Customer Ratings & Reviews
- Model:
- HTST5000
- SKU:
- 5818700
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the sound quality, Dolby Atmos, easy setup, and bass of the 7.1.2-Channel Soundbar with Wireless Subwoofer and Dolby Atmos. Some customers find the soundbar to be a bit pricey and wish it had rear speakers for greater sound effects. Others have concerns about the connectivity and size of the soundbar, as well as the volume at lower settings.
This summary was generated by AI based on customer reviews.
Movie time with the best sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not say enough about not only how pleased I am about the system itself, but the customer service during this crazy time was impeccable!! I LOVE my Best Buy!!! Thanks to everyone who helped with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy1, we are happy you are enjoying your ST5000 Soundbar with Dolby Atmos and DTS:X compatibility. This soundbar was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content. Erin
Great system. Easy set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great System. It has lots of volume and is very easy to operate. Terrific base, really rattles the room. Easy to connect to other devices via Bluetooth. to me worth the money. In this case I really got what I paid for.
I would recommend this to a friendGreat buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. I like the way it looks. Low profile. It has a metal grill. You can see the display through the grill. At this moment I can see that it is on HDMI 1. You get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edwin,
Great! We're glad that your investment is worth it. The HTST5000 was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content. Thanks for choosing Sony!
-Ralph
Good Sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re interested in good quality sounds from your TV and have a room where you can’t run speaker wire this is solution for you. Atmos capable, easy set up to match your room, multiple settings for the type of broadcast.
I would recommend this to a friendExcellent sound for a limited time and use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker went out. Excellent audio quality but the tweeters won't handle it for long. Too pricey for the product
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Davidb910,
We're glad that you like the sound quality of the soundbar. It's unfortunate that the speaker is no longer working. Make sure to follow the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-st5000/articles/00223961
The unit comes with a 1-year manufacturer's limited warranty. If still not resolved, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Additional Information regarding your experience with the HTST5000.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this sound bar along with the sub woofer. The combination makes college football games as if your are there in person. I wish this sound bar came with rear speakers. Still, this is a dynamic sound machine.
I would recommend this to a friendGood atmos speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally got the Samsung sound bar for atmos and I the wireless speakers did not work so I picked this one up and it has been a much better experience.
I would recommend this to a friendChange to a larger TV and different sounder
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is fair but everyday speech is picked up and can change what you are watching without touching remote.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cass,
We're glad that you like the sound quality of the soundbar. The volume level may vary depending on your source. If the volume level raises or lowers by itself, you can refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-st5000/articles/00026049
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Additional Information regarding your experience with the HTST5000.
Sincerely,
-Ralph
Sony Social Support
Great sound quality and adjustments
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had an older surround sound system that I replaced with this sound bar. It is a great solution with a smaller footprint than what I had. The Atmos technology provides the impression that you have rear speakers as well.
I would recommend this to a friendSo far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looked at several sound bars, the cheaper ones just didn't sound that good to us so we opted for this one. It has different adjustments on it so you can get the sound you want, not be stuck with one thing. Happy with it at this point.
I would recommend this to a friendGood sound system, but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar packs a punch with the bass subwoofer. Sound is good, but it as great as I expected. Surround sound is disappointing.
I would recommend this to a friend- Pros mentioned:Dolby atmos, Sound qualityCons mentioned:Connectivity
Fantastic speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this for 4 years and it has been wonderful. The only thing that I didn’t like about it was that you couldn’t connect the two speakers in the back. Each sound field that’s dedicated to the different sound modes is amazing. Love using it to play music and also to connect my record player to it. Overall it has done well for me throughout the years with very little signs of wear and tear. Would recommend if it was still available.
I would recommend this to a friend Sony soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and amazing sound. Sony is always a head of the game on quality
I would recommend this to a friendGood soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, very satisfied. Sound did not work after 3 days but all that was required was a power off reboot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rj460,
We appreciate your review of the Sony HTST5000 soundbar. We're glad that you were able to resolve the sound issue. Make sure to install the latest software version of the soundbar for optimum performance:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-st5000/downloads/00016979
You may also find this link helpful:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-st5000/articles/00223961?cpint=spt-banner_00226990_soundbar_ts_i
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Additional Information regarding your experience with the HTST5000.
Sincerely,
-Ralph
Sony Social Support
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing sound bar. The bass is incredible. A lot more than my old 5.1 surround sound receiver system that I have set up in my home theater. I'm using this soundbar in the bedroom TV and it sounds really amazing.
I would recommend this to a friendUnbelievable Sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Magnolia setup my Home Theater in my living room and master bedroom. I could not be happier with all of their ideas, selections and finished work. Do yourself a favor and go get a consultation. Professionals through and through!
I would recommend this to a friendGreat sound bar
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar. As with any audio system, It has to be connected with the right cables (like Audioquest) and configured correctly for it to work to full potential. Once you do that, it’s incredible!
I would recommend this to a friendWhy stop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and has good sound but the sound would stop every day. Frustrating. Exchanged for Sonos Arc.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Boogienights,
We're glad that you like the sound quality and design of the soundbar. It's unfortunate that you had to return the soundbar because of sound issues. It is recommended to install the latest software version of the soundbar for optimum performance. Resetting the system might have resolved the issue and changed your experience. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
Great Atmos Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great with Atmos. Overall set up was easy. After software update I could see eArc. Wireless woofer and speaker syncs good. Overall nice design and quality sound for a soundbar
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohanRaj,
We are happy you're having a great time using our ST5000 Soundbar with Dolby Atmos and DTS:X compatibility and you're satisfied with its good sound quality. This soundbar was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content.
Thank you so much for choosing Sony!
- Romeo
Good soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good soundbar. 3d sound is not there though. It won't replace separate speakers and a receiver setup.
I would recommend this to a friend