Customer Ratings & Reviews
- Model:
- XBR75X900H
- SKU:
- 6401207
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 75" Class X900H Series LED 4K UHD Smart Android TV's picture quality, describing it as fantastic and exceptionally high. They appreciate the easy setup, affordable price, and large screen. However, some customers have concerns about the sound quality, remote control lacking backlighting, viewing angles, software issues, and blooming.
This summary was generated by AI based on customer reviews.
Nice tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price. Looks nice and has cool features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerry, we're glad you like the features of our product. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing SONY. ~Earl
Horrible backlight
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great tv till after the first year. The backlight doesn't hold up and starts burning through the picture to where you can currently see about 8 individual LEDs on one row clearly.
No, I would not recommend this to a friendSatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has great all around color. Like all options with this TV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, We're very happy to hear you're satisfied with the great picture and overall features of your X900H. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thanks for choosing Sony! -Sam
Pretty good tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv works good, so I don’t really have a problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, Thank you for taking the time to review the X900H. We're glad to hear that this Sony BRAVIA TV works well! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! Jay
Nice TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV not as many features as my 11 year 60" Samsung.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jboyd,
Thanks for commenting! We are pleased to hear you are overall satisfied with your new X900H Full Array LED 4K Ultra HD Android TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
We value your comment and feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
If there’s anything we can do to help, please feel free to email us at [email protected].
Thank you so much for choosing Sony!
- Romeo
Sony 75”
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it very good resolution xxxxxxxxxxxxxxxxxxxxxx
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AfsheenKhurramShah, thanks for commenting! We are happy to hear you love your new X900H! We always strive to deliver the best picture quality with our TVs. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Thank you so much for purchasing our X900H and for choosing Sony!
- Romeo
Good value, screen quality, glitchy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the screen quality is great and I got this at a pretty good price it is a little glitchy. It keeps losing internet access and I have to power cycle the tv. I did all the software updates but have read some blogs that it seems to be a known problem.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Geekygurl60,
While we are glad you like the outstanding picture quality of your new X900H, we are sorry you are encountering a network issue. This is definitely not the experience we wanted you to have on our premium TV. To get the most out of your X900H, we recommend updating its firmware to the latest version (v6.0414). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/downloads.
For your Wi-Fi issue, please try following the steps below to isolate the problem:
• The Wi-Fi signal strength is weak
- Place the router close to your TV, then check if the signal strength has improved.
• Your TV is too close to the router
- It is recommended that the TV and router be at least 1 meter (3 feet) apart.
• Other devices are connected to the same network
- If other devices are downloading large-sized files, such as videos, the network speed may slow down. Cancel or wait until this activity completes and try again.
• Restart your TV and reset your router
- To restart your TV, press and hold the POWER button on the remote control for about five seconds until Power off appears on the TV screen.
- To reset the router, check your router manual for instructions.
• Interference from other wireless devices
- If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.
- Electromagnetic interference may also occur depending on the location of the TV. If possible, change its location and check if the performance improves.
• Check the frequency band setting of your router (for dual-band routers)
- Some routers support multiple frequencies (ex: 2.4 GHz, 5 GHz), if your router supports this feature, try a different frequency.
If the issue persists, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had nothing but headaches ever since I purchased this TV. The new update is extremely buggy. It restarts by itself and randomly loses audio connection to external speakers. If I don't get this issue resolved, I'll be returning it and purchasing a Samsung.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mario,
We sincerely regret to hear you are having an issue with your X900H. This is definitely not the experience we wanted you to have in our product. Let's try to isolate your reboot issue by following the steps below:
1. If you are using an HDMI®️ cable to connect a device to your TV, make sure it is a Certified Premium HDMI cable with a length of 6 feet or less.
• Skip this step if you don’t have one available.
2. Set the RS232C control to Via serial port.
Note: This setting may affect the power consumption of the TV.
A. On the remote control, press the HOME button.
B. Select Settings → Remotes & Accessories → Via serial port.
Note: If this step does not resolve the issue, change this back to the original setting before continuing.
3. Perform a reset on the TV. Please refer to this link for instructions https://www.sony.com/electronics/support/articles/00159487.
If this does not help, please send us an email at [email protected]. Apologies if you disclosed some of this information in your review and to customer service. We just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We're looking forward to your message!
