Customer Ratings & Reviews
- Model:
- XR65X90L
- SKU:
- 12316902
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
- Pros mentioned:Picture quality
Great T.V.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with the purchase of this television. The colors and clarity are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebbieC, Thank you for the wonderful review! We're so glad to hear that you like the vibrant colors and amazing clarity of your Sony X90L. Thanks for choosing Sony! -Sam
Pleaser with our SONY 65"
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were very pleased with the shopping experience for a 65" flat screen TV for our newly repurposed living room. BestBuy even honored their low price guarantee when we returned with our original receipts when the price dropped for Black Friday specials.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnK, Thank you for the excellent review! We're glad you like the amazing picture and sound quality, and ease of setup of your new Sony X90L. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! -Craig
Helpful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ed was very helpful he guided me in the right direction. Told me that other brands are going downhill and that I should invest with Sony. I told him my budget and he was able to offer me a great deal with a discounted sound bar as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Natalie,
You made the right choice! We're glad that you are enjoying this amazing TV. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Picture quality
Sony 65”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size, Great Picture and price with partial payment on gift card.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoraS,
You made the right choice! We're glad that you like size and picture quality of the TV. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Picture quality
Better remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a great picture. The remote, however, is not very user-friendly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bamboocuttingboard, Thank you for the feedback on your experience with your new Sony X90L. We're very happy to hear you like the great picture quality of this TV. At Sony, we are always looking to improve our product quality and features. We have noted your input about the remote control and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam
Highly recommended..
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely good quality smart TV you pay for the good price and performance.. satisfied with my sony Purchased..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisC, awesome! We're glad you like our product! Thanks for choosing Sony! ~Earl
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV! It's bright and shows very well. Sony products are awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DawnK, thank you for the five-stars! We're pleased to hear you love the X90L bright picture. Thank you for choosing Sony! Best regards, -Jenn
- Pros mentioned:Price
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new tv great viewing and price, love that I can stream all my apps directly
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, WanitaW! We're glad you are happy with your TV. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Picture quality
Clear bright picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear bright picture. Sometimes loses internet connection even though I have high speed fiber
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TechHead, We are happy that you like the picture quality of your Sony BRAVIA 4K smart Google TV. Sorry about the internet connection issue. If your BRAVIA Wi-Fi signal drops or intermittently disconnects from the internet, we can follow the troubleshooting steps here to isolate and hopefully resolve this issue: https://www.sony.com/electronics/support/articles/00184183. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at [email protected]. Thank you for choosing Sony! Vincent
- Pros mentioned:Picture quality
Nice picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture, 4k is great when streaming. Have not been able to pair to my iPad yet and that’s a bummer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElaineC,
Thanks for commenting. We are pleased to hear your satisfaction with the amazing picture quality of your XR65X90L. We are sorry if you are having an issue connecting your iPad to the TV. To resolve this problem, let's attempt to isolate and address it by following the troubleshooting steps on this article:
https://www.sony.com/electronics/support/articles/00240540
I hope this helps.
With Sony X90L, you'll see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay.
Should you need more information/technical assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Glitches
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv glitches on us and it really makes me nervous. Not sure what the issue is but for the price I really think that is not acceptable
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CraigW, We're sorry to hear that you are experiencing issues with your TV. This is definitely not what we wanted you to experience. We'd like to verify some details so we can assist you better. Can you describe to us the issue with your TV? Does it happen when you on the TV's home screen? Does it also happen when watching from your input devices? Does it do the same when watching from streaming apps like Netflix, YouTube?
If you're experiencing the issue while the TV is on the home screen, make sure that the power cord is plugged in properly. Consider other outlets if possible. If it happens when watching from your input devices, make sure that the cables are connected properly.
In the mean time, kindly perform power reset on your TV. This can help refresh your TV's system, If the issue still occur, please perform factory reset on your TV. Please note that resetting your TV will default back to factory settings. Lastly, make sure that your TV has the latest firmware update. Hope this helps. Thanks and regards, -Craig
Much to choose from
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television and soundbar both are very nice and work well. I feel that the television that we came in to buy was disparaged by the salesperson without us really having the opportunity to check it out, and we were upsold to the set that we purchased. We are happy with our purchase, yet I feel that disparaging a brand is not good sales practice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS, thanks for choosing and purchasing our product. We appreciate your feedback regarding your purchase. We hope you enjoy your new TV! Thanks again for choosing Sony. ~Earl
Worth it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was definitely a surprise. The family enjoys watching movies together.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarbaraF,
That's great to hear! The X90L is designed to deliver top-notch picture quality. Nothing beats enjoying movies together with the family. Hope you all have many amazing movie nights ahead!
