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Customer Ratings & Reviews

Your price for this item is $321.99
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The comparable value price is $699.99

Customer reviews

Rating 4.6 out of 5 stars with 1467 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 3.8 out of 5 stars

  • Sound Quality

    Rating 4.0 out of 5 stars

  • Brightness

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers praise the 50" Class - LED - X690E Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality, reasonable price, and easy setup. Many users are particularly impressed with the TV's stunning picture and clarity, while others appreciate the brand reputation of Sony. However, some customers have expressed concerns about the limited app support, lack of HDR, and issues with the remote control, color, and refresh rate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,467 reviews
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Real good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice image. Easy to set up. Acceptable sound limits

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for another TV that had stopped working. The picture quality and sound is great. We were pleased that Best Buy gave us a Sony rather than the other brand under warranty. Good deal Best Buy--we'll buy our next one from you as well!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the tv for our beech house. It has a great picture. The remote is very easy to use. You need to use both remotes because the tv has Netflix and utube preloaded. I’m very happy with the purchase and the price was great for a large flat screen tv

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Quality speaks for itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product about 4 months ago and till date I'm mesmerized by the display quality. 4K videos are super clear and pleasing to look at. However the OS seems to be quite outdated, lacks a browser. But for regular viewing, the TV works great.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Sony 50" is awesome. The picture is sharp. I now have easier access to Netflix and I can even listen to Pandora while hanging out at the house. This app combined with the sound bar purchase is very cool. So glad I went with Sony this time around.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Apps

    Rated 2 out of 5 stars

    Sony disappointed....

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always was a big Sony guy, 1st stereo was Sony, had a Sony tube tv in 90's. While picture and sound are good as expected, the "SMART" interface it awful! It has already stopped support of Crackel, apps/channels cannot be added... the Netflix and YouTube apps often hang or lockup. I have had tv sound disappear or picture freeze on several occasions and could not even power off!! I needed to physically unplug the power core to "reboot" the TV. I expected so much more from Sony. I got my daughter a cheap Sharp with a built-in roku and she never has any issues.. Very disappointed in Sony TV.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    I've always been happy with Sony products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first 4k TV. I've always owned Sony products and this set continues to be the reason I stay with Sony. High quality and great service. Even though it is a smart tv, I really don't use those functions since I have it connected to a Firestick. I like how the remote can control all of my Sony peripherals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and super fabulous GEEK SQUAD ! Josh was awesome along w his partner !!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a good TV. Upscales the lower quality programs which come in handy when streaming in standard def due to our awful internet. Speakers are not great and for some reason it seems to have a problem sometimes matching voice to lip movement. Some say a sound bar can help but I haven't tried that yet.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Picture is great, setup a bit frustrating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this primarily for children’s use in their rec room - videogamed and streaming movies. Picture and sound are very good, especially given the price. We got it on sale. Setting up the network connection directly to tv has not worked so we get to internet, Amazon, Netflix, etc through the video game consoles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift. It was what they wanted. They tell me they are very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace my 42" Visio because the HDMI board burnt out. After shopping around for different sizes and features I went with this 50" Sony. It's got amazing picture quality and the built in apps are nice. Great tv, especially for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    nice set

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice set but disappointed I could not install an app on this TV. I wanted to install Spectrum app and avoid having to use an additional box on a set in a bedroom. Picture is good, sound improved when I added a sony sound bar

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for a reasonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to get a reasonable quality tv for a reasonable price and this tv accomplished it. Works great with a standard PS4. Nice sound and picture. Might have to play with display settings to maximize quality. Overall a great introductory tv for 4k.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    FANTASTIC TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were limited by space and this TV fits perfectly into the opening. After reading all reviews we knew this was the TV for us. The picture is vibrant and clear and the functions exceed our expectations. We couldn't be happier with our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality for a great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my tv And it hangs on my wall so nicely. I would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture. Greater price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satiafied with product. Never have a problem with items purchased here.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good I love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this TV to everyone it's good clear screen is perfect.. So far so good I don't have any problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Google TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What made me buy this TV is that the system is a Google capable so Google apps can be downloaded on this set.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    50" Sony Smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was amazed at the difference from the last time I bought one, over 5 years ago. David walked me through all the "tech" changes and what tv's could do now. I ended up buying one of the TV's he recommended and am so Happy with it. Thanks,

    I would recommend this to a friend
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