Customer Ratings & Reviews
- Model:
- XBR75X900H
- SKU:
- 6401207
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 75" Class X900H Series LED 4K UHD Smart Android TV's picture quality, describing it as fantastic and exceptionally high. They appreciate the easy setup, affordable price, and large screen. However, some customers have concerns about the sound quality, remote control lacking backlighting, viewing angles, software issues, and blooming.
This summary was generated by AI based on customer reviews.
Great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.”The Geek Squad, ” you did it again, another fantastic job. I highly recommend Best Buy and its services, especially from the Geek Squad. To all the other Associates at Best Buy, thank you very much for your help!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TigerTwig,
Awesome! It's really nice to hear you've experienced and exceptional service from Geek Squad! We' also appreciate you like your new X900H Full Array LED 4K Ultra HD Android TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you so much for purchasing our 75" X900H and for choosing Sony!
- Romeo
Stuck pixels
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the TV and had several dead pixels out of the box. Sony is being a giant pain on standing behind their product. I understand that not every panel is going to be perfect, but I have a large green spot in the middle of my TV and a large white spot on the bottom left. Everytime I send in pictures to sony, they just want more stuff. Considering returning to best buy if sony won't stand behind it. Cound not recommend at this time, I will update as sony responds to my case.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ColeH,
Thank you for purchasing the X900H Ultra HD Android TV. We are so sorry to hear that you are having a picture issue. This is usually not the case with our premium TV. Please be assured we take this very seriously and continuously strive to improve our products.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
My First Sony LED TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has been working well. It took a little bit of time to understand the controls on this TV after using a Samsung for years. Samsung had more TV available on its Samsung + so we end up using Airplay to project online NEWS etc. that are to our liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlaskanSkimo, thank you so much for the 4-stars rating and feedback! We are incredibly pleased to hear that our X900H matches your needs and expectations. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Thank you so much for purchasing our X900H and for choosing Sony!
- Romeo
Probably defective.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a lot of difficulties displaying moving images, which is a really bad problem for a TV. The first problem I had was with the smooth motion feature turning itself on automatically. When will TV manufacturers learn that most people don't want to watch TV that looks like it was filmed with a 90's vintage camcorder? Apparently, Sony televisions automatically turning on the smooth motion feature is a defect that Sony has known about for more than two years, but still has not bothered to, or can't figure out how to, fix. Sony told me to update the firmware, but there's a catch. The TV will tell you that you already have the latest firmware. But you don't. You have to download the latest firmware from their website onto a USB stick, then plug it into the TV. That seemed to fix the problem with the smooth motion feature turning itself on, until yesterday. Two thirds of the way through an episode of the Mandalorian, the picture suddenly looked like it was filmed with a camcorder, and sure enough, motion flow was back on. After the firmware update, the TV was displaying very choppy video, which was usually fixed by turning the TV off, then back on again. The next problem to manifest itself was repeated, sudden changes in brightness. I already had the ambient light sensor off, I tried turning off any setting that would affect brightness, such as local dimming, extended range, etc., but no luck. Next problem: the screen would flash for a fraction of a second, usually accompanied by a horizontal line or horizontal band of different brightness, also lasting a fraction of a second. This would happen anywhere from every five minutes to several times per minute. It didn't matter if I was watching TV, or one of the built in apps. I finally gave up and bought a Samsung and am in the process of returning the Sony. Be aware that Best Buy does not make returns easy if the TV you bought goes on sale and you get a price adjustment. I spent 58 minutes on the phone and they were still having trouble processing the return, so I am still waiting for Best Buy to call me back so I can complete the return. So now for the reason the TV received 2 stars instead of 0 stars. The software interface is great. Easy to navigate, easy to customize, easy to set up. The remote is also great. You can read the buttons, and there is some customization available for some of the buttons. My new Samsung has a HORRIBLE software interface and remote, but the TV works. Sony is light years ahead of Samsung on the interface and remote. It's a shame the TV itself was so horrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
We are really sorry to hear about what happened and that the TV needs to be returned. This is definitely not the experience we wanted you to have on our premium TV. We have identified the cause and have issued a firmware update (v6.0414) to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/downloads.
If the problem is still occurring after the update, we recommend to follow the steps provided on the link below to isolate the issue:
https://www.sony.com/electronics/support/televisions-projectors/articles/S1F1702
We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
Should you need further assistance or more information about our product, please email us at [email protected] with the following details below:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. We are sorry for the inconvenience.
We hope you will consider Sony again in your future purchase.
Regards,
Romeo
Great TV. Do your research.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Everything I expected. Just understand, do your research! This TV has MANY features, turning options and capabilities. In order to take full advantage of this TV, you must be knowledgeable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KW45, thank you so much for the 5-stars rating! We are incredibly pleased to hear you are happy and satisfied with the amazing features and quality of your new X900H! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Thank you so much for purchasing our X900H and for choosing Sony!
- Romeo
Great smart tv, easy setup.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent screen, clarity, and color depth. Processor is snappy enough to drive the smart features, something our vizio TV is not so good at. Sometimes audio won't work, and have to restart the TV before it will, which is not great. Overall pretty happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gideon, thank you for the 4-stars review! While we are glad you like the incredible picture quality and features of your new X900H Full Array LED 4K Ultra HD Android TV, we are sorry you are encountering an intermittent audio issue. Do you have an audio system connected to the TV or this issue only happen with TV speakers? Also, does this problem occur on different sources and streaming applications? For now,
please update the firmware of your TV to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/downloads.
