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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 652 reviews

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84%
would recommend
to a friend

Customers are saying

Customers are satisfied with the picture quality, ease of use, and design of this 55" 4K Ultra HD TV. Many appreciate the smart features and the thin profile, while some experienced issues with light bleed and the remote control's functionality. The 3D capabilities also received positive feedback. Overall, the television offers a good value for its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 652 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is so much better than old tv still learning how to do the geek squad was great in setting it up

    I would recommend this to a friend
  • Cons mentioned:
    Light bleed

    Rated 2 out of 5 stars

    Quality Issues Remain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has definite light bleed malfunction noticeable around the screen edges; the product quality and defect issues with this identified in earlier reviews remains. My delivery was early December 2015 - so defective merchandise is still in the pipeline and/or the problem hasn't been fixed.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pepper, thank you for taking the time to write a review. We're sorry to hear about this issue that you're having with your TV. We would like to hear more from you, please contact us at [email protected] and send your contact and product details. We're more than happy to take a look into this matter. Dave Sonystyle

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always own a Sony tv for the last 25 years. I have never been disappointed. The reviews were mostly good. People need to understand that this tv is the entry tv for a 4K Sony. I compared it to next level one, not much difference. For the price I paid for this tv. I'm very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were buying this as a 2nd tv in our home. My biggest concern was matching the quality and rich color and depth of my Panasonic Viera Plasma. A Sony rep on site at Best Buy and a Best Buy associate that I spoke with both were familiar with the Viera and both individually said this was the only tv they had that I would be satisfied with. And so far, watching movies, playing games and also 3D movies, we have been very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very pleased.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV mated with my current wall mount easily. Easy set up when power was applied for the first time.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Light bleed

    Rated 3 out of 5 stars

    Light bleed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before buying this Tv I read the reviews, but the reviews were half good and half bad. First off the thinness of the screen is amazing and the picture is good. There are a few issues, the first one is the heat from the bottom of the Tv and the major problem was the light bleed. During movies at the bottom of the screen you will notice the light bleed

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rolando, thank you for sharing your feedback. If you need further assistance regarding this issue, please reach us at [email protected]. Please also include your contact and product information. Thanks! ^Ron sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and fits nicely over our mantle. Excellent Picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lovitz,
      Good to know that you are happy with your purchase!
      Thank you for choosing Sony!
      >Joffrey

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great 4K tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv. It's so thin which makes it easy to move or mount. I watched a few 4K videos and the picture is amazing! Of course as usual with most tvs today, the speakers are awful. It sounds like you're listening to everything through a tin can. That's my only complaint. It starts up super fast and has a ton of apps. Definitely worth it for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jfcart,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you for choosing Sony.
      >Joffrey sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv don't reget getting it clear picture sounds great every home should have one

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Light bleed

    Rated 4 out of 5 stars

    Amazing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given this 5 stars but the light bleed issue is distracting.at times. This set is perfect for watching Netflix in UHD.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Picture, Great TV, one minor flaw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I really like this TV. The picture is phenomenal, the HDR feature is phenomenal, I bought a 4k blu-ray player and wow the picture is great. The tv is so darn thin I almost worry about transporting it because it flexes when you move it. The only downside is there is just a tad bit of white bleed in the corners of the tv. It is very minor and definitely not a deal-breaker, and you only ever notice it when the screen is black. Other than that a great TV that I recommend if you can get it at the right price.

    I would recommend this to a friend
  • Cons mentioned:
    Light bleed

    Rated 1 out of 5 stars

    Unacceptable "light bleed" and uneven blacks.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made my career in the entertainment industry (production and post production) using, almost exclusively, Sony equipment (monitors, VTR's , HDSR). Picture quality and color is extremely important in my line of work so I was upset that a quality company like Sony would allow this issue to go on for so many of us and that Best Buy would continue to sell this defective TV and NOW tell me that my issue can only be resolved through Sony. I would gladly return this and "upgrade" to a model that does't have the light bleed but instead I have to go through the lengthy process of sending emails, waiting for a response and who knows if I'll get a positive result. You have already taken my money: I want my TV now!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tullian, we're sorry to hear about this. Please send us an email at [email protected] with your concern so we can further assist you. Please also include your contact and product information. We will do our best to help you. Regards, ^Ron sony_US

  • Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good tv for the price. It's a good purchase for the future of entertainment.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great tv bad defect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this tv last night, I was told by the sales person that it was one of the best tvs in the store, and that it was half off because of a sale going on. Come to find out, this tv has a serious bleed problem and it is quite obvious this is why they're on sale. Sony didn't impress me with this product and I'm kinda mad because I feel like I was lied to.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stephanie, thank you for taking the time to write a review. We're sorry to hear about the problem that you're having with your TV. We would like to hear more from you, please email us at [email protected] including your contact and product information. Let us see how we can help you. Dave

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great 4K TV from Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read many reviews on bestbuy and had a few 4K TV in mind. went to the store and spoke to a Sony rep on site visiting that day. I happen to be looking at Sonys so he helped a lot. Had it for about a month now, very thin and pictures lol great. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    GREAT tv for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tv looks graet.good picture the size is great to watch nfl games. movis ect.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good value for the price I paid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this tv open box at my local Best Buy. One of my friends is a manager there and recommended it for the amount I had planned to spend. Overall I am pleased with the picture quality and the features the tv came with. I like all of the integrated apps, and both remotes are very responsive. The only downside is there is noticeable whitewash in the corners due to how slim the tv is.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is beautiful and it's amazing to use. Very easy and simple, can't wait to get it mounted. Also it is thinner than the width of a pencil!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is great. Super clear and super thin. A+!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture especially for NHL games

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture For both sports and movies. You'd be a fool not to buy it

    I would recommend this to a friend
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