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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 9 reviews

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89%
would recommend
to a friend

Customers are saying

Customers frequently mention the excellent Picture Quality. They particularly appreciate how much brighter the picture is.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Rated 5 out of 5 stars

    Nice tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s super bright. I like that it’s real rgb led vs oled cause of burn in issues because i game a lot. Using game mode and VVR option I can finally play Xbox series x 4k 120hz.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there,

      It is fantastic to know that you are enjoying the intense brightness of your new BRAVIA 7 II! For a dedicated gamer, the peace of mind that comes with our advanced RGB LED technology is a huge plus. We are incredibly happy that features like Game Mode and VRR are letting you unlock the full 4K 120Hz potential of your Xbox Series X for a smooth, next-level gaming experience.

      Thank you for making Sony the centerpiece of your gaming setup.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Latest and best Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is spectacular. And screen is easy to navigate.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ALFREDJ!
      Thank you so much for sharing your review!
      It brings us great joy to hear that you are loving the spectacular color and finding the screen so easy to navigate on your new BRAVIA 7 II.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Bravia tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv in in our great room and I had a Bravia tv for 11 years and it stopped working. I like the Bravia tv that I bought basically the same tv but the newer Bravia. The picture is so much brighter that I’m going to enjoy this tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful feedback, RONK!

      We are so glad to hear the much brighter picture quality on the K-55XR70M2 is hitting the mark for your great room! It is awesome to know that your previous Bravia took care of you for 11 years, and we're so happy the new one is already a great upgrade for you.

      Thank you for choosing Sony again!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Durability and image quality.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After many years of experience with Sony tv, it was not hard decision due to their durability and image quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MARCIAA,

      We are absolutely thrilled to hear that your long-standing experience with our televisions made choosing the 55" Class BRAVIA 7 II an easy decision for you. We take immense pride in delivering industry-leading durability and breathtaking image quality, and we are incredibly grateful for your continued loyalty and trust in the Sony brand.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an incredible TV! The picture is unmatched, and the built-in speakers are great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TYB1,

      We’re excited to know you’re enjoying the unmatched picture quality and built-in speakers of the 55" Class BRAVIA 7 II.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Very nice!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first RGB televisions and we love it. The colors are sharp. The control is very easy to operate. We have a soundbar, we noticed there is no place for an optical wire to connect to the television. It isn’t needed, as the soundbar can connect via Bluetooth. Very happy with purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RonS,

      Thank you for choosing Sony!

      We're elated to hear that your K55XR70M2 TV is bringing vibrant colors and ease of use to your viewing experience. We appreciate your observation regarding the optical wire connection and are glad the Bluetooth feature of your soundbar provides a seamless alternative. Your happiness with the purchase means a lot to us, and we're here to support you with any future needs.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Bravia loyalist sad. Best Buy lied.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, my experience with Best Buy was awful. Told me I’d get a discount by opening credit card and only got credit for future use I won’t make. Salesmen were like a swarm a competing and ill-informed hornets. Never again. I’m on my 5th Bravia and love much about it, but hate being tied into google or forced to use inefficient work arounds. Using my audio system is a pain the keeps giving with the limited options and “oops” on this. Sad to say goodbye to Bravia but this is my last. Samsung will be seeing me.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MARGARETK,

      Thank you for being a loyal Sony customer and for choosing the BRAVIA 7 II as your fifth Bravia television. We are truly sorry to hear about your frustration regarding the audio system setup and the smart TV interface, as this is definitely not the seamless experience we want you to have with our products.

      While we cannot control your experience at Best Buy, we would love the chance to make your experience with the TV itself much better. We highly advise contacting our dedicated team of experts so they can help troubleshoot your audio system configuration and guide you through your options.

      Please reach out to our team directly at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Best regards,
      Dominick Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Rgb is the way to go!

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing colors, super bright, love the diff modes in the tv suck as vivid, directores mode, keeps blacks very dark haven’t seen any blooming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sony - 55" Class BRAVIA!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good clear picture. Easy setup. Clear upgrade from 10 year old TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful feedback, republicman!

      We are so glad to hear that your new TV is delivering such a clear upgrade from your 10-year-old model! It is awesome to know that you are enjoying the sharp, clear picture quality and that the easy setup process had you up and running without any hassle.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US