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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2563 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers praise the 55" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality, with many noting the clarity, color accuracy, and immersive audio experience. The TV's easy setup and reasonable price point are also highlighted as pros. On the downside, some customers express dissatisfaction with the remote control's design and usability, while others mention concerns about durability, warranty coverage, and a short lifespan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 2,562 reviews
  • Rated 5 out of 5 stars

    WOW! What a great picture. We love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price. Could use a little better or clearer instructions on using the extras such as Netflex and Google. Somewhat confusing for older persons.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nic pic colors our sharp and bright looks great with the xbox and the ps4. Only complaint i really have is the sound and the quality of the sound. I bought a new hdm cable too. Figured easy fix just buy a sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good Colors Poor sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality not the greatest so if that’s what your looking for not the right tv. Paid under 1k for this tv good picture overall good television.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wonderful pictures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are really happy with the purchase of this TV. It’s been more than a year from the time we bought it but it is still our pleasure to watch it every day.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    What?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must be the only person that did not like this tv. I had it a week. The picture was not clear. The clicker was confusing. Trying to sign up my Apps was a hot mess. I proceeded to return to the store and choose another tv. I ended up with the 65” Samsung and it’s fabulous. Huge difference in quality of the picture and extremely user friendly.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hilary49, it is unfortunate that the TV had to be returned. However, we're always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day! Regards, ^Ron sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great color and definition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to watch Netflix and I need CC and also headphones to watch TV. This has everything I need. The colors and pictures are very clear. I am very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for the money has many features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has done it again, the picture quality is great has many features to add many apps and programs to add to you tv for your viewing. best tv the the money!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony always produces great products, and this is a great TV. This 55" TV replaced a Sony TV which worked fine for almost 10 years until a motherboard error. The signal has to be broadcast in 4K in order to see 4K, and I only receive over-the-airwaves TV broadcasts (no cable TV), so I can't comment on the 4K quality. The TV is excellent in every way in which I use it. The installation tech (Geek Squad) was knowledgeable and friendly, and did a good job.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Really good colors, operating system a bit slow

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the colors on the Sony TVs! Easy to mount as well. Upgraded to an Oled and this is obsolete compared to OLED. Didnt like the app system on it, felt slow.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome 4K hdr tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has a beautiful picture for watching sports and movies. Also, it offers a great variety of apps that actually work and can keep up even at high bandwidth.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first time buying a tv, a 4k one at that. And when I first saw how awesome the quality was I was in awe. So very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Birthday Blast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was my wife's birthday wish and I couldn't pass up the bargain. She has enjoyed its HD picture, sound, and Sony's reputation for quality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great features on this TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the features of today all in this Sony TV. Cut the cable with this TV, save money, excellent picture quality and of course, its a Sony.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some problem at first with new Dish install. Got that fixed, now a great picture. Also, installed a Sony sound bar a little bit later. Everything working great.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 55 Inch 4K (800E)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV has a great picture and decent sound quality from its speakers. It has a lot of built ins and was easy to install up on a wall. TV mount sold separately.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good tv, good quality. I would still go with Samsung though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for the hdr10 since it's compatible with the Xbox one s. Sadly HDR looks like shiit in this tv. The tv also freezes when assisting the volume while your in smart apps such as Netflix. I would expect more for a $900 tv

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wonderful set

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has a really great picture and can be easily mounted on my wall. I have always like Sony brand and this one does not disappoint.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV but Buggy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV quality is great however the Native Netflix button will NOT work

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Has one major drawback

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about this 4K TV is good as it should be except one major problem. Low contrast. This is after properly adjusting the picture using the Dolby THX app. You can see this problem almost all the time when you're not watching the 4K demos. It is worst than the 2 1080p TVs that I have.

    No, I would not recommend this to a friend
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