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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2563 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers praise the 55" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality, with many noting the clarity, color accuracy, and immersive audio experience. The TV's easy setup and reasonable price point are also highlighted as pros. On the downside, some customers express dissatisfaction with the remote control's design and usability, while others mention concerns about durability, warranty coverage, and a short lifespan.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,562 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im glad the sales associate convinced me away from the cheaper tvs. Bought this for my man cave and love it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace an eleven year old Sony TV and find this picture really average. I thought by the reviews that it would be crystal clear with much more detail than my old TV; extremely disappointed in this product.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Booklady, We regret to hear that your device's performance failed to meet your needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    excellent picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pairs well with the PS4 Pro for a great gaming experience. Huge upgrade from a 1080p 32" screen. I am loving it.

    I would recommend this to a friend
  • Pros mentioned:
    Smart tv

    Rated 5 out of 5 stars

    Great TV For Presentations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this TV for presentations in a Sales office small conference room. It work great for our needs.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    great for picture and smart apps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like this tv cause it has great picture quality and what ever apps that are not on it u can download them

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Decent for the price I paid

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people at Best Buy said this was a much better tv than the ones offered during Black Friday so I bought it instead. It was an open item/display so it has seen lots of hours before I got it but that shouldn’t effect an led tv. The picture is ok for bright colors but the blacks are pretty awful. I’ll be getting a 4 k player in a few days and I’m hoping the picture with the Sony 4K player makes a difference. It’s an ok tv but not worth the msrp sticker price

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love this item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I changed from a Samsung tv to this tv . The colors r amazing . Also very light . More features !!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is just like being there, can't wait for more producers to send me products that utilize this technology

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony is a winner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for an apartment. Anything bigger would dominate the living room. Works great and picture is clear.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Picture, Interface kind of complicated.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Picture. TV Interface kind of complicated took a while to figure out. Has problems playing Dish DVR programs even on Hopper 3. Picture sometimes wonky.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome tv well worth the money We had bought another brand for less money and never liked the picture

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    We absolutely love this Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are truly enjoying this TV. We love, love it. Quite often we remark ar the depth of the colors.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent 4K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new TV. The colors are beautiful, very correct and natural. The quality of the picture is awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 55"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new 4K TV picture us crisp and clear... watched a Monday night football it was a spectacular view

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Only Sony.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only buy Sony. And this one didn’t disappoint. Great product. With a great picture, hands down.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wow! High Dynamic Range makes a HUGE difference!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV for the price! I used to rave about Samsung as best TVs out there, this Sony made me change my mind.

    I would recommend this to a friend
  • Pros mentioned:
    Hdr

    Rated 5 out of 5 stars

    User friendly, Great picture, great on demand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hdr feature works great, all programing looks very clear, sharp, just a great picture. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony did not disappoint.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second Sony in two years. The Sony I replaced this time was 11 years old. Pay a little more get more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excelent picture, poor instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were no instructions for setting up for local channels. Had to get an engineer from our local Channel 10 to set up so I can get local channels. I didn't like the base. Had my woodworking son-in-law make me a very nice wood base for it. The opening instructions were on the bottom of the box. I opened it from the top. Had it set up before I found the box opening instructions that were on the bottom. Other than that, it is a great set. I would like to have an audio output to feed a wireless headphones transmitter that is not digital. So I don't have to use a digital to analog converter. (I am hard of hearing)

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great flat screen tv for the family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Will recommend to a friend. Easy to use. Very clear image on the screen.

    I would recommend this to a friend
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