Customer Ratings & Reviews
- Model:
- XBR75X900H
- SKU:
- 6401207
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 75" Class X900H Series LED 4K UHD Smart Android TV's picture quality, describing it as fantastic and exceptionally high. They appreciate the easy setup, affordable price, and large screen. However, some customers have concerns about the sound quality, remote control lacking backlighting, viewing angles, software issues, and blooming.
This summary was generated by AI based on customer reviews.
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! The only thing that can improve is the remote should have back lights for the ease of using when in the dark, and a better hook up cable since they say buy a better one, when the money ur spending on any TV should come with a better cable to ur sound bar.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaime,
It is really nice to hear you are satisfied with the overall performance of your new X900H Full Array LED 4K Ultra HD Android TV. We will surely take note of your feedback as we always strive to make this a better experience.
The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Thank you so much for purchasing our X900H and for choosing Sony!
- Romeo
- Pros mentioned:Picture quality
OLED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OLED should just jump off the screen but it as far as picture quality is no different from 75 in Sony Bravia LED 2020 I had. Don’t get me wrong the picture quality is good but I was expecting more. Also this model is the 2019 model and there is no 2.1 hdmi
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beme, Thank you for the feedback on your experience with your X900H. To clarify, the X900H is a non-OLED panel. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
There is much confusion about the HDMI versions and concerns about compatibility. For this reason, we do not promote the HDMI versions incorporated on many of our products. Instead, we advertise the features of a product that are associated with a particular HDMI version. For X900H, the TV already added support for the 4K 120Hz signal format via the latest firmware update.
Variable Refresh Rate (VRR), Auto Low Latency Mode (ALLM), and Enhanced Audio Return Channel (eARC) will be supported via a future firmware update. This will be supported on HDMI Input 3 and 4.
Hope this helps!
-Sam
So far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good haven’t really streamed any 4K content to really put this tv to work. Mostly been watching sports and movies on Netflix. One thing that stood out out for me was the user interference and how fast it is. I like the voice button. So so far so good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hektic90, We are happy you like the picture quality of your X900H Bravia TV! You’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display, with your new X900H TV. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x. Dolby Vision brings scenes vividly to life for authentic viewing, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing Sony! -Jess
Mighty Geek squad helps deliver our new Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the Mighty Geek squad, Phillip and Steve were great when theycame, called Samsung and got me a refund which we bought the Sony withwhich we love. The delivery of the new Sony tv and taking away Samsung that didn't work went seamlessly. WE love
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deedee, Thank you for sharing such an excellent shopping experience. We appreciate your detailed review. We're glad you're satisfied with your purchase and you are enjoying the overall performance of your new Bravia TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Discover how real pictures can be when you bring out the fine details. Our Acoustic Multi-Audio™️ includes two sound-positioning tweeters at the back of the TV that enable sound to follow the action, for a truly immersive experience. Thank you for sharing your awesome review and for choosing Sony! -Jess
Sony 75” Bravia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little complicated (for me ) to set up. I had to reset it about 3 or 4 times besxuse it wouldn’t let me advance for some reason. Then, I added a sound bar and that made it a little more complicated. But the image is great and the TV is not heavy....but I am satisfied with my TV and that’s why I give it 4 outta 5 stars
I would recommend this to a friend- Pros mentioned:Picture quality
Great Picture Awful operating System
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I installed this TV in a wall unit. Bought this tv because it was one of the few 75" tv's that would fit. after getting the unit installed and everything buttoned up so the wires were invisible it lasted 2 days before it froze up, would no longer connect to the wifi. nothing worked until I pulled the unit out and unplugged the tv. same thing happened twice more before I hard wired it into the router. good for a few weeks then the smart apps started to freeze requiring it to be unplugged again. happens so often I ran the power cord out the side of the unit so i can unplug without pulling the unit apart every week. great picture but wish i had bought the other companies tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrianB,
Thank you for the feedback on using your X900H Full Array LED 4K Ultra HD Smart Android TV. We're glad you like the picture quality of this TV. We're sorry to hear about the apps freezing and Wi-Fi signal drops or loses internet connection issues with your unit. We'd love to help you troubleshoot your problem and turn this into a better experience. Make sure these apps are updated. Some of these issues can be fixed by simply restarting the TV. To do that, simply press and hold the Power button until Restart appears on the TV screen, and then press Enter to restart it.
To resolve the issue, update the software of the TV. A firmware update improves the functionality and features of your unit. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00119543
If the Wi‑Fi signal on your Android TV device drops or intermittently disconnects, check your network connection status and troubleshooting from this article: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00184183
If the issue still occurs, perform factory data reset.
