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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2563 reviews

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Rating by feature

  • Picture Quality

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers praise the 55" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality, with many noting the clarity, color accuracy, and immersive audio experience. The TV's easy setup and reasonable price point are also highlighted as pros. On the downside, some customers express dissatisfaction with the remote control's design and usability, while others mention concerns about durability, warranty coverage, and a short lifespan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,562 of 2,562 reviews
  • Rated 1 out of 5 stars

    Started out great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 30 Days it just stopped. Cannot return it to Best Buy. Sony requires pictures of serial number , model number and receipt with picture of tv and will replace in 5-7 business days. Also need credit card in case you do not return broken tv. Was good until it quit. Think hard about buying a sony

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, we regret that the TV failed to meet your expectations. We'll make sure that your feedback reaches the proper department for further improvements and possible changes. We greatly appreciate your time in sharing us your experience. Best regards, -Mark sony_US

  • Rated 1 out of 5 stars

    not so smart tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im unsure of image quality or ease of use .... however if you want to cut the cord with this "smart tv" you wont do it with Sonys PSVUE app... unless you have a roku , firestick , or appletv connected to it and thats like having a umbrella for your umbrella... not smart... if this Sony "SMART TV " cant get the Sony app , what other apps wont you be able to stream that you want? "smart tv" , really?

    No, I would not recommend this to a friend
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