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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 954 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, Dolby Atmos, easy setup, and bass of the 7.1.2-Channel Soundbar with Wireless Subwoofer and Dolby Atmos. Some customers find the soundbar to be a bit pricey and wish it had rear speakers for greater sound effects. Others have concerns about the connectivity and size of the soundbar, as well as the volume at lower settings.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 954 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, crazy the difference between the tv speakers and this

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Beerz,

      Awesome! We're glad adding this soundbar was worth it. This soundbar was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 3 out of 5 stars

    Hard to tell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hasn't been hooked up correctly yet! Geek squad ability varies tremendously!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound and features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Works out of the box 2. Great connectivity and feature 3. Very good, but not awesome sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Movie Theatre Quality!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Will shake the room when watching an action film.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayNy,

      Great! We're glad that the soundbar has taken your entertainment experience to the next level. The HTST5000 was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Excellent sound and ease of use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy and the sound is great! Sony is always good with me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ccwyland,

      That's awesome! We're really happy to hear you like the outstanding sound quality and how easy this soundbar to setup. This soundbar was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content.

      Thank you so much for purchasing our HTST5000 Soundbar with Dolby Atmos and DTS:X compatibility and for trusting Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Such a great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound bar. Super easy to use and just sounds fantastic! Such a great purchase..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    POWERFUL COMPACT PACKAGE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice powerful presence in a compact package. I have had full surround theater packages, but this gets close. Especially, in the smaller area that I am in. It took a few evening of tweaking the parameters on the speaker distances, especially the ceiling height settings. I have vaulted ceilings and the unit sets parallel to the rise in the ceiling. Once dialed in, it delivers an awesome effect and sound.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound bar but need to fix no-sound issues

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Monster sound bar!! Powerful bass It could have been 5 stars but I keep having no-sound issues every once in a while. Sony has admitted, this sound bar has issues with softaware/firmware. Need to switch eARC configuration to fix.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tonos16,

      Thanks for the feedback. We are glad you like the bass of the soundbar. To isolate the issue, you may try power reset the soundbar then unplug the HDMI cable from the TV and soundbar and put it back in. Please be assured we take this feedback very seriously and continuously strive to improve our products.

      Regards,
      David Sony_US

  • Pros mentioned:
    Dolby atmos, Easy setup
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Sounding, Feature Rich, Easy Setup