1. On the supplied remote control, press the HOME button.
2. Select Settings.
3. The next steps will vary depending on your TV menu options:
Select Device Preferences → Reset → Factory data reset → Erase everything → Yes.
Select Storage & reset → Factory data reset → Erase everything → Yes.
If you are still having the same issue, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to Sony E-support that you can find on Sony’s official website.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for shopping Sony!
Sincerely,
Jess
watch out for add-ons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great. I found it frustrating that the salesman added a service package without asking me. I had to ask to remove it. I found it frustrating that the setup crew did not think to turn off the store display mode option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goodproducts,
Thank you for choosing and purchasing Sony X900H Full Array Ultra HD Smart Android TV. We are happy you are enjoying the features and picture quality of your new Bravia TV. We are sorry for the inconvenience. If your TV display the functionality and features, you can disable/turn off the DEMO mode.
Follow the instructions provided on this link here to disable DEMO mode: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00091595
The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for giving the product a perfect rating! -Jess
- Pros mentioned:Picture quality
Cannot turn off internal speaker :(
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced a smaller LG B6 oled set, and I really, REALLY, missed the WebOS ability to simply turn off the internal speaker. The Android OS headscratchingly provides NO WAY to simply turn off the TV's internal speaker. The Android OS decides on its own if it wants to output audio to the TV speaker or your eARC receiver. From day one, I continually had to change the sound output from TV to my external receiver, with no rhyme or reason as to why the TV would switch to the TV speaker (or back to the external receiver). I have a 5.1.2 Atmos speaker setup and an Onkyo 9 channel AV receiver utilizing the eARC output for Atmos passthrough. To have invested that much in the sound system to constantly find my family watching content with the TV speaker providing the sound....was maddening!!!! I spent over an hour with level 2 Sony customer service, which did not resolve the issue. I knew it was a lost cause when the Sony rep suggested "connecting the TV with an optical cable" or "a handshake issue with a non-Sony receiver". The issue MAY have been for some reason related to my usage of a Harmony remote, but that does not excuse the audio output issue. Everything JUST WORKED PROPERLY with the prior LG B6 oled set. I'm running a cable box in an enclosed cabinet, so eliminating the harmony remote is/was not an option, or killing Atmos audio content with an optical cable. ****Harmony remote users may want to avoid this unit, as every time the remote would change receiver inputs when toggling between activities (or upon boot sequences), it seemed to cause the TV to inexplicably default to the internal speaker.***** I spent several hours trying to program custom timing pauses during Harmony boot sequences, and I could not resolve the issue no matter what I tried. I was unwilling to spend further time on the issue, so the X900H was returned to the store. I was happy with Best Buy's service, the picture quality, value for price, android OS, and everything else, but the audio output issue was a dealbreaker. You should be simply able to turn off the internal speaker and output all audio to an external receiver without all these issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi hevykevy,
We regret to hear you're having an issue with the sound of the TV so you returned this TV. This is definitely not the experience we wanted you to have with our products. We apologize for the inconvenience. This issue might be resolve with the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00007061
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the Sony Product:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Picture quality
Great TV with beta features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is awesome, bright colors, easy setup and easy access to all inputs, but with that said. The eArc present on this TV should be in beta still. I had issues over and over with my soundbar. After 30 min or so, the sound would start crackling a lot, which according to many websites and even the best buy rep who helped me with the return, it is a normal issue with this TV. I just had to return it as there is no point in buying dolby atmos everything to have atmos turned off so the sound would stop crackling. I wold have been ok, although the sound difference is day and night with dolby atmos enabled.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jmad, We're glad you liked the ease of setup and the picture quality of our product. We're sorry to hear that you had returned your SONY unit. When using the TV's ARC connection with your audio-video device, this is the recommended link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00191214
We have our support team that is always happy to assist you. You may email us the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H
We hope you consider SONY again.
Sincerely,
Earl
?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brian was extremely helpful giving us information about several products so we could make an informed purchase, delivery, and set up. We ran into a problem with the old tv haul away but hopefully that will be resolved today or tomorrow.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you so much for the 5-stars review on our one of the best TV in the market, X900H Full Array LED 4K Ultra HD Android TV. We are really glad to hear you are happy and satisfied with the service provided by Brian.
The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Thank you so much for choosing Sony!
- Romeo
Great for low quality cable TV signals.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it does a good job with cable tv. I was looking for a tv that could handle the low quality signal of cable tv and this tv did the trick! Although my Samsung Q8FN is the best TV overall for content, movies and games, it is horrible for cable tv signals. This Tv did the trick!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dathen, Great! We're glad that you love the picture quality especially when viewing cable TV signals. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin
Happy so far
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we've enjoyed this TV but haven't seen the 4k capability yet as we're still on Spectrum service. Hoping to get around to switching in 2022 so we can see the full capacity of this awesome TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello David,
Fabulous! It is really lovely to hear that you are happy and you're enjoying your 75" X900H.
