Customer Ratings & Reviews

Hello DonnaD,

Thank you for choosing Sony.

We apologize for the glare issue you're experiencing with your K50S20M2 TV when the lights are on. To enhance your viewing experience, we recommend the following steps:

Adjust Room Lighting: Position your TV away from direct light sources, such as windows or lamps, to minimize reflections.

Use Window Treatments: Install heavier blinds or blackout curtains to reduce ambient light entering the room.

Optimize TV Settings: Increase the brightness and contrast settings on your TV to improve image clarity in well-lit environments.

Clean the Screen: Regularly clean your TV screen with a dry microfiber cloth to remove dust and smudges that can contribute to glare.

Consider Anti-Glare Accessories: If glare persists, you might explore anti-glare screen protectors or consider mounting your TV on a wall to adjust its angle and reduce reflections.

For detailed instructions on adjusting your TV settings and further information, please visit: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-50s20m2/manuals

We hope these suggestions help improve your viewing experience. If the issue continues, please contact our dedicated support team for further assistance.

You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Best regards,
-Fred

Thank you for the fantastic review, MichaelM!

We are delighted to hear that you are enjoying your new K-50S20M2 television and that you found it to be a great product!

Your feedback is particularly rewarding because you are replacing a previous Sony TV that you had for 8 years. That level of loyalty and trust in our product reliability means a lot to us.

Thank you again for choosing Sony, once more!

Best regards, Gus, Sony Social Media Team

Thank you for the review, Townes!

We’re glad to hear that you are enjoying the good picture on your Bravia 2! It’s great to know that the visual quality is meeting your expectations at a price point you’re happy with. We appreciate your honest feedback regarding the speakers; we always aim to balance performance and value, and your input helps us as we develop future models.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi RitaW,

We could not be more pleased to hear how happy you are with your new BRAVIA 2 II! It is fantastic to know that both the vibrant picture quality and the immersive sound are standing out to you. We designed this model to deliver a complete cinematic experience right out of the box, and knowing it has made such a positive impact on your viewing is exactly what we strive for.

Thank you for trusting Sony to bring high-quality entertainment into your home.

Regards,
Dominick

Hi Daniel,

We are pleased to hear that your new BRAVIA 2 fits perfectly in your room and that you are enjoying the amazing color and picture quality of our 2025 lineup.

Thanks for choosing Sony.

Best regards, Eliab

Hi Stuart,

That's excellent feedback! We're thrilled to hear you find the 50" BRAVIA 2 TV outstanding and that you had a great experience with the retailer's service. Thanks for choosing Sony. Best regards, Eliab

Hi jfs2665,
Thank you for sharing your feedback with us! We are really happy to hear your positive thoughts about the TV K-50S20M2. This model is designed to deliver impressive picture quality with vibrant colors and sharp details, all while offering great value.

We appreciate you choosing Sony!
Warm regards,
Estefany

Hi MichaelR,

We are delighted to hear you are enjoying your new 50" Class BRAVIA 2 II LED 4K UHD Smart Google TV! We truly appreciate your continued support and loyalty to the Sony brand.

Thanks for choosing Sony.

Best regards, Eliab

Hi SEBASTIANC,

Thank you very much for the positive feedback. It brings us great satisfaction to hear that you're enjoying the picture and build quality of the Sony BRAVIA 2 II. This quality is driven by our 4K Processor X1, which works hard to deliver a lifelike picture with rich colors and sharp details.

Thank you for choosing Sony!

Best regards,
Dominick

Hi Tomm,

That is wonderful to hear! We are delighted that you had a great purchasing experience and are loving your 50" BRAVIA 2 II LED TV. Enjoy the stunning 4K UHD picture!

Thanks for choosing Sony.

Best regards, Eliab

Hi ZACR,

We are excited to hear you found the BRAVIA 2 II to be an excellent TV for the price! It brings us great satisfaction to know you are impressed with both the great picture quality and sound. Delivering superior performance at an accessible value is a top priority for us, and we thank you for choosing Sony!

Regards,
Dominick

Hi BernieJ,

Thank you for sharing your detailed feedback and for your years of loyalty as a Sony customer. We sincerely apologize that the BRAVIA 2 II did not meet the high standards you have come to expect from us with your previous Sony purchases.

We appreciate your comments regarding the sound and picture quality—we take these performance critiques very seriously.

It's great you chose to upgrade to a unit that better suits your needs. Your input on the importance of sound and picture fidelity, even on a more budget-friendly model, is invaluable and will be shared directly with our product development teams as we continuously evaluate and improve our lineup.

We hope your new TV is delivering the exceptional quality you deserve.

Thanks for considering Sony!

Regards,
Dominick

Hi JeannieMargaret33,

It is great to hear that you are enjoying the great picture and sound of your new BRAVIA 2 II! We are also delighted that the size is exactly what you wanted for your space. Thank you for choosing Sony!

Best regards,
Dominick

Hi BillC,

Gemini said
It’s a true pleasure to hear that you find Sony to be at the top of the class when it comes to quality and ease of use!

We take great pride in making the setup process as seamless and intuitive as possible, so we are glad to hear that getting your BRAVIA 2 II up and running was a breeze. We strive to provide a premium user experience that stands out from the rest, and it’s wonderful to know we’ve hit the mark for you.

Thank you for trusting Sony for your home cinema experience.

Regards,
Dominick

Hi Gman,

Thank you for the 5-star review! We're delighted that the streaming options available on the Sony BRAVIA 2 II are making your life easier by eliminating the need for a separate cable box and those monthly rental costs. It's all about making your experience as smart and convenient as possible.

Thank you for choosing Sony and happy viewing!

Regards,
Dominick

Thank you for the fantastic review, JacquelynL!

We’re thrilled to hear the K-50S20M2 is a hit in the gaming room! It’s awesome to know the kids are loving the experience, and we’re so glad Sony could be a part of your family’s entertainment setup.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Christina!
Thanks for taking the time to provide your feedback on the BRAVIA 2 II and your in-store experience.
We are honored to hear that you are enjoying the great quality of the TV.

Thank you for selecting Sony!
Warm regards,
Estefany

Hi FaithM,

That's excellent feedback! We are delighted to hear you love the gorgeous picture and excellent quality of your BRAVIA 2 II. Thanks for choosing Sony.

Best regards, Eliab

Hi NeilJ,

It is great to hear such a wonderful feedback about your new BRAVIA 2 II television!

We are delighted that you find it lightweight and easy to mount, and that the slim frame gives you that expansive, immersive feeling. Knowing that the color, clarity, and brightness are unparalleled, and that it works so seamlessly with your Sony Soundbar, is a true testament to the quality we strive for.

Thank you for choosing Sony!

Regards,
Dominick