Thanks for choosing Sony.
-Aldair
I love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my tv so much, probably the best purchase I’ve Made this year. Only complaint I have would be the sound quality, not as good but the rest of the features definitely make up for it! Nothing a good surround sound couldn’t fix.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArionnaL, Choosing this TV will definitely be worth it! Thank you for choosing and purchasing Sony X90L Full Array LED TV. We are happy to hear your purchase went well and you appreciate the overall performance of this TV. Your feedback regarding the sound quality is extremely important to us and is very much appreciated. As a suggestion, you can configure various settings related to the TV’s sound such as sound quality and sound mode. Select the appropriate sound setting for your Google TV which best suits you. Thank you for sharing your awesome feedback and for choosing Sony! -Jess
Sony 65"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased as a gift to son and family. They really are enjoying this purchase. This was not the original TV that we were going to buy, but after speaking with the employee, this was the best purchase for them within our budget.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrandmaRose, You've made an excellent choice! We're delighted to know that you are enjoying the excellent picture quality and you appreciate the smart Google TV features of the TV. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the X90L. Our amazing 4K Full Array LED TV powered by Cognitive Processor XR™ delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thank you so much for your purchase and for choosing Sony! -Jess
Syfy Hinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Clear viewing screen. When hooked up to my new DENON Receiver the surround sound is wonderful. The entire family is enjoying every minute of the time spent watching our new Soney 65-inch TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesJ, we're glad you are enjoying our product! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl
Comments!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love buying with Best Buy ! The product was good and no problem at all with the shipment or the profit at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulioM,
Thank you for your feedback! We're glad to hear you had a seamless shopping experience and that your BRAVIA XR X90L met your expectations. Enjoy your new TV, and thank you for choosing Sony! -Maria
- Pros mentioned:Picture quality
Dissapointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv 2 months ago based on the reviews. Picture, color, and brightness were great. On the 60th day, tv died, no power. Troubleshooted and called the service center for repair in Houston. Spent $1000 and am looking at another $740 in repairs. Very disappointed...
No, I would not recommend this to a friend Bravia XR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing clarity: perfect for our needs. My husband watches a lot of NFL on it and it feels like we're at the game.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaC, It sounds like you and your husband are having an awesome viewing experience! The clarity and detail of your Sony BRAVIA XR X90L TV really make a difference, especially for sports like NFL where every moment counts. It must feel like you're right in the action! Thank you for choosing Sony! Enjoy the game-day experience! -Maria
It's okay but I wish I'd gave gotten an OLED tv.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's much to appreciate about this tv but setting it up was not easy and I'm still having trouble getting the sound and character's mouths to be in sync and the color isn't as vibrant as it was in the store. Trying to fix these two things oaths tv has proven difficult.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KateP,
Thank you for your time writing this review. While we are glad you like your X90L TV, we're sorry to hear your difficulties in setting up and some issues that you are experiencing with the unit. Allow us to help and turn this to a better experience.
If the audio and video on your TV are out of sync or there's an audio delay, please try some solutions below:
Make sure that the TV has the latest system software (firmware) installed.
If watching a TV program, try changing the channel to see if the problem occurs on other channels; if it only occurs on one channel, then the issue is with the broadcast.
Make sure all cables are securely connected to the TV and the source device.
Try playing a different video source to determine if the issue occurs with other connected devices.
Set the Game Mode to Off when watching TV or playing a DVD or BD.
Set the Game Mode to On when playing a video game.
Perform a power reset on the TV.
If there is a home theater system and a digital optical cable is used in the connection, manually change the Audio/Video Sync or Audio Delay setting on the home theater system (if available).
For reference: https://www.sony.com/electronics/support/articles/00026069?utm_source=glean
The X90L TV has picture settings which allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. Please refer to this link on how to adjust the picture settings on your TV and enhance your viewing experience:
https://www.sony.com/electronics/support/articles/00190409?utm_source=glean
May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
