and merge with my existing sound bar. One can't found a better TV in this price range and this size.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rich, Awesome! We're glad to hear that you appreciate the color, sound effects of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for sharing this feedback! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tweakable to a Great Picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really liking this LED so far. Colors out of the box were way overcooked, especially the reds. Found some settings guidelines on a few review sites and reigned that back in. To me, it looks fine off-center to a point, and colors are vivid and motion is handled well. Not doing any super-critical viewing on it as I tested it out in the workout room in basement and will be transitioning to a new garage TV here soon. Overall, think Sony does a great job with the video processing. If you're looking for a good mid-tier LED that can look great after some picture adjustments, I would put this in the consideration set. Compared to Sammy Q60T, LG Nano 85, TCL Series 6 and Hisense H9 or H8 (can't remember). The TCL and Hisense scare me a bit when I was doing my research in terms of inherent picture processing issues and then a lack of customer service. Figure it would be best to stick with a Sony, Sammy, or LG.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonnyV, Awesome! We're glad to hear that you are happy with this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for sharing this feedback. Jay Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony 49" TV is amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size model, equipped with state of the art technology. Easy set-up, working well with DISH satellite and WI-FI connectivity. Picture quality is perfect. Don't feel the need to purchase additional speaker bar.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lucia, Awesome! We're glad to hear that you appreciate the picture quality, features, and WI-FI connectivity of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony! jay Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My LG screen died, so I found this 50 inch Sony. It's got a great picture, wonderful color. The android OS running so much smoother. Depending on the room and noise, the sound seems quite quiet. So maybe a nice sound bar. It also has very good viewing angles.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JAXLINK30,

      We regret to hear about what happened to your previous TV. You made the right choice in upgrading to the Sony X800H TV. You can improve the sound quality of the TV by adjusting its sound settings. You may find this link helpful:

      https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_02.html

      With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Google Assistant integration

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Sony TVs with the google OS. Integration with google assistant and streaming our entertainment allows for voice control of viewing. (Pause, rewind, picking channels all with your voice) Great picture and easy to set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's a fine TV if your budget is in this tier...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is noticeably not as good as the x900's, but for the price it's a fine TV. I'm personally still on the fence about keeping it, but I do recommend it to anyone who is sitting firm in this price range of $550 right now for Black Friday. Don't get me wrong, I'm not saying that the picture quality is bad, it's just not GREAT. No matter how much I tweak the colors and gamma, it still has this ever so slight dull feeling to it. It's in this price range for a reason though I guess. I doubt the quality would be any different for any other brand's model at this price. It is also worth noting I did have to exchange the first one I brought home because it was shutting down before even getting through the initial set up. That left a bad taste in my mouth. The thought of having another issue like that pop up on this one after I'm past the return date with the store scares me. That was my first ever issue with a Sony TV though, I still stand by their products over any other brand. It's all personal preference, but I recommend turning the 'Light Sensor' feature off. My screen was way too dark and it took me forever to figure out having that on was the cause of it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyFan,
      Thank you for taking time to review the X800H.With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. We value your opinion and will take note of your feedback as it helps us to improve the performance of our product quality and services. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony is the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got another brand initially and the picture quality was so disappointing, I decided to pay extra money to get the best product and Sony never disappoints !!! great picture quality, easy set up and Joy to have !

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture and nice size for smaller room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded our older 43” HDTV with this in our den. It looks terrific and the set up was easy. The quality picture is excellent. This is our “everyday viewing” TV and we’ll watch movies on our larger home theater set up in our family room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RicS, We're glad to hear that you appreciate the picture of this TV X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Jlo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Sony tv. The picture is so clear and bright. It feels like the people on the screen are in my living room with me. It’s so easy to navigate the channels and my DVD player. I can also turn my smart tv on and off with my Alexa.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marie, Great! We're very happy to hear you love the excellent picture quality, easy to navigate Android TV interface, and Alexa integration. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Bluetooth

    Rated 2 out of 5 stars

    This TV does not have Bluetooth audio!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware! THIS TV DOES NOT HAVE BLUETOOTH AUDIO! We're very happy with the picture, everything else. Also it's the last TV to have a mini audio out which we need for our surround speakers. However...although the Bluetooth logo is on the box, and unknowledgeable salespeople will tell you that you can use Bluetooth earbuds with them, this TV will not. I went back and asked to speak with the TV department manager, he was very knowledgable. I brought my remote and new Bluetooth earbuds to test, and like our other Bluetooth earbuds they would NOT PAIR with this Sony TV. He told me that the Bluetooth logo on the box only means that it will communicate WITH YOUR PHONE via Bluetooth. He acknowledged that this is misleading, I consider it unethical for Sony to use the Bluetooth logo on the box because us consumers will assume that means audio. Samsung and LG will easily pair with your Bluetooth headphones and earbuds but this particular Sony, in fact all the 800 models, will not. If you doubt me ask them to demonstrate a Bluetooth pairing while you're in the store to prove it before you purchase it. The reason this is a big deal for us is that when one of us wants to watch TV and the other wants to read it is more pleasant if the TV watcher is on headphones or earbuds. We can't use the mini audio out since it is occupied with the room's speakers and a Y jack cable is too difficult to reach. If you don't need Bluetooth for listening then this is a great TV.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bluetooth,



      Thank you for purchasing X800H LED 4K Ultra HD TV.



      Good to know that you are happy with the picture display of this TV. We apologize for the inconvenience. The TV does not natively support Bluetooth audio out. This feature may work with a compatible external USB Bluetooth Adapter or 3rd party Bluetooth applications that can be downloaded from the Google Play Store.

      In any case that you need our assistance, please follow the instructions below on how to contact us.



      May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



      Full Name:

      Best Buy Username:

      Telephone Number:

      Sony Model Number:

      Additional Information regarding your experience with the X800H:



      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!



      Sincerely,

      Jay Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Good TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, sounds decent of course most modern tvs don’t have the most insane sound but pair it with an sound bar and it’s the perfect combo. Easy to use OS and convenient integration with smartphone. I would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sean, We're thrilled to hear you're enjoying the picture and sounds of the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for the recommendation! Jay Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Typical great Sony tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second Sony tv purchased in 6 months. Loved how great picture of first 65 inch Sony 900 series was I purchased another 49 inch Sony to replace an older Samsung. Great color and clear pictures on both. Great technology and well built.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great, clear picture!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture on this TV is very clear. It was very easy to set up. The speakers are not as loud as I would like, but certainly good enough for my small apartment. The price was very good and I am very happy with this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    New Sony 49" Bravia

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! replaced my 40" Sony with this new Sony 49" Bravia and so glad I did, great quality and price, very easy to set up and use. Thank you Best Buy for the great price and customer service!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MXfan, We are thrilled to hear that you are enjoying the great picture and easy setup for your new Bravia LED 4K TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. It's nice to hear that you were assisted well by our local dealer. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    I’m sold!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money, this was a terrific purchase. I replaced an LG… not looking back. Color is immersive. Sound is fine. Reliability is excellent. I’m sold!

    I would recommend this to a friend
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