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Customer Ratings & Reviews

Your price for this item is $159.99
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The comparable value price is $799.99

Customer reviews

Rating 4.7 out of 5 stars with 2563 reviews

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Rating by feature

  • Picture Quality

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers praise the 55" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality, with many noting the clarity, color accuracy, and immersive audio experience. The TV's easy setup and reasonable price point are also highlighted as pros. On the downside, some customers express dissatisfaction with the remote control's design and usability, while others mention concerns about durability, warranty coverage, and a short lifespan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 2,562 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been very happy with our new 55 inch TV. We bought a sturdy stand at a furniture store & it looks great. The picture is sharp & clear. You can see all the detail & the color is true. We had the Geeks install it & program it for us. The sound bar we bought helps with the sound. We've been very pleased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really nice picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG was also excellent and easier to use, BUT it had color tint distortions every few seconds, most noticeable on people's faces. Annoying to watch. Sony has no such problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sony tv would recommend this to anyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this 55 inch smart tv to anyone looking for a new tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony solid - excellent picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Take the time to adjust the settings. Picture type (vivid standard, movie, custom) plus, brightness, color, etc. as well as advanced settings will help to bring you the best picture of your liking. My preference was vivid. Accessories such as satellite, blu ray attached easily and seamlessly. Good TV tuner for over the air broadcasts. Remote can be programmed for things such as Blu Ray players.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great HDR TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to go with the Sony 55" Smart Ultra HD TV with HDR based on the reviews we read. This TV has great picture quality from any angle in the room. It comes with a base speaker system and we opted to add a Sony 2.1 Channel SoundBar System for enhanced sound quality. Very happy with our choice.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Good picture but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software and interaction on this tv makes anything to do with interacting with it an absolute nightmare. Picture is awesome but freezing and randomly resets will make your life miserable. Netflix purely doesn’t work with this tv, my Xbox one randomly wont show as an input.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi notsanta, We are glad that you appreciate the picture quality of this TV. This issue is related to the network connection and firmware version is need to update. You can check and follow the troubleshooting steps from these link:
      https://us.en.kb.sony.com/app/answers/detail/a_id/75355
      https://us.en.kb.sony.com/app/answers/detail/a_id/52909
      Regards, -Jay sony_US

  • Rated 5 out of 5 stars

    great tv for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a really great experience @my local Best Buy and I also got a really great deal on my Sony 55 inch tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony has not let me down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going to buy a different brand until I saw the picture on the Sony 4K HDR Bravia X800E . I was replacing a 46 inch Bravia that I had purchased seven years ago. The only reason I was replacing it was to go to a larger size. The picture quality and sound is unbelievable and I did not add a soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV as a Christmas gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been 10 years since we last purchased a TV. We realized the technology had greatly changed. Our last TV was also a Sony and we’ve been extremely happy with it, so Sony was our first choice. It’s an incredible TV and we’re more than happy with our purchase. The quality is synonymous with Sony.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second of this series of TV I have purchased. The 2017 65", and this 2018 55" I love the Android TV, and casting ability. Picture quality is great. The new one is outside. It's been too hot to watch too much; I'll try to update how the glare is once we have more experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great color and uhd viewing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Song TV systems for several years and have never had failures. Viewing quality is super.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NiceTV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with this TV .. Comes ready for DirectTV Now and Sling along with many others.. Good bye cable :-)

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still learning a lot of what this tv can do. Love that Netflix and YouTube is right on the tv. I have had some issues with the WiFi connection, some reviewers have said just run a direct line to the tv. Don’t worry about the WiFi. Overall I would highly recommend though. Great picture.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    excellent quality and definition for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Samsung guy for years, this was my first Sony TV experience and I couldn't be happier. Great definition and quality. Love the Sony designs. TV has a lot more options to download apps than Samsung. Will stick to Sony for now. Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Beautiful bright colors and crisp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up; used stand that came with it. Ease of use. Perfect size; beautiful screen.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV, the quality of the image and colors are just perfect. I didn't have to make any adjustments to the picture, the factory setup is right on the spot. It also has great features, such as Google Assistant. I would definitely recommend it as a good option.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Clear tv with great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was our first sizable tv and we picked a good one. We didn’t want an entry level tv but also didnt want to spend a fortune. The store associate recommended this one and we couldn’t be happier. The sound is good the clarity is great and the size is wonderful for the size of our tv room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did my research prior to making the tv purchase and all the reviews were spot on with this Sony ! I

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a purchase u just can’t regret.I couldn’t b any happier.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like a lot about this TV but was surprised to find that the power cord does not detach from the TV. It caused me some extra installation issues that were solved

    I would recommend this to a friend