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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3291 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the picture quality, calling it amazing and great. They also appreciate the easy setup, price, and color of the TV. However, some customers have concerns about the remote control, viewing angle, operating system, speakers, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 3,291 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good TV for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with all 4k tvs picture is only as good as the source. You Tube 4k videos are fantastic, Sony does a good job of upscaling the 1080 signal with some limited artifacts. You can adjust the settings endlessly, I am not a large user of the internet/app functions, the content is poor in my opinion, but hardware and software wise works well, Picture matches a pricier Samsung that was damaged by moving company.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Tv, has the best picture I've ever seen. Easy operating picture and great options.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did some research first and Best Buy Geek Squad representative helped determine our space for the best purchase for us. It worked out fantastic. The tv is great, sound is fantastic. But the employees of BestBuy are amazing. The GeekSquad is a dedicated group of professionals who are there and willing to do whatever it takes to ensure the full enjoyment of BestBuy products. Amazing. They do what they say they will!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Awesome Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture and easy to setup. Great for movies and you favorite gaming systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally was looking into getting a Vizio TV but I was sold on this one by the sales rep and feel it was the better choice. Great specs and a brilliant color ratio.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    excellent audio and video quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was planning on buying a Samsung 4K TV but for practically the same price I decided to buy this TV upon the recommendation of the Best Buy salesperson. This TV is back lit and the Samsung model at the same price point is not. I was planning on buying a sound bar but the sound quality is so wonderful I honestly don't see the need!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love the tv great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv I bought is so good great picture amazing feature and best part it’s a smart tv

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV for movies and sports

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this TV to watch the super bowl. It was easy to set up. The picture is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picutre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture clarity without 4K as we haven't seen a program televised in 4K yet. Best Buy Geek Squad was able to connect it to our cable/TIVO without difficulty.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture has all needed current features such as apps works great easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great price...easy set-up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great knowledgeable salesman! Great price, beautiful picture and easy set-up of the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very good and has a great picture. The color looks great and is very sharp.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Sony Bravia TV and it was very easy to set up and the color is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One cannot go wrong with Sony. This is my 6th Sony, and though I’ve tried other brands I always come back to Sony. Wonderful 4K picture; just what I was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this tv. Picture and colors are amazing. Easy to set-up with the internet.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome tv for a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did alot of research before I purchased this tv. I thought about spending a great deal more to get the oled. After reading and comparing I knew Sony was the way to go. Xbox games and movies look amazing. And it’s all upscale to 4K..... you won’t regret buying this tv! Loved it the past month and find zero flaws!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Viewing angle

    Rated 4 out of 5 stars

    Great tv for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would no doubt rather have a Oled Tv but prices are too high at this time . The next best thing is the Sony 900e Picture is fantastic, but not as clear looking from an angle as OLED

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very good TV but needs better apps and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV- the picture is great in my bright room. However two issues: - Limited apps. Samsung has better - the set up was a bit confusing - and there was no manual. So I tried the phone helpline but it has limited service hours. Apparently any time Saturday doesn't work. and the online chat was very slow- almost like the person on the other side had to google translate and then ask someone else for help.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MA1234, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    great picture - so so software - horrid support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture. But the interface is clunky and it takes forever to connect to the internet. Worst of all, if you rely on location services - you are likely to be SOL. Netflix is working (though that may change given the issue), but Sony's version of android TV and CBS All access won't exchange location info. So you can't get local TV even when you are in an area where that is supported. Sony says talk to CBS. CBS says talk to Sony or Google. Bottom line ... the customer suffers. If you are a cord cutter, think twice.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv, beautiful picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided on the Sony based on reviews and prior experience. Full backlighting, Android platform, bidirectional bluetooth...all major factors. A little pricey, but worth it. Great packaging, easy setup, connected in about 30 minutes. Need backlighting on the remote, but it works well and has hot keys to Netflix and Amazon Prime, plus Sony home app page. Great tv and loving the picture even without 4k content.

    I would recommend this to a friend
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