Customer Ratings & Reviews

Posted 3 months ago

Hi DuanedM,

We’re thrilled you had such a great experience with our team! The BRAVIA 8 II is an incredible choice, featuring our latest QD-OLED panel and AI Scene Recognition to deliver the most vibrant colors and sharpest detail we’ve ever offered.

Thanks for choosing Sony.

Best regards,

Eliab

Posted 4 months ago

Hi KingC,

We’re thrilled to hear you’re enjoying the HDR and SDR performance on your new BRAVIA 8 II! Regarding the HDMI ports, this model features two HDMI 2.1 ports (Ports 3 and 4) which support 4K/120Hz, VRR, and ALLM for high-performance gaming. We understand the desire for more high-speed inputs and will certainly share your feedback with our product development team.

Thanks for choosing Sony.

Best regards,

Eliab

Posted 2 months ago

Hi FrankMcL,

We are sorry to hear that you've had a difficult time setting up your new BRAVIA 8 II. To help simplify things, we recommend checking the Setup Guide and Help Guide available on our support website, which provide step-by-step instructions for the remote and features. Additionally, ensuring your remote is paired via Bluetooth in the Settings > Remotes & Accessories menu can make navigation much smoother.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 2 months ago

Hi ToddS,

Thank you for sharing your feedback with us. We want you to have the premium experience you expect from the Sony BRAVIA 8 II, and we would like to help you optimize your picture quality.

Regarding the smudges or signal quality you mentioned, your TV offers extensive customization options to help sharpen the image and reduce digital noise. We recommend exploring the picture settings using this official guide:

https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001675534.html

To ensure you are getting the best possible performance from your display, we also recommend the following:

1- For the most impressive detail, ensure the content you are watching is in 4K resolution.

2- If you are using a cable box or a Blu-ray player, please ensure you are using a High Speed HDMI cable to maintain signal integrity.

3- If the "smudges" are physical marks on the exterior of the display, we suggest using a clean, dry microfiber cloth to gently wipe the screen.

If you continue to experience issues or need personalized help with your settings, please do not hesitate to contact our dedicated support team here:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We are committed to helping you get the best out of your BRAVIA 8 II and hope these steps improve your viewing experience!

Thank you for considering Sony!

Regards,
Dominick

Posted 4 months ago

Hi Ladycook,

As the BRAVIA 8 II OLED is one of our top-of-the-line premium models, it is designed to deliver industry-leading clarity and should certainly not look blurry. To resolve this, please ensure your HDMI signal format is set to "Enhanced" and try switching to "Professional" picture mode to disable unnecessary processing. If these steps do not immediately resolve the issue, please contact our support team so we can investigate your specific unit and ensure you are getting the elite performance this TV is built to provide.

Thanks for choosing Sony.

Best regards,

Eliab