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony SONY HT-ST5000 7.1.2 DOLBY ATMOS SOUNDBAR WITH WI-FI/BLUETOOTH Summary: You’re going to be surprised. I was. You should know that I’m a bit skeptical of anything that isn’t a full blown, multi-box, dedicated theater system. We’ll get into my reference systems and why I’m changing my mind about Soundbars in a minute. Before we get into details, you should know that this SONY HT-ST5000 Soundbar is the real deal and sets a high . . . well . . . bar . . . for competing Soundbars. It has a wonderful, natural and honest sound, is capable of thunderous bass when called for, and creates a dense layered sound field. And, it accomplished this with minimal footprint in your room. Wives and their decorators will love it (well, they’ll be more willing to make this compromise). This is an easy Soundbar to recommend. It’s a permanent upgrade to my master suite TV/sound setup. Let’s get right to the sound quality. For my reference system, I have a theater room (projector/screen), with an array of big, wired speakers all around with oodles of power, all from various credible, well known companies. The front towers cost more than this SONY. I even have another music oriented sound system in my living room with even higher cred speakers. In my home, the SONY’s got some serious competition. For this setup, I’m using this SONY HT-ST5000 Soundbar to replace an older Sony sound system in my bedroom. Talk about overkill. This Sony HT-ST5000 could easily sit in either of my two other rooms and fool many listeners. It’s really good. Soundbars can . . . I said can . . . represent a compromise. Sometimes voices become shrill or maybe muffled, bass notes thumping out one note, and the sound quickly tiring at higher levels. The SONY has NONE of those issues; SONY makes no dumb choices in this Soundbar. Everything sounds natural. Higher volumes aren’t tiring. The bass is realistic. Voices are clear. (And a VOICE CONTROL moves dialog out in front of sound effects —two level settings — if hearing problems are an issue for you). (Main speaker volume and subwoofer volume are separate for maximum control.) I’m not sure how SONY did it. The complex array of speakers and heavy, sophisticated bass driver certainly help. There is a palpable dynamic range to the speaker and a broad window of sound, extending beyond and above the speakers. This Soundbar puts a smile on your face. I started out with my current audition movie, “Edge of Tomorrow”, the Tom Cruise Sci-Fi flick, with some of the lowest bass notes to ever begin a movie, along with dense dialog fighting against background noises of war, and a rich surround sound field. The Sony nails it almost perfectly. The only complaint is the accurate localization of surround information. The sound is biased towards the front. This is really a design that improves as you sit close to the middle of a room, or even nearer the Soundbar. (Arrangements of TV/sound on the front wall, as expected, but with seating against a back wall is a bad idea for surround, anyway.) The sound mix and feeling of immersion is there, but accurately finding front to back or top to bottom detailed sound effects varies in difficulty somewhat. There should be more rear detail, which is apparent with speakers behind me in my other setups. I can easily forgive this; everything else is so well done, you are drawn into the mix and enjoy the movie. And you don’t have to have all those extra speakers . . . wired. The SONY speakers aimed at the ceiling accomplish an effect I always try for, providing more height, depth and size to the sound. Works nicely, even if localization is hit and miss. Another movie, “Mad Max: Fury Road” has an Dolby Atmos: TrueHD 7.1 surround soundtrack, and the sound energy aimed at the ceiling contributes a nice amount of added fill. I also tried music from the Bluetooth connection from my phone. Lot’s of high quality sound, and I could quickly choose and compare a variety of SONY’s sound effects, or turn them off. You can send Bluetooth to the SONY and/or it can send Bluetooth to WIRELESS headphones. FEATURES: This HT-ST5000 sound bar has got it all, using the most advanced technology whenever practical. Bluetooth, for example, sounds great. My USB memory stick of music was readily accepted and sounded great. There is an LED screen visible under the grill keeping you advised of status and connections. An onscreen display is inserted into the TV signal for several seconds with volume, input, and channel info. There is a synch adjustment to ensure voices match the video. You can send Bluetooth to the SONY and/or it can send Bluetooth to BT headphones. There is a lot going on here, and my overview is not comprehensive. SETUP: Wicked easy. But, this is a heavy Soundbar and an even heavier subwoofer. The main unit fits under almost the entire width of my 58” TV, but wall mounting will require some planning. I was concerned about access to connections, but they’re thoughtfully placed. (A mirror helps.) The USB port is at the end plate, making a connection really convenient. A few HDMI wires and my Blu-Ray, Satellite, and TV were all quickly connected and playing. There were a total of three HDCP 2.2-compatible inputs that support 4K and HDR passthrough. My Sony BDP6500 has built-in streaming so I’d still have room for a game box. My Harmony Universal remote already had the codes and mimicked the important SONY remote controls. There are a few calibration settings (distance and tone for levels) but it’s not elaborate. There are built-in music apps for some services. FINAL COMMENTS: It’s a bit pricey, but so isn’t my typical recommendation, the full blown multi-channel, multi-box sound system. And this sounds better than many systems, with NO wires stretched around the room. The Subwoofer is wireless (power cord only) and the single wire to the TV (plus power cord) is not going freak out the decorator in the family. (The speaker cover grill is missing in many advertising pictures, but it’s in the box!) There are no significant sacrifices to the sound. No, in fact . . it’s shockingly good.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Fantastic sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic sound system and easy to hook up. A must for your 4K tv.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect and use. Sounds really good. Chose this over Bose and am very happy.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Not the sound I was expecting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bar does its function, but it was not as loud, like in the store. I have the volume at max (50) and I’m having trouble hearing the movie over noise from my kids bedroom.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice but no

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the sound if from the front the surround is no where close to sepeates

    No, I would not recommend this to a friend
  • Cons mentioned:
    Pricey

    Rated 5 out of 5 stars

    Fantastic sound and great looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound and great looking. Much better than mu old sound bar. A little expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this soundbar!! It have amazing sound. The installation and use are very user friendly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Top shelf TV + Top shelf sound bar + Mount = Dud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar sounds great for what it is, but mountin it to the bottom of your tv is problematic. Weight and size go beyond the limitations of what is offered in store and out. Best buy's "Rocket fish" was used to mount mine to a Sony A8AH tv. Doesn't fit flush to bottom and sags on one side. Unsightly and fastners on the back side are marginal at best. I purchased Best buy's top shelf Sanus brand swivel mount for this set up. I consulted their customer service for possible solutions, none offered. How two expensive singular brand compatible components got from inception to customer with no corrections rivals lottery odds.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mountaproblem,

      We're glad that you like the sound quality of the soundbar. It's unfortunate that you didn't have the best experience when mounting the unit. Your feedback is greatly appreciated. It is recommended to have the installation done by a Sony dealer or licensed contractor and pay special attention to safety during the installation. Steps are also available on the manual of the unit (refer to pages 24-26):
      https://www.sony.com/electronics/support/res/manuals/4687/bc8f6dee4fbbe142db7bc707e9028061/46878381M.pdf

      In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Soundbar Model Number:
      Additional Information regarding your experience with the HTST5000.

      Sincerely,

      -Ralph
      Sony Social Support Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Sound Bar

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and looks good accompanying my SONY 4K HDR TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Railoffroader2,

      We're glad that the soundbar is a perfect combination for your Sony TV. The HTST5000 was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best sound ive ever heard for soundbar..a bit pricey but to me it was worth it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Too high of a price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally, I really was impressed by this sound bar. However, I returned it because it was not giving me the Atmos effect as I wanted. Didn't feel fully immersive and I could've gotten a better sound system for the price I paid. Was it quality? Yes, but worth it for Atmos...? No.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    Great Home Theater Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a custom home theater to this soundbar and I'm not disappointed. Love Dolby Atmos

    I would recommend this to a friend