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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 416 reviews

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93%
would recommend
to a friend

Customers are saying

Customers consistently note the excellent sound quality and ease of use of the 7.2-Ch. Network-Ready 4K Ultra HD and 3D Pass-Through A/V Home Theater Receiver. Many appreciate the Bluetooth connectivity and the receiver's powerful performance, along with its straightforward setup process. Positive feedback also highlights the receiver's features and its value for the price. A few users mentioned challenges with the Zone 2 functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 416 reviews
  • Rated 4 out of 5 stars

    Great overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this for Over 3 years now with no issues other than been too lazy to upgrade my speakers for it so if anyone has any suggestions of compatible speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very effective. Works perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost flawless. It also includes different sound effects for different types of audio, such as classical music, film music, and sports, providing a theater-like quality sound system to your home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good stereo receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The receiver is great but the Owners Manual leaves a bit to be desired as it doesn't cover all of the options that the receiver offers - leaves you guessing on how to set up some features

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi anderb333, We appreciate bringing this to our attention. We value your feedback and we will surely take note of this for the betterment of our products. ~Ralph sony_US

  • Rated 5 out of 5 stars

    great product, but expensive... that's sony for ya

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    however, since I got this on clearance and as an open box (double discount), i am very happy with it despite the price. Lots of connections and lots of options, and looks high end.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of capabilities with this receiver especially with 3 zones that can be individually controlled. However, along with this goes a great deal of complexity that is very confusing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Auto updates a deal breaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome receiver. Interconnected with my Sony TV and Sony 3D blu-ray player, you only need one remote to control all three. The deal-breaker for me was the updates. After the receiver updated , it would not connect to my Dish receiver. I did a factory reset. That fixed it, but about a week later , it auto updated again. Same result. I ended up returning the receiver to Best Buy. Sony needs to get their act together on these updates. I checked online for solutions. There were no real fixes , except a factory reset.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pawpaw, We regret to hear that the unit had to be returned. We value your feedback and we will surely take note if this for future improvement of our products. -Jerome sony_US

  • Rated 5 out of 5 stars

    The best receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item as an open box and they were kind enough to find the remote. Works great but does have intense settings to mess around with for best performance.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good receiver but the app sucks. This unit has several connections and lots of features. The app is the issue.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came to BB to purchase a specific receiver and ended up with this one because it was suggested by the BB associate. Great purchase and does the job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent product integration

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works seamlessly with other Sony products. A must have if you own a Sony TV and want it to work with 1 remote. I highly recommend this receiver!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great but missing some features. very nice menu and connectivity option. NO atmos or dtsx, not a deal breaker for me but all the new ones have it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product Bearly fair tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the unit. Manual light. Tech support reading manuals or cue cards. You're pretty much on your own

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BHD1,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
      >Joffrey sony_US

  • Rated 4 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering what I paid for this it works great. Understanding how to get all the features to work isn't as easy to understand as it should be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome 4K stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a little issue with Bravia sync, turned out to be my old PS3 interfering. Turned off Bravia cynic on the PS now everything works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had 2 Yamaha receivers on both the HDMI output went out after a month. The Yamaha software is better, but the sound is better on the Sony.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver for RV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This receiver works well for our recently purchased motor home. We are able to get great reception and sound when we watch TV or movies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect low price multi zone receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was a bit more comprehensive than originally anticipate but once i setup my 5 + 2 speakers correct, everything works great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    replaced my old pioneer elite and works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced my old pioneer elite and works great. It has no delays switching between inputs and I have it loaded down with 6 devices .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GreaListening t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been over 15 yrs since we purchased a new receiver. Love the multiple zones Once I connected to TV it has been terrific

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High-quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had any issues with product which increases and maintains customer satisfaction with purchase from Best Buy!

    I would recommend this to a friend
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