The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Thank you so much for purchasing our X900H and for choosing Sony!
- Romeo
Great TV, Bestbuy pricing.. maybe not.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Has been almost perfect so far except a few minor issues regarding the tv freezing. My main issue is that I had guaranteed lowest black Friday price when I purchased from best buy and now its om sale cheaper for black friday. Will bestbuy honor their sale and pay the difference?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pandrax, We are sorry you are encountering issues with your TV. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number: Regards, Sony Social Support
Great unit, needs updates
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only complain has to do with picture settings, specifically the CineMotion (soap opera effect) turning itself on at random times despite being "off" in the menu. It requires toggling the feature on then back off. Seems others have the same issue. Hopefully will be fixed with a future update.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi land2634,
Thank you for the 4-stars review. We are so sorry for the inconvenience this has caused you. Sony engineering is aware of the issue and working on a solution. We will surely take note of your feedback as we always strive to make this a better experience. Should you need more assistance or information with our product, please feel free to email us at [email protected].
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Picture quality
Great picture/color, poor feature implementation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall had this tv for over a year. Great picture for movies, bright and colorful. Problem is the HDMI 2.1 implementation of 4k 120hz that is not full 4k 120hz. Also recent update has caused a stutter to the image at 24fps content. Quality of the tv build is good. Wish I would have waited to buy something else that had these feature that were promised working correctly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Scott,
We're sorry to hear about this issue. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. The latest firmware of the TV is v6.1534. Please reset the TV to isolate this issue.
1. Press (Quick Settings) → Settings → System → Restart → Restart
2. Press HOME → navigate to Settings → About → Restart → Restart
3. Press HOME → navigate to Settings → Device Preferences → About → Restart → Restart
You will need to set the TV HDMI® Signal format to Enhanced format for your source device to recognize the 4K 120Hz capability of the TV. Make sure your device is connected to the HDMI 3 or HDMI 4 input on the TV using the supplied Certified Premium HDMI cable.
1. Select Settings → Watching TV → External inputs → HDMI signal format.
2. Select the input the device is connected to (either HDMI 3 or HDMI 4), and then change the setting to Enhanced format.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X900H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
PS5 120FPS in 4K - do it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.120 FPS in 4K on our PS5! Wow! Stunning image quality. ARC works great. Didn’t have to upgrade our Onkyo receiver. The apps are easy to navigate. We cringed at the thought of paying 2k ish for a TV. Worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, Great! We're glad that you like the picture quality, ease of navigating the apps, and ARC feature works well. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin
A little disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV but I got the Sony sound bar with it not sure what the problem is they don’t work together very good or something I think it’s the sound bar it was replaced with a new one still having the same problem
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Charlie, We are sorry that you are having an issue connecting your Sony soundbar with your Bravia TV. Please make sure the soundbar is connected securely to your TV. Make sure that they also have the latest firmware by performing a software update. Despite the issue, we are happy that you love your X900H TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
5 starts for android interface!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An android TV is an absolute must have. The speed and usability are phenomenal. Navigation is super easy to use. Amazing view quality. Mounting structure is very secure. Sony has outdone themselves with this television.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StoryandSong,
Fabulous! Thank you so much for the perfect star rating and for sharing your wonderful experience with our product! We are so happy to hear it meets your needs and expectations. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Thank you so much for purchasing our X900H and for choosing Sony!
- Romeo
Manual not detailed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the TV is great. We have had one problem so far because the picture size jumped so big any writing does not show. The manual is not very helpful and trying to call or email Sony is next to in possible. I had to get a family friend to help me 2 weeks later.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
We are so sorry to hear you are having a picture issue with your X900H. There are a couple of factors that can cause the picture to appear this way. Depending on what you are watching, the issue could be caused by either the TV or the signal source (cable/satellite set-top box, DVD player, or digital video recorder). Each one of these devices may have a ZOOM / WIDE option or aspect ratio control that can adjust the size of the picture being shown on the screen. To isolate your picture issue, please try following the steps provided on this link https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00031431.
If this does not help, please email us at [email protected] so we can better assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We're looking forward to your message!
Sincerely,
Romeo
Sony Social Support
Nice TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV so far. Haven’t been able to purchase a PS5 to see it’s true potential. Remote could or should have been better, but besides that all good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ganyamilo,
We are glad you love the television. We will take note of this feedback and please be assured we take this feedback very seriously and continuously strive to improve our products. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games.
Thank you for choosing Sony!
David