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Customer Ratings & Reviews

Your price for this item is $159.99
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The comparable value price is $799.99

Customer reviews

Rating 4.7 out of 5 stars with 2563 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers praise the 55" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality, with many noting the clarity, color accuracy, and immersive audio experience. The TV's easy setup and reasonable price point are also highlighted as pros. On the downside, some customers express dissatisfaction with the remote control's design and usability, while others mention concerns about durability, warranty coverage, and a short lifespan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,562 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Sound and Picture quality. Except for response time, its a good product. Needs software update i guess.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very clear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow wow wow Sony you are the best very clear and thin tv love

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has really very good picture quality and high resolution.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great picture. Clarity is good just right!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Quality Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony means quality Highly Recommend - Great Features - Buy It!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I would recommend this product. It met my expectations.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Broke within 6 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV broke within the first 6 months. Trying to get Sony to fix it under the warranty is becoming a nightmare and we can’t return to Best Buy because of their poor return policy. According to online forums, the screen freezing with just the Sony logo is a known issue. We also own a Samsung and Vizio - both of which have never broken and are still going strong after 5 years. But anything other than a Sony! Waste of money.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Katie, We are very sorry for the inconvenience this has caused, please send us an email at [email protected] and include your product details and contact information and let us see how we can be of assistance.

      Regards, 
      Zac sony_US

  • Rated 5 out of 5 stars

    Best Purchase Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My television Sony Modelo XBR-55X800E ,Serial No 4137976 is amazing buy. Tks

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective product POOR customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Display broke in under year. Sony service terrible

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color, Picture quality, Smart tv

    Rated 5 out of 5 stars

    Excellent 4K for the Price point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony I decided on after weeks of research and testing models. I usually only buy a tv once every 8 yrs or so, so I buy ones that last- last one was a plasma. The SONY is an excellent tv so far, very rich colors- one of the reasons I liked this line of model. The 800 series is a good buy for the price, competes even with some of the much more expensive ULEDs that are now on the market. And since its a android tv, no need for any other devices to stream media - it comes with all the apps you could need - Hulu, Amazon, Netflix and many more...plus they are not preloaded so it wont bloat you r tv performance. I highly recommend this tv to anyone looking for a mid range high quality 4K Ultra.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went on vacation for 1 week and I came home to this. I’ve only had the TV for a month. If only it still qualified for a return I would’ve returned it. I’m very disappointed in this TV. Same thing also happened to the 75” i got and luckily that still qualified for a return. Didn’t expect this kind of quality from sony

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sharp:

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad to have spent a little extra on a smaller TV but also get better quality at the same time. Was worried I'd regret this purchase but it's everything I was looking for in a TV. Picture looks great, the smart features are easy to use and it was easy to set up (though the IR blaster took me off guard).

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great TV at great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this TV purchase. The picture quality is outstanding and the smart features are easy to use. I will say there is a slight lag time when trying to adjust the volume from the remote, but that seems to be the only issue.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Excellent Buy For the Price I Wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I jumped from HD to 4K and made a really great buy. The store associates were awesome in helping me pick this television out. This television does not have true blacks like an OLED television, but for someone who just wants to get a better picture with a 4K television this television is awesome. The HDR on this TV is fantastic and creates a better picture then my Sony HD television. I am very happy with the bigger screen as well. The color is fantastic and you can change it to fit your preference. This is not the best tv on the market but it is a great TV for the price range i was looking for. I would recommend this television. Thank you for your time in reading my review and I hope you have a wonderful day.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control, Stand

    Rated 4 out of 5 stars

    Great TV for sports, especially football!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and color! The remote is a piece of junk, unable to program with directv! The stand is also a piece of plastic junk if you have kids rethink buying this TV, unless it Is wall mounted.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Many Surprise Bonuses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV to replace a 50 inch professional plasma monitor with an incredible picture but no HDMI inputs. The new Sony has an equally good picture plus builtin smarts for streaming services like Netflix (the main reason I wanted HDMI in the first place; so I could plug in a Roku) But there is so much more. Voice control, seamless connection with my Android phone and everything on my home network. Now I can effortlessly look at photos stored on my laptop or my phone, play music into my sound system, search for interesting programs, and more.It also has an optical audio output to route all incoming sound sources to my stereo. I love this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very nice set overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this is not quite as nice as the 900E version (with FALD), this set produces a very nice picture and is quite nice to watch. Depending on when you buy, and whether the sales are really strong or not, moving up to the 900E may be in your budget. If it is, I absolutely recommend doing so. But, if the 900E is a little more than your wallet can handle, you won't be disappointed in the 800E. If you put the sets side-by-side and put them through their paces, you will see some subtle improvements with the 900E. But, if you can't run them side-by-side, you really won't see the difference. The set does an excellent job at upscaling content and does a very good job of rendering DVD's or BluRay movies with an excellent picture. Streaming content is excellent overall and your satellite or cable content will look nice as well. The single biggest recommendation I have for your input signals is to let them send the signal in native format if at all possible and let the TV do the upscaling. Allow your satellite and cable boxes to send in the original format and don't allow/force them to upscale to 1080 (1080 should NOT be the only output quality selected in your box).

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv !! Watching movies or playing games amazing

    I would recommend this to a friend
  • Pros mentioned:
    Hdr, Picture quality

    Rated 5 out of 5 stars

    Beautiful TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is the best looking option from a construction and room presence point of view. Video picture is fantastic as well, although the blacks are not quite what I was used to on my plasma. HDR capability more than makes up for it. The software on the TV is also incredible. I have over the air TV and this thing has a tv guide for it... I never expected that, and it's a really nice feature. Because it is a Google TV, it is also incredibly easy to cast your phones screen or content on the TV... you don't need to install anything! It just works.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 5 out of 5 stars

    Great purchase and price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item about a month ago. The picture clarity is fantastic, and I was able to connect the TV to Alexa in just a few short minutes. Everything just works. This TV is best suited to an external audio system. The builtin speakers are not the best, but you can definitely hear everything that is going on on-screen. It is just better with a surround sound especially when wathching 4K movies with enhanced sound.

    I would recommend this to a friend