Customer Ratings & Reviews
- Model:
- XBR55X950H
- SKU:
- 6401202
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, describing it as amazing and crisp. They also appreciate the easy setup process and the vibrant colors. While some find the price to be a bit high, many agree that the TV offers great value for the price.
This summary was generated by AI based on customer reviews.
Good tv for you to learn on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would order again but a little bigger next time wasn't to hard to put together.Just a little heavy lifting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patty, we are glad to hear that you are happy with your purchase. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Thank you for choosing Sony! Erin
great picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the TV except for the dark shading in the corners. kind of distracting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Dave,
We are happy to hear that you are enjoying the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full-Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. The X950H has various settings for the features you can configure in [Picture] settings. You can check on how to configure these settings from the link below.
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_03.html
Thank you for sharing this feedback.
Ja
Great pixels
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality excellent and enjoying the apps that are already present.
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good option if you don’t have the money for a Oled.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EJ215, We're glad to hear that you appreciate the quality of this X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony! Jay
- Pros mentioned:Color, Picture quality
How can it get better?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually decided on this TV for its size. While I definitely liked the picture on Sony's Z9F better, at the time I owned a 49" TV (Sony X800D) which I have relocated within my space several times and moved with twice- I wanted something bigger but I needed something I can move without help. The smallest Z9F was 65" and there was no way (I'm small and not strong). I felt that the 950H's enhanced color range, full array backlighting, 120Hz refresh rate, and Dolby Vision HDR in conjunction with the same series processor that's in the Z9F made this well worth the price, so I took the plunge. When I initially set it up, I have to admit that I was not all that impressed with it. First of all, Sony has really dumbed down the settings for color, contrast, and motion which were some of my favorite features on the 800D. I got them "close-ish" to where I wanted them (definitely took less time than fine tuning the 800D) and started watching. The difference was immediately noticeable- the first two things I watched were The Force Awakens on Disney+ and The Witcher on Netflix. These met my expectations with improved detail on color array, variance and depth of black levels, and motion clarity. Then I fired up my PS4 Pro and popped in the FFVII remake. Holy. Cow. The step up to the 55" from the 49" definitely makes gaming in my space more immersive, but the color, the motion, the contrast... there was a massive, massive difference between this TV and everything else I've connected my PS4 to: the 800D, a Sony 930E, Sony 900F, LG E6 OLED, and a Vizio M series. I realize that this is not one of the models that Sony verified as "Ready for PS5", but its stats certainly doon't eliminate the possibility of the same firmware upgrade that the 900H is eligible for- and from what I understand, it is the upgrade that gets the TV on that list. I've had mine for about two months now and I don't have one negative thing to say about it. In all, this is a superb TV that has really impressed me and I feel it's worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AloyIRL, We're glad that you apprecate the picture quality of the X950H 4K HDR TV. Good to know that you are impressed with this TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for positive reviews! Jay
What happened to quality control?
