Customer Ratings & Reviews
- Model:
- HTST5000
- SKU:
- 5818700
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the sound quality, Dolby Atmos, easy setup, and bass of the 7.1.2-Channel Soundbar with Wireless Subwoofer and Dolby Atmos. Some customers find the soundbar to be a bit pricey and wish it had rear speakers for greater sound effects. Others have concerns about the connectivity and size of the soundbar, as well as the volume at lower settings.
This summary was generated by AI based on customer reviews.
Great for low ceiling living rooms.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not working the way I expected. I have a 30ft Ceiling and cannot feel the theater effect like I expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stevo,
Thank you for reaching out to your concern. We want to make sure you have the right settings to achieve the great sound quality of your ST5000 Soundbar with Dolby Atmos and DTS:X compatibility. Please adjust the gain in the setup menu according to your preference. In the home menu go to setup>Speaker Settings>Level and you can set the level for your front speakers, Height speakers, and subwoofer. You may also want to set the distance to ensure the best quality.
If this does not help, please email us at [email protected] with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Cons mentioned:Connectivity
Need geek squad assistance.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to accurately determine if initial connectivity was properly set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junjun,
Thank you for reaching out to your concern. Have you already contacted the geek squad for service? We would really like to know more about what connectivity are you referring to. We have some troubleshooting that might help in isolating the problem. You can view a series of videos above that may assist you in setting up the soundbar. However, if you need additional assistance, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Value not there
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this. It seemed so elegant, no more speaker wires, replicate that surround sound, in a great looking sound bar. I was disappointed. I have a 5.1 setup (speakers, not a soundbar), and its better than the sound bar. I realize its not a fair comparison, but I could not justify spending that much on something that sounds worse than my current setup. To be fair, it sounds good. Not the best, but certainly not the worst. The highs are a bit bright, I feel like I can hear the tweeter vibrating, but that is just me. The mids and lows are very nice, the sub synced perfectly. The default options are weird, and they should not be setup like that initially. Enhanced HDMI is not set by default (along with a handful of other settings, of which I can't remember now, my apologies). If you do not have something other than TV speakers, want a premium soundbar with the latest audio, don't want to waste time setting up a proper surround sound system, something that looks great, AND you have $1400+ to spend, then consider this. Otherwise, build up your own 5.1/7.1/9.1 system and you won't be disappointed (or pick up a cheaper sound bar).
No, I would not recommend this to a friendReal Dolby feel!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker system very closely mimics any surround set up that you might want to install. I have young kids and can’t have speakers all over the place so this system was a great alternative
I would recommend this to a friendJust not loud enough hooked to my 77 inch OLED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected to sound like it did in the store. Maybe it was hooked to something that drives more power than just the tv. I’m going Denon Receiver with front and rear speakers and a subwoofer that you can actually feel the air from the thump and bass sound. Great sound bar for low level listeners.
I would recommend this to a friendEngulfing sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound bar. The voices are clear and the effects are engulfing. Make sure your subwoofer is on solid ground, it shook itself off of our shelf.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pgjmbi, That's excellent! It's really nice to know you're satisfied with your purchase! We are happy you are enjoying your ST5000 Soundbar with Dolby Atmos and DTS:X compatibility. This soundbar was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content. Thank you so much for the amazing review! -Jess
- Pros mentioned:Easy setup
Easy Set-up but not enough boom.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this sounbar after 6 days. Very easy set up, but it just doesn't pack a punch. Great clarity, probably one of the best I've heard. Max volume is at 31-32, and depending on what you are watching in order feel immersed you will have the volume at almost max. For the price, I'm disappointed with the performance.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sounbarguru,
We regret that the soundbar had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.
Regards,
Erin
Nice Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We enjoy the sound, but find it difficult to combine it with other sound devices using bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HinduHoudini,
We're glad that you like the sound quality of the soundbar. It's unfortunate that connecting Bluetooth devices is not what you've expected. Since the soundbar is designed to support Bluetooth input and output, you'll need to select a specific Bluetooth function of the soundbar. Please refer to pages 35-39 of this link for more information:
https://www.sony.com/electronics/support/res/manuals/4687/bc8f6dee4fbbe142db7bc707e9028061/46878381M.pdf
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
- Cons mentioned:Volume
Listen to other manufacturers!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not equal in price verse sound quality. Sounds good loud but loses a lot at lower volume.
No, I would not recommend this to a friend A very deep rich sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.$1500 is a little steep. But Sony is top-of-the-line product in my opinion
I would recommend this to a friendEasy setup. Underwhelming sound at first.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is underwhelming at first. After some slight calibration the sound was much improved. Solid product over all.
I would recommend this to a friendGreat sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound bar and woofer for my 65” Sony tv. No bulky speakers everywhere. Looks cool. Sounds even better. Watched Star Wars on it and sounded incredible. Game of thrones sounded awesome.
I would recommend this to a friendGood Alternative
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sharp sound, excellent as an alternative to traditional setup where wall space isn't available.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LBuy3r,
Great! We're glad that this soundbar is perfect for your setup. This soundbar was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content. Your feedback about support for surround speakers is greatly appreciated. Thanks for choosing Sony.
~Ralph
Sony did it again sound is amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is great and pairs nicely with the 65 oled. The sound is great bass is high Atmos effect works nicely. Music via bluetooth and app are great. Pick this up if your in the market for a great sound bar.
I would recommend this to a friendDecent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent sound bar. Simple to setup. Sonos is better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cray,
Thanks for commenting! We are happy you are enjoying your ST5000 Soundbar with Dolby Atmos and DTS:X compatibility. We will surely take note of your feedback as we always strive to make this a better experience. This soundbar was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content.
Thank you so much for the 4-star review and for choosing Sony!
- Romeo
Great quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised how great of quality this sound bar was considering I had a theater system and was used to over the top sound. This Sony soundbar has been great so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joealex,
That's awesome! We're happy to hear you're satisfied with the performance of your ST5000 Soundbar with Dolby Atmos and DTS:X compatibility. This soundbar was designed to deliver an immersive, cinematic audio experience at home with three-dimensional surround sound. And, the 7.1.2 speaker channels completely envelop you in sound, even from above. 800W of power and 2 levels of vocal enhancement will ensure you don’t miss a moment of your content.
Thank you so much for commending Sony!
- Romeo
Excellent Sound Bar!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny I paid for this unit. The main unit has pronounced highs and you can definitely feel the sub. Worth it to get this over other similarly-priced sound bars.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mislead in store due to there were more speakers added that we were not told about. Made it sound like you were in a theater. You will not get that at home. Still great product.
I would recommend this to a friend- Pros mentioned:Sound quality
Good - not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound at system; but not as good as the Sonos system which replaced it.
No, I would not recommend this to a friend shipped fast easy to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound very easy to set up and easy to use great match for our sony tv. and shipping was fast.
I would recommend this to a friend