Customer Ratings & Reviews
- Model:
- XBR55X800E
- SKU:
- 5748208
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the 55" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality, with many noting the clarity, color accuracy, and immersive audio experience. The TV's easy setup and reasonable price point are also highlighted as pros. On the downside, some customers express dissatisfaction with the remote control's design and usability, while others mention concerns about durability, warranty coverage, and a short lifespan.
This summary was generated by AI based on customer reviews.
Solid for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very good tv overall. I really like the android os
I would recommend this to a friendgreat picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but could be easier to navigate the smart functions
I would recommend this to a friendGreat quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv trying to figure out all the features still.
I would recommend this to a friendGreat tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like needing a google play account to use this tv
No, I would not recommend this to a friendSony tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave this rating because quality of color while watching certain movies if it is dark. The quality of the picture decreases tremendously. Unable to view facial features at times intermittently any kind ROM if it involve an action episode
No, I would not recommend this to a friendGood standard 4K tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints on this tv at all. Good starter 4K tv.
I would recommend this to a friend- Cons mentioned:Reliability
Tv a brick after 53 weeks!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv 8/18/2018. My tv is in a reboot mode. It will not factory reset. I tried through the menu and a hard reset it will not reset. Today is 8/25. Sony says too bad too sad. So now I have a tv that keeps rebooting. Way to make something that last exactly 53 weeks!!!,
No, I would not recommend this to a friend Good TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very good. Some of the setup is a bit unintuitive.
I would recommend this to a friendgood picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying watching TV. It is very clear and enjoyable
I would recommend this to a friendGood quality TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the price. Remote is very easy to use.
I would recommend this to a friendGreattv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We loved this tv and the soundbar and the tv mount
I would recommend this to a friendIt's awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Sony and love working through Best Buy. Thanks.
I would recommend this to a friendBeautiful picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to set up. Have had it approx 2 months and still can't figure out how to operate it. There are those of us who are not 25 yr old computer geniuses, and don't know how to do this stuff.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Homerlagrange, We regret to hear that it hasn't been an easy experience for you. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph
Backlight issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has massive backlight issues. Works as long as you don’t turn on HDR. if you do all dark scenes will have backlight spill and it’s very annoying. If you have the extra $500-$600 buy a different tv.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Not as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks to be a great TV, but NOT. Pros- excellent picture and Good sound quality Cons - very slow remote response; volume on the TV automatically goes up to the maximum and annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi REJAT, we are sorry to hear what happened. Sony takes into consideration all feedback to improve the performance and quality of our products and services. With regards to your concern, for the slow remote response and automatically goes maximum volume, you may refer to the steps from the link below to fix the issue: https://us.en.kb.sony.com/app/answers/detail/a_id/76380 and https://us.en.kb.sony.com/app/answers/detail/a_id/75705. Best regards, -Erin
- Cons mentioned:Remote control
Not worth the money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never purchase another sony product again. I paid the extra money thinking I was purchasing a better product and that couldn't have been a worse decision. The remote (2nd one) works about half the time to half the commands. The TV comes on at random times (closest neighbor is 1000yrds so it's not interference) I would spend my money on better products.
No, I would not recommend this to a friend Just ok, not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting a lot more from this tv based on the other reviews I read before purchasing it. The 4k is not as crisp as my other two 4k tvs, and one of those is a Sony. Very disappointed.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Love the tv when it works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great HD. Love the tv, but it has started freezing up continuously.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TomS, We're sorry to hear that the TV is not working properly. Kindly refer to these links for troubleshooting steps to help isolate the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/75993
https://us.en.kb.sony.com/app/answers/detail/a_id/70336
https://us.en.kb.sony.com/app/answers/detail/a_id/74928
~Ralph
easy setup, dark picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wanted sony 900E, but out of stock when I went in. very complicated for anything except straight tv. can't connect zvox soundbar
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi oldster,
We do apologize for the inconvenience. In this case, you may refer to this link on how to connect your TV to your soundbar.
https://www.sony.com/electronics/support/articles/00014997
Regards,
-David
Sony Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a previous Sony model and had issues with faded white lines gradually got worse as time went on. I was under warranty and got this replacement. Sad to say this modal is worse. It has troubles getting antenna reception as I tried two different indoor models. The channels seem to stall, then the TV shuts off. It takes a few minutes to “restart” I guess. WiFi reception seems more poor then then previous model. The white faded lines are now starting with this model. When I got this home delivered and set up from geek squad, 15 days later I noticed two holes on the screen. I was too late to get a replacement by one day. Very disappointed and frustrated with Sony. I would not recommend this model or any Sony products.
No, I would not recommend this to a friend