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know this TV is no longer available, but 1 week after the 12 month warranty expired the screen is showing dark dirty looking smears.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Simply excellent !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just returned the TV LG 55 B9 OLED because the image was too smooth and the black tones, lacked detail. I couldn't, despite trying many ways, make the image sharper and get details in the black tones. I decided to go back to an LED TV and buy the new 55 inch Sony X950H. I don't regret it at all. I am a photographer and have always used the zones to take my pictures. For those who don't know, the zones range from 'zero' (all black with no detail) to 10 (all white with no detail) with the number 5 being the grey with an 18 percent tone. The recently returned LG 55 B9 TV always used zero when the scene was black and that's not exactly how our human eye really sees tones. Even if we see black, there will always be detail, unless we are in a completely dark room and that was the feeling I had when I saw the images of the LG 55 B9. The Sony X950H TV, presents black tones in an excellent way, close to how an OLED TV can present them but I would say closer to how the human eye really sees black tones. I don't like to see a person wearing a black suit with no detail and that's what I saw in the LG but I don't see it in the Sony. Other than that, I only had to make a couple of changes to get the image quality that I like. Out of the box, this Sony TV is excellent and again, with a few changes, you get the picture you want.The image quality is excellent. The base on which the TV rests can be adjusted if you don't have a very large table. If the TV is placed within 1-2 feet ( maximum ) of the back wall, the sound will bounce off the wall and surround the room and you will get a sound that is quite close to surround sound. The sound is as if it were coming from the center of the TV, passing through both sides and reaching the viewer's ear. This is something I have never heard before and as I said before, only with a good sound bar you can get a better sound. Best Buy made the home delivery completely free and two days after buying the TV. Great job! Although the price of this TV is not so low but it is accessible, I think it is a price for what you get, considering that if a person does not have extra to buy a sound bar, anyway he/she will get an excellent sound, excellent image quality and there will be no distortion in the fast images because simply the TV's motion processor, handles this in an excellent way. Watching this TV from any angle, it does not loose image quality. You can sit down anywhere and you will get the same. No color fading, no contrast fading and the same quality of sound as well. I haven't browsed any applications because I just don't use them, so I can't give my opinion on that. But, the settings are easily accessible without reading a manual. To know how this TV handles black tones, I put the movie The Hobbit : the desolation of Smaug ! Before the dwarves enter the Elf forest, some horses with black and white spots appear. It's really beautiful how the TV handles black tones. When they enter the Elf forest, the spiders have black colours and it is absolutely fantastic how you get the contrast between the blacks and the other colours. I can't say enough about the image quality that you get with this TV and that's why I recommend it and give it 5 stars in the review I'm doing. I have only watched it for about 2 hours and I am very satisfied. I will update this review with my personal settings once I write down everything I did. I do not use my TV to play games because I do have a great computer with the Nvidia 2080Ti video card and an excellent monitor but I do not have any doubt that playing a game in this TV, will be simply amazing. Regarding TV broadcast image quality, I simply do not care that much because not all the channels broadcast in high definition and I do not watch movies unless I use my PS4, however, TV broadcast in high definition is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marksman45,
Thank you for purchasing our X950H - 4K HDR TV. We appreciate sharing your detailed review of your experience and we are thrilled to hear you are enjoying the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR.
Sincerely,
Erin
TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is ok, the apps do not work some time and does not work work with my BOSE system very well, I have to rest the audio when I have HDMI hooked up
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Storage, We regret to hear that you're having an issue with this TV. You can connect the audio system connecting the TV and audio system with an HDMI cable. Connect to the TV’s HDMI input terminal bearing the text “ARC” or “eARC/ARC” or connect the external input device and TV with an HDMI cable. Connect the TV and audio system with another HDMI cable.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X950H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
newtvbadsound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is good however I am not happy with the sound. Sound could be a lot better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi nothappywithsound,
Thank you for sharing your feedback with the X950H 4K TV. While we are glad you like the picture quality of the TV, we regret to hear that we were not able to meet your expectations with the sound. This is definitely not the experience we want you to have. Let us help and make this a better experience. You can configure various settings related to the TV’s sound such as sound quality and sound mode. For details, refer to this link: https://helpguide.sony.net/tv/gusltnr1/v1/en-us/07-02_03.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H:
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Maybe never again?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman who helped us - Ryan (actually a supervisor) was and is awesome! The rest of it thus far has been terrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV. We’re sorry to hear your you are experiencing issues with the TV. We’ve also taken note of your feedback. We take this matter very seriously into consideration of our products.
May we contact you to help and get more information? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Carl
Could be better for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best tv as it arrived cracked and I could tell from the black levels it still would t have been as good as mentioned. Plus lack of Dolby Vision? Really, Sony? I would save up close to one or two binder more and get the LG CX OLED as that set is what I ended up with and it’s superior to it at such a close price point.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hipsterpenguins,
We're sorry to hear about what happened to the TV. We regret to hear that this TV failed to meet your expectations. This TV has a one-year limited manufacturer's warranty. However, the limited warranty of your TV does not cover any kind of accidental or physical damage. In this case, please report to the store for the evaluation. The X950H does support Dolby Vision providing your source is in Dolby Vision.
