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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 4571 reviews

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Rating by feature

  • Picture Quality

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 3.8 out of 5 stars

  • Brightness

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are satisfied with the picture quality, easy setup, price, color, and 4K features of the 65" Class - LED - X900E Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the excellent picture, beautiful colors, and clear images. Customers also find the TV to be a great value for the price. However, some customers have expressed concerns about the remote control experience, speakers, operating system, expensiveness, and durability of the TV.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 4,571 reviews
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Beautiful Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this TV the colors are so sharp and vibrant!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony vs Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my tv over Black Friday. Was considering this one or the Samsung MU8000. Even though I am Samsung Everything guy, decided to go with this Sony tv because it was almost half off its regular price, despite it still being more than the MU8000 after its own discount. I'm okay with the tv. The sound really sucks! Picture quality is okay depending on what the source is. Some channels are set up for for full 4k hd and picture looks really good, simply awesome. But most channels are not broadcasting at 4k hd and you're like, "why the heck did i buy this tv" because at the 65" size things can look quite blotchy and not as sharp as my 40" tv. But when you get the 4k ready stations or pop in a movie, the pictures are simply amazing. Best I've seen on any tv. Viewing angle on this tv is limited. You don't have to move far off center to start seeing a lot of washed out grey in colors. Ultimately, I bought this at a discount and think I got a pretty decent tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV, excellent picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best TV we have ever owned. We love it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture and sound. So easy to put together

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great pic quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. It has an awesome picture and sound

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Go for the company who stands behind their product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Sony TV. The first was a 27" CRT that I bought in 1995. The second was an XBR-50 that I bought in 2005. That was a big upgrade in size and clarity. A little while after the warranty had expired the TV started to exhibit a green shift. I called Sony and they said that it was a known issue and that they would take care of it, no charge, even though it was out of warranty. I was pleasantly surprised. So when it came to to jump to 4K, I did my due diligence on LG, Samsung, Vizio. I thought the Samsungs looked great in the store and had great features, but read way too many negative reviews on their customer service. That was a deal-breaker for me. I was leaning toward the LG until I saw the clarity of the Sony's picture head to head with it. The motion accuracy seems better to my eye. After a few months of research and in-person comparisons, I went with the Sony. I've had it two weeks now and it is everything I had hoped for. The textures jump off the screen at you and the details are amazing. Setup was not an issue. I laugh at people who buy things and give them a five star review before they even get them out of the box, so I'm giving this four stars because I have not owned it long enough for any issues to present themselves.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Extraordinarily bright and clear picture!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clarity of the picture is superb. The wide range of colors are amazing and this TV is simple to set up and operate. I love how easy it is to switch between live TV and the internet.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Sony. Great picture and added features.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great 4k tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv has an amazing picture best TV i have bought yet

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Great overall picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, great size, deep blacks, extrememly clear HD, Number of hdmi ports work well. Connects very well (automatically) with other Sony products, DirecTV, and video games. The price is very good for this model and features. The only downside is that the sound is poor. You must use a sound bar, or it takes away from the overall TV experience.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    It looks good for the location we chose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture and everyone who has seen it likes it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with this smart tv. Very clear. P

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Family7, We are glad that you are happy with your purchase. Thank you for sharing this feedback. Thank you. Regards, -Jay sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is easy to set up and use. But most importantly it has amwesome picture quality. After watching a movie on it with my neighbor she was so impressed with the picture she went to Best Buy to buy one also.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    great customer service & love the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great customer service & love the TV. great picture

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good size of tv range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with the picture hd tv ever since i had it

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great T.V.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After alot of researching for a tv with a great picture at an affordable price, i purchased this Sony tv. The picture is outstanding and was very easy to set up. This tv meets and exceeds my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for all we need, great sound and picture.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great 4K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful ColorSync, brilliant blacks, easy set up

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    AWESOME, AMAZING, BUY THIS TV!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture quality. Extremely sharp! Easy to set up, surprisingly light, can't believe I didn't buy SONY first. Would recommend this TV to anyone looking to buy one. Nothing negative to say about it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great tv, great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase. Definitely lives up to all the reviews. Great picture. Install went smoothly. I would recommend this product!

    I would recommend this to a friend
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