Customer Ratings & Reviews
- Model:
- XBR55X800E
- SKU:
- 5748208
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the 55" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality, with many noting the clarity, color accuracy, and immersive audio experience. The TV's easy setup and reasonable price point are also highlighted as pros. On the downside, some customers express dissatisfaction with the remote control's design and usability, while others mention concerns about durability, warranty coverage, and a short lifespan.
This summary was generated by AI based on customer reviews.
Returning!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV a week and ago and I noticed vertical lines on the screen. I am not happy! I wouldn’t recommend this TV.
No, I would not recommend this to a friendTelevision
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a TV for my daughter and her family. The person who was taking care of us made many mistakes and his service was just too long
No, I would not recommend this to a friendAmazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv HDMI ports died for no reason Sony did have ever fits this for free because luckily it was still under warranty
I would recommend this to a friend- Cons mentioned:Remote control
Description in accurate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not described that the TV does not have a remote nor a base.
No, I would not recommend this to a friend Great tv but not warrenty
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No manufacturerer warranty on the screen. Cant be replaced. A supreme bummer to an otherwise worthwhile purchase
I would recommend this to a friendDidn't have the quality as 4k tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this tv to enjoy the 4k tv of Sony. I thought sony would be the best of all other brands. But I am not getting sony picture quality. Sound is also not good. I had Samsung 4k before which was better than this. I wish I get it better pucture abd sound. Looks is good and setting up is easy.
No, I would not recommend this to a friendStill sitting in box!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't wait to finally see how this TV performs. Been waiting for Geek Squad to come mount the TV for over 2 weeks now.
I would recommend this to a friendNot so much
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stick with the higher end Sony. The "middle of the road" one's don't match up.
No, I would not recommend this to a friendSpeaker Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t make a big difference in the sound for the money
No, I would not recommend this to a friend- Cons mentioned:Reliability
Died before 3 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine and then totally died in August 2020. It was purchased in October 2017. Repairman said it was a known problem with this model.
No, I would not recommend this to a friend Buyer beware!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV worked for approx 1 year and a month and then the screen went black. Just my luck, a month out of Warranty. After looking for a fix in Sony's support pages and getting no help I searched online for help and saw that this was a common issue. Typically right after Warranty. Buyer beware and get extended warranty.
No, I would not recommend this to a friendAverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not crystal clear. It is possible that it is my cable server. And not the TV itself
No, I would not recommend this to a friendIt has a great picture...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd Sony Bravia tv, I gave up on the 1st one after they replaced all the boards. Now this one is starting to do the same things. They have said now they know there's a software problem. If they fix this glitch, this could be a Great Tv. I would go as far as to say if they fix the glitch I would give the Tv a 5-star rating!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, itsmebob, Thanks for bringing this to our attention. We always recommend setting the Automatic software download to ON. Keeping the software on the TV updated will improve the performance of your product with fixes and new features: https://us.en.kb.sony.com/app/answers/detail/a_id/32190. We appreciate your feedback. Hopefully, you won't get issues again with your second Bravia. Regards, Vincent
The price was right.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Background lighting ,fit ,finish and sound are good. If you have an iPhone the google features are worthless, UHD up conversion is poor. Review all brands before making a choice on a moderately priced UHD.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shannon, We appreciate your time sharing this feedback and input. We will pass this feedback to the right department. We will make sure for the necessary improvements of features in the future.
Regards, -Jay
- Cons mentioned:Reliability
worked for two years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.'smart TV' wouldn't allow spectrum app nor Direct tv app was not advertised as google tv TV quit working 2 years later and geek squad said to expensive to fix. Sony got me on this one....
No, I would not recommend this to a friend Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with the picture quality. This is my second Sony. Granted, this is a lesser expensive model than my other Sony I am really disappointed in the pixelation that occurs and the lack of clarity. I switched from Samsung to Sony after having longevity issues with Samsung. I would take this back if I could. I don't recommend it. There are way better options for the same money.
No, I would not recommend this to a friendSo so TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV ok for general viewing, but not great if you like sports or gaming.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JREgdell, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph
Not happy with this TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Television needs updating often. I just want something simple.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi granny, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inpuchase this "SMART TV" on June 4th 2018. Its always disconnecting from the wifi...Now it can not even connect to the wifi,phone,tablet and other devices I have. This "SMART TV" I'd not worth the money do NOT BUY
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Almightyd93, thanks for bringing this up and we apologize for the inconvenience this may have caused you. Please reach us at socialsupport@am.sony.com with your concern so we can further assist you with some troubleshooting steps to fix this issue. Please also include your contact and product information. We will do our best to help. Regards, ^Ron
Sony TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was a disappointment. Sony normally has Top notch products. Sadly, the screen resolution and color we dull and made us second guess if we were looking at an SD channel. We ended up returning it for a Vizio.
No, I would not recommend this to a friend