If this does not resolve the problem, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Not bad, just not great!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid TV, but saw lots of blooming and the picture just wasn't as crisp as you would expect for a Sony. Glad I traded up for the 950. Do yourself a favor and go look at these TVs side by side. It'll save you some hassle for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HPBellz, We value your feedback regarding the picture quality of the TV. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony. Jay
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know much about TV's, but the agents at the store were extremely helpful when it came to describing the differences between TV options. The Black Friday sale didn't hurt either!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ACZAM, you made a great choice! We are incredibly pleased to hear you are satisfied with the overall performance of your new X900H and service from Best Buy! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Thank you so much for purchasing our X900H and for choosing Sony!
- Romeo
Outstanding service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great job by the Geek Squad, extremely thorough! Every tine I require them they just amaze me! Very thoughtful regarding keeping my house clean! Had correct answers for all my questions...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greatsize75, Thank you for the 5-star rating! We're glad to hear you had such a hassle-free experience. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite movies, TV shows and games. Thank you for choosing Sony! -Sam
Looks great out of the box!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv that we placed in our living area for our primary “family” screen - great video quality - audio we can’t rate as we use external Bose setup. Would gladly buy again as of now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tdub2000!
Wow! We're truly happy to hear our X900H Full Array LED 4K Ultra HD Android TV perfectly suits your needs and expectations. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Thank you so much for purchasing our 75" X900H and for choosing Sony!
- Romeo
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went shopping store to store I went to Home Depot I want to Manatt I want to see yours I want to Walmart I want to target I can’t figure all the stores right now that I went to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnme,
Thank you so much for the 5-stars review and feedback! We are glad you are overall satisfied with your new X900H Full Array LED 4K Ultra HD Android TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Thank you so much for purchasing our X900H and for choosing Sony!
- Romeo
Don'tKnow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what I wanted it to do. I have had to adjust to the remote and am learning the many things I can do with it that I have not been able to do with other remotes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DoKnow, we're glad you are enjoying our product. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing SONY. ~Earl
Great customer service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tanya and Caden were very gracious and worked very well together. Both worked to have a successful customer recovery. I appreciate their effort and results.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Connecters,
We appreciate your 5-star review of the TV. We hope you also enjoy the amazing features of the TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite SDR and HDR movies, TV shows, and games. Thank you so much for choosing Sony!
-Ralph
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, gets almost every app I want on it. Only thing that was annoying is AT&T TV streaming app would not load (was not permitted), but I just use my phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi flagguy, thank you so much for the 5 Star rating! We are so happy to hear you are overall satisfied with your new X900H. We are sorry if the AT&T TV app is not currently available for this TV. We appreciate your feedback.
The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Thank you so much for purchasing our X900H and for choosing Sony!
- Romeo
Very Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was very knowledgeable and helpful. Went above and beyond to help me fully understand how to properly navigate my new surround sound system. Very well done!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfied, We're glad that you are satisfied with your purchase. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Regards, Erin
Happy So Far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm marking this as a "Good" for now, but may come back and update to "Excellent". Picture quality is not as strong as I'd like, but that may be do to running off of a hotspot as cable/internet has yet to be installed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrChiGuy,
Thank you so much for the 4-stars review and feedback! We are extremely pleased to hear our X900H Full Array LED 4K Ultra HD Android TV matches your needs and expectations. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Should you need more assistance or information with our product, please feel free to email us at [email protected].
Thank you so much for purchasing our X900H and for choosing Sony!
- Romeo
Sony 75" x900H
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a replacement TV for Sony 75" 3D I had before which got stuck on the android update mode and wouldn't come out. It died in the last week of warranty and I am glad that I had Geek Squad warranty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, thank you so much for the 4 Star rating. It is unfortunate to hear about what happened to your Sony 75" 3D TV. However, we are thrilled you are satisfied with the superb performance of your replacement TV 75" X900H. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Thank you so much for choosing Sony!
- Romeo
Another Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV for my husband. He is very happy with the TV. Best Buy brought the TV and installed it with my Sonos playbar on 1/5/2020 - 24 days after purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cameo674, You chose the best for your husband, and we are glad that he's very happy with it. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for trusting Sony! Vincent
Lovely
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lovely. Super easy to setup. Got the Z9 soundbar and rear speakers to complement. You'll need to hook an ethernet cable directly to the TV for best streaming delivery (avoid the wifi audio cutouts), thus 4 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeenObserver,
Thanks for the 4-stars review! We are delighted to hear you are happy with the overall performance of your new X900H Full Array LED 4K Ultra HD Android TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
For your audio cutout issue when using the wireless connection, does this happen on different streaming applications? If so, please try following the steps provided below and see if it resolve the problem:
• The Wi-Fi signal strength is weak
- Place the router close to your TV, then check if the signal strength has improved.
• Your TV is too close to the router
- It is recommended that the TV and router be at least 1 meter (3 feet) apart.
• Other devices are connected to the same network
- If other devices are downloading large-sized files, such as videos, the network speed may slow down. Cancel or wait until this activity completes and try again.
• Restart your TV and reset your router
- To restart your TV, press and hold the POWER button on the remote control for about five seconds until Power off appears on the TV screen.
- To reset the router, check your router manual for instructions.
• Interference from other wireless devices
- If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.
- Electromagnetic interference may also occur depending on the location of the TV. If possible, change its location and check if the performance improves.
• Check the frequency band setting of your router (for dual-band routers)
- Some routers support multiple frequencies (ex: 2.4 GHz, 5 GHz), if your router supports this feature, try a different frequency.
To get the most out of your X900H, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/downloads.
Should you need more assistance, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Nothing like a Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For years we had bought nothing but Sony TV's. A couple of years ago we purchased a lesser grade TV and sure was a disappointment. Nothing like a Sony of my owny....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! Thank you so much for sharing your fantastic experience! We are so happy to hear you are satisfied with our one of the best TV in the market, X900H Full Array LED 4K Ultra HD Android TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Thank you so much for purchasing our X900H and for choosing Sony!
- Romeo