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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1608 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers regard the picture quality, ease of use, and 4K resolution as top features. Many appreciate the color accuracy and find the smart features to be well-implemented, while some experienced issues with the remote control's button layout and the TV stand's stability. A few users mentioned software updates causing problems. Other aspects, such as upscaling and refresh rate, received mixed feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,608 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is amazing. It is easy to use and has an amazing picture.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it's 4k and is a Smart TV, watch lots of movies on it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New first TV for daughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was easy to set up and has a clear and colorful picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tanna,
      Good to know that you are happy with your purchase!
      Thank you for choosing Sony!
      >Joffrey

  • Rated 5 out of 5 stars

    smart and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this smart TV is very easy to use and set up the picture quality is great the controls are easy to understand and to use. The only down side is the fact that at times I feel that a sound bar and/or bass would be needed, I know great audio is a thing of the past but I do wish more attention to audio would be considered, other than an additional sale

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Loving the picture on a larger screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this purchase. Picture and sound are great.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Never go wrong with Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crisp and clear picture. Rather buy Sony than Samsung for sure!

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 4 out of 5 stars

    Gold

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great. Still trying to figure things out. I can't wait until I can get the cable hooked up to it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 4k Ultra HD 55" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a 50" Samsung LED TV through Best Buy in July 2014 and the LED's went out in February 2016. Apparently this is known problem with Samsung LED TV's. Took it to the Samsung authorized service center who informed me that Samsung does not offer replacement LED strips - the only option it so replace the entire screen with LCD ($800 for the screen alone) and I decided never to buy Samsung again. I immediately started shopping Sony TV's as they have always been reliable in the past and have easily lasted 15+ years. I bought this Sony 4k Ultra in February and was impressed with the out of the box picture settings. The Smart TV functions are also straight forward and the easy to use. Three months later and I am just as happy with it as the day I brought it home.

    I would recommend this to a friend
  • Cons mentioned:
    Viewing angle

    Rated 4 out of 5 stars

    Great TV- excellent purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this tv a little over a month ago and have spent every night in front of it ever since. The 4K display and multi input is wonderful. I am little skeptical or the android TV's interface via the push button remote, but to be fair I am bias to the Apple TV experience, which looks amazing on this display btw. I am very happy with this TV experience each time I turn it on. No regrets whatsoever. I have to say that, as with most flat screens if you're trying to see the screen from an angle, the image will be distorted. I've adapted my view point to not be out of eye shot, so if you need a large radius of viewability for the picture, this is not the tv for you. The key is to not be more than 20 or 30 degrees from dead center of the picture and you'll be fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheMeanstNiceGuy15,
      Good to know that you are happy with your purchase!
      Thank you for choosing Sony!
      >Joffrey sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has been worth every penny! The picture is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful quality and price for the size of the television.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up to wifi. Great picture with Sony vibrant colors

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing tv for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV exceeded all my expectations. Simple yet beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Mini movie theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my room feels like a mini movie theater. Picture is perfect. Great clarity. Wish sound was better but sound bar will fix that small issue. Lots of awesome features, completely satisfied. Would recommend to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    everythng I wanted in a flat screen tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the time, this was the only 4k 55 inch tv with a 120k refresh rate. I have not been disappointed. Everything I've watched, from sports to movies, has been great! Yes it was a few bucks more but worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice tv with excellent picture. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    picture is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would give it 3 1/2 stars but no option for half rating. Picture is really good. but remote sucks big time and sound is horrific. if you have a sound bar and use other remote than this TV ROCKS as far as picture. BUT you will definitely need to use a sound bar or sound system

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vivid, sharp, magnificent picture. Splurge on this one!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    GREAT TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PICTURE GREAT TV WHAT ELSE CAN YOU SAY GREAT BUY

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best TV I ever used, the picture quality is amazing, sound is not that bad.

    I would recommend this to a friend
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