Sincerely,
Romeo
Sony Social Support
Sony - 75" Class X900H Series LED 4K UHD Smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I purchased this TV and have had nothing but issues with it. After talking to Best Buy, as it turns out the "mother board" is bad. So we have been waiting for weeks for Best Buy to get the part in and replace the bad mother board.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gator,
It is unfortunate to hear about what happened to your X900H. This is definitely not the experience we wanted you to have in our product. Despite the issues, we really appreciate that Best Buy was able to help you with repairing the TV.
Should you need more assistance or information, please feel free to email us at [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Broke in 19 days, 15 day returns policy.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke in 19 days... Ok that may happen with mass production, so that is why a return policy is important. Best buy only offers 15 day returns... The manager said I had to go contact sony, he could not help. But offered to do an exchange if I had an approved return. After 5 calls and three hours of effort I got this arranged. At the final step the best buy phone geek squad tech said I was an elite member. No need to arrange a "AR". I went back to the store with my 75" TV for a second time. I stated I was an elite member from the credit card I opened, this allowed a 30 day return. The manager seemed angry, probably hurt his metrics that corporate tracks. Bottom line, 15 days is short, this policy makes Best Buy less competitive. The TV is great but worried it may happen again (blank screen).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TV123,
We sincerely regret hearing about what happened with your X900H and the inconvenience this has caused you. Aside from the Best Buy return policy, we also provide a 1-year limited warranty to allow for initial failures to be covered at Sony's expense. We will surely take note of your feedback as we always strive to make this a better experience. In any case, you need more assistance or information with our product; please feel free to email us at [email protected].
Despite the issues, we really appreciate you like the overall performance of your X900H.
Thank you so much for your time in sharing your feedback and for trusting Sony!
- Romeo
No one responds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish someone would respond to my question --I want the 2yrs warranty that I purchased with the Dyson to be refunded as the Dyson comes already with a 2 yr warranty !! I feel that as a loyal 3,000 dollar customer ,that someone would help me .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
We are so sorry for the inconvenience. To best assist you, please contact Best Buy support as they are best equipped to respond to your concern.
In any case, you need more assistance or information on our product, please visit sony.com/support. There you will find product information, manuals, and answers as well as links on how to contact us.
Sincerely,
Romeo
Sony ( tv randomly keeps shutting off)No fix atm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv keeps turning off. Randomly. I took off sleep mode / auto update (manually do this) and anything else that could cause it based on reading ppl on technical support. Very annoying and may return it before jan 2021 returnable date.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Erickchu,
We are sorry you are encountering issues with your TV. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection.
If you are unable to resolve your concern please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV wasn’t good at upscaling my HD Content that came from my Directv Box.It was a good tv otherwise for my 4K stuff that I played on it. All in all,go with a Samsung TV if you are looking for better upscaling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zeketheman235,
Thank you for sharing your experience with us. While we are glad you like the 4K features of the TV, we're sorry to hear that we were not able to meet your full expectations when playing an HDR content on the TV. Please make sure that TV software is updated as it includes key features, applications, bug fixes, and feature improvements. To view HDR content from a HDMI device connected to TV, use a Premium High Speed HDMI cable which supports 18Gbps and set the HDMI signal format for the connected HDMI port to Enhanced format. You can also configure various settings related to the TV display such as video signal by setting the HDR mode which is a picture that is suitable for a High Dynamic Range signal. For reference: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00245141
Should you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Not a home theatre friendly tv…
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv hates all soundbars especially the Sony soundbars. Sound constantly cuts out while watching tv. Only fix is to go into the settings reset the tv and turn the soundbar off then on again. Other option is to just turn the soundbar off, and set the audio to tv. Then the sound is small and fuzzy. I’ve had this tv for just over a year, and this has been nothing but a pain. If you like having to set the sound settings 3 to 4 times a day just to get sound, then this is the best tv for you. Other than that, it’s fine.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Hot Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star because 0 is not an option. Sony makes a beautiful looking TV, but it is complete garbage. My TV lasted 14 months. Coincidentally, the manufacturers warranty lasted 12. After speaking with Sony's technical support they advised me to go buy a new one and were kind enough to share the link with their newest and best technology. Save your time, money, and patience and buy a Samsung. I would have been better off renting a TV from rent-a-center.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ZTgotHosed,
Thank you for reaching out to us. We're sorry to hear what happened to your TV. This is definitely not the the experience we want you to have with us. May we know the issue with the TV? Please provide the case number so we can review your file in our system and do the best possible for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate you and we do apologize for the inconvenience.