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X950H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
No books left tv or remote supplied.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were told we would relieve operating info either in the mail or by email. Didn’t happen
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick22,
Thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV.
We apologize for the inconvenience. You can visit our website for the operating instruction of this TV. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x950h/manuals/results?query=XBR-55X950H
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Not easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No easy no navigate, Sony push for apps Can’t get on internet
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rodpal12,
We're sorry to hear about these issues. You can connect this TV to the internet by following the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x950h/articles/00127011
Also, we recommend that you always update the TV to the latest software version to improve the performance of the TV. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x950h/downloads/00017078
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so happy with this. Will get instead the Sony A8H
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandy,
We regret to hear that the XBR55X950H did not meet your expectations. We will have this feedback noted as we always strive to make this a better experience and thank you for still considering Sony for purchasing TV. - Chris
- Pros mentioned:Android tv
Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen, like android tv and the variety of apps available, like more than Samsung
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, We're glad to hear that you like the variety of apps of this X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! Jay
Terrible for streaming and Roku and sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, HDMI inputs only work sometimes. Streaming apps lose sound. Lag between audio and video (lips are not synched). I missed the return period by a week or this would go back. If you are using cable it is ok, but still has sounds problems.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sse5010, Thank you for reaching out Sony! We regret to hear the issues that you are experiencing with the TV. This is definitely not the experience we want our customers to have. We'd like to help and make this a better experience. We'd like to troubleshoot and isolate the issue and connection. May we know if these streaming apps are pre-installed on the TV or from your connected device? We'd also like to know you are using the TV speakers or an audio system connected to the TV? For the meantime, please open these links below with solution articles that you can follow for these kinds of issues. The audio and video on my TV are out of sync or there's an audio delay. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x950h/articles/00026069 General troubleshooting for app related issues. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x950h/articles/00155548 No picture when I use an HDMI connection. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x950h/articles/00030375 May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X950H: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Kris
delivery person never showed up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total disaster! Despite a set appointment and emails from best buy that our driver, Martin was on his way, NO ONE EVER SHOWED UP NO ONE CALLED TO SAY THE INSTALLER WAS NOT COMING BRUTAL BRUUUUUUUUUTAL So we canceled the order! Get it together people! And you dum dums are asking for my review? Seriusly? Dave
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Formercustomer,
Thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV.
We're sorry to hear about what happened. We'd love to help from you regarding this issue.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Color, Picture quality
Amazing Sony tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Sony tv amazing and wonderful quality and especially on my video games and movies the color on this tv is very beautiful and amazing.
I would recommend this to a friend sony tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if I want to use headphones I have to plug them in to the tv and unplug them to hear the tv speakers. I was not informed of this issue when I talked to the store rep. I informed him of my need before $1300 purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tedb,
Thank you for purchasing the XBR55X950H. We regret to hear what happened. This is not the buying experience we want you to have. We'd like to help provide correct information about your TV. If you connect the device to the TV headphone jack, the HDMI ports, or through Bluetooth, the TV can't output sound from both the TV speakers and the audio device at the same time. However, if you have an Audio system and want to output sound from both the headphones and an audio system, you may connect the headphones to the TV headphone jack and your audio system to the DIGITAL AUDIO OUT of the TV.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Kris
Dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is nowhere near what the reviews I read or from what I saw in the store. I bought this as a gift for my significant other and they are very unhappy with this television.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gary,
We regret to hear that you're having a picture quality issue with the TV. This is definitely not the experience we wanted you to have on our products. To improve the picture quality of this TV, you can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Refer to the link below for more details:
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html
What are the devices connected to the TV? What is the current source of the TV when you encounter the picture issue? In this case, you can isolate this issue by following the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/articles/00019675
What software version does your unit have or running on? The latest software of this TV is v6.4960. For more details, please check the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x950h/downloads/00017078
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X950H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay