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Customer Ratings & Reviews

Your price for this item is $299.99
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The comparable value price is $1,499.98

Customer reviews

Rating 4.3 out of 5 stars with 954 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, Dolby Atmos, easy setup, and bass of the 7.1.2-Channel Soundbar with Wireless Subwoofer and Dolby Atmos. Some customers find the soundbar to be a bit pricey and wish it had rear speakers for greater sound effects. Others have concerns about the connectivity and size of the soundbar, as well as the volume at lower settings.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 954 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Go buy it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great sound bar and have no complaints!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi greggles,

      Good to know that you're enjoying the sound quality of the soundbar. This soundbar was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content. Thank you for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Premium home theater

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. Produces deep, beautiful sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KTucker,

      Great! Good to know that you like the sound quality of the soundbar. This soundbar was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content. Thank you for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Just great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sounds. Paired with my 4yo Sony TV. Works like a charm.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bass sounds great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We now have great sound to go with our great picture (Sony TV)!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great soundbar.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great! Whenever we at home, we listening to it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Olayemi1,

      Awesome! It's nice to hear you're enjoying the outstanding sound quality of your ST5000 Soundbar with Dolby Atmos and DTS:X compatibility. This soundbar was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content. Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds fantastic, still playing with some of the setting tho

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Soundbar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was shown various Soundbars At Bestbuy. They ran demos of a few models and when they demonstrated this soundbar, I was impressed!. I purchased it on the spot. Now that it’s hooked up at my place, wow! Pure theater sound quality!! Thanks Bestbuy!! FYI if you have an apartment with hardwood floors, You will need an acoustic Isolation pad for your sub woofer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works great from day one

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love sound for the music videos very easy to operate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lumberjack69,

      Thank you so much for the 5 Star review! We're happy to hear you love the excellent sound quality and features of your ST5000 Soundbar with Dolby Atmos and DTS:X compatibility. This soundbar was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content.

      Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best sound system, I would buy it again. Sony did a good job

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Produces loud sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: - very loud Cons: - No matter how much I tried adjusting it in 10 millisecond increments, I couldn't match the voices with the movement of the lips. Could not sync even with the firmware update. Annoying. - Don't really get the surround sound it says it can produce. Returned the unit and reconnected my old Onkyo receiver with hard wired speakers to get the effect I wanted. Too expensive for what I wanted out of it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, the sound quality is great and it have built in chromecast

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very nice speaker set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works great. Clear sound. Easy to install.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mcguirexx, We are happy you are enjoying your ST5000 Soundbar with Dolby Atmos and DTS:X compatibility. This soundbar was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great just don’t buy from Best Buy nice sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jazzy7272,

      Thank you so much for this awesome feedback! We're happy to hear you're satisfied with the great sound quality of your ST5000 Soundbar with Dolby Atmos and DTS:X compatibility. This soundbar was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content.

      Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The beast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing packs monster sound in a little package! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product. Genuine surround sound effect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gymp,

      We are happy you are enjoying your ST5000 Soundbar with Dolby Atmos and DTS:X compatibility. This soundbar was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content.

      Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound and bass.... I would recommend this sound bar to everyone!!!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent, but not worth the price tag even on sale.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a Sony and it’s their top end soundbar, should be great right? Well i was unimpressed. I’ll be fair and say i am not an audio nut but i do know that soundbars are not going to replicate a true 5.1/7.1 traditional system. However, i still expected Sony’s $1500 soundbar to provide great sound. It did not do this for us. It might have been our lack of fine tuning the settings, but despite my tinkering, i couldn’t get it to sound good in any setting. We had this connected via ultra high speed HDMI (48gbps) thru eARC but it still lacked results. For this price point, i would look elsewhere.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tgoz86,

      We regret to hear that it hasn't lived up to your expectations. Make sure to install the latest software version of the soundbar for optimum performance:
      https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-st5000/downloads/00016979

      Adjusting the Sound Field may also help tailor-fit the sound quality to your needs. You may refer to pages 30-31 of this link:
      https://www.sony.com/electronics/support/res/manuals/4687/bc8f6dee4fbbe142db7bc707e9028061/46878381M.pdf

      Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    OMG! What a system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like a good sound bar and had a Boston Acustic before and it was really nice. And there was no nice ones for any price. This thing lit up the store and its huge. I was super pricey but OMG "WE LIVE IT!!!". WOW what an awesome sound bar. If you have the money don't go cheap. Nine speakers in the bar itself and its heavier than the TV. But the sound is so movie theater awesomeness.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked this up to my Samsung 75" Q series and it is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound , easy to use and install..............

    I would recommend this to a friend