Regards,
Kris
- Pros mentioned:Picture quality
Great Picture when it works....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great looking TV, when it's working. We bought this TV under a recommendation from a friend who owns the same set and loves it. That hasn't been the case for us. It consistently has issues connecting to the wifi, sending the audio via hdmi-arc, and the UI needs constant reseting. I really wanted to love this TV, we spent enough money that we should love this TV. This television is like Christmas of last year, disappointing on many levels.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yosef,
Thank you for choosing and purchasing Sony X900H Bravia LED Ultra HD TV.
We regret to hear that you are having issues with your Sony Bravia TV. This is definitely not the customer experience we want you to have.
We can isolate these issues by performing a power reset on your TV. Unplug the TV power cord from the wall outlet and wait one minute > Plug the power cord back directly into the wall outlet and test the TV. These issues can also be resolved by updating the firmware of the unit: https://www.sony.com/electronics/support/articles/00028577. We also recommend setting the Automatic Software Update to On, to automatically receive software updates once there are available. For sound and picture issues, please check out this article: https://www.sony.com/electronics/support/articles/00254079.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Picture is a little washed out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this TV and paying more to upgrade to the LG OLED. I felt the picture was too washed out. Edge Lit back lighting drowns out the blacks. I really do not feel it is worth the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stevemc430, We regret to hear about your experience with the picture quality of the TV and that the unit had to be returned. We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We hope you will consider Sony again in a future purchase. Thank you for the feedback. -Vincent
4K 120 BLURRY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has been marketing the x900h as 4K 120Hz capable and ready for the PS5 once the relevant firmware update releases. This promise was the only reason I decided to purchase this model. The update is here, and not only has Sony not delivered, but they have stated that they no intention to do so. With 4K 120 enabled this TV has a very blurry image. A reputable review site called them out on this and a Sony rep replied that it was basically a design decision. This is unacceptable Sony and I will be returning this TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Justin,
We regret to hear that you had to return the TV because of the blurry issue you've experienced. Firmware update version v6.0414 is now available to help improve the performance of the TV. This might have changed your experience. You may refer to this link for more information:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00254078
Thanks for sharing your review and we hope you consider Sony in your future purchase.
Sincerely,
Romeo
Go for OLED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for the 1st couple days! Everything connected and everything worked. Then it started disconnecting from the WiFi and the only way to reconnect it was to reset the TV. Then it started to not connect to the soundbar automatically so we have to turn the soundbar on or enable the TV speakers. Linking my Android phone to the TV is a hit or miss but it works good with IOS. As per the picture quality, it is fine until you get to the dark scenes! We had to get blackout curtains for our house to be able to make out the image.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dova,
We are really sorry you are encountering issues with your X900H. This problem can be fixed by updating the software of your TV to the latest version (6.0414). You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/downloads.
For the picture issue, the picture quality may also depend on the signal and content. This issue can be fixed by changing the picture settings according to your preferences. You may check out this link for more information https://helpguide.sony.net/tv/husltn2/v1/en-003/01-03-09_01.html?hl=picture+quality.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
decent but missing promised updates
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Promised updates are lagging behind that were part of the original buying decision. It pairs well with Ps5, but I would recommend an OLED at this point.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello customer2024,
Thank you for your review.
We are really sorry for the delay and inconvenience.
For the X900H, we have already released an update that adds support for eARC(Enhanced Audio Return Channel), HDMI 4K 120Hz signal format, NEXTGEN TV (ATSC 3.0), Variable Refresh Rate (VRR) and Auto Low Latency Mode (ALLM). For detailed information about the latest software update, please refer to the following link:
https://www.sony.com/electronics/support/lcd-tvs-android-xh90xx_x90xxh_x91xxh_xh92xx-series/xbr-75x900h/software/00270055
Despite the issues, we are glad to hear that you find our X900H decent and it perfectly pairs your PS5.
If this does not help or you need more technical assistance, please email the below information to socialsupport@am.sony.com so we can best assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support