Customer Ratings & Reviews
- Model:
- XBR75X900H
- SKU:
- 6401207
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 75" Class X900H Series LED 4K UHD Smart Android TV's picture quality, describing it as fantastic and exceptionally high. They appreciate the easy setup, affordable price, and large screen. However, some customers have concerns about the sound quality, remote control lacking backlighting, viewing angles, software issues, and blooming.
This summary was generated by AI based on customer reviews.
Bravia is the best!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice sony tv. Definitely gives you more bang for your buck
I would recommend this to a friend5/5!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! I got it 3 years ago now and it is still performing amazing!! Would highly recommend 3 years later!!
I would recommend this to a friend- Pros mentioned:Picture quality
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! :) The only downside I've noticed is that our converter to turn turn our original (2001) Xbox's RCA cables into an hdmi no longer works. With our older TV, the converter was amazing, but the tv flickers when we switch to that hdmi port. AMAZING picture quality and color. Do use the standard setting and turn on the motion feature, otherwise it can be a bit harsh on the eyes while watching something that moves quickly. I definitely recommend this tv, were just hoping to find a better converter for our original xbox. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaneG,
Thank you so much for the 5-stars review! We are so pleased to hear you are happy and satisfied with the incredible picture quality and features of your X900H Full Array LED 4K Ultra HD Android TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
In any case, you need more assistance or information on our product, please visit sony.com/support. There you will find product information, manuals, and answers as well as links to how to contact us.
Thank you so much for purchasing our X900H and for choosing Sony!
- Romeo
Sluggish after only a couple years of ownership
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thing lags and freezes, restarts, blocks certain apps. All in all, it's a pretty substandard software experience. Even worse than a Hisense set I have in my room. But, to be honest, you can also have purchased omthe A80J as a monitor and have a terrible software experience so it must be a Sony thing. Slow crappy ancient SoC paired with lazy builds of Google OS is a recipe for disaster and this thing doesn't disappoint
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Upscale at its best! Clear image
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent tv for watching just about anything. Upscaling lower quality films and shows is a must for me as I like watching older movies and shows, even some lower than HD live tv shows. Sony does an immaculate job at using its software to make those what would be grainy images look as clear as can be! I love it! Best 75" tv purchase ever! No ragrets!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, wow! We are extremely pleased to hear you are happy with the remarkable picture quality and amazing features- especially the upscale function of this TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Thank you so much for purchasing our X900H and for choosing Sony!
- Romeo
- Pros mentioned:Ease of use, Picture quality
Super Impressive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Easy to set up. Nice features. Great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 75GreatInches, We are thrilled to know that you are super impressed with your Sony Bravia 4K TV. We always strive to deliver the best picture and sound quality with our TVs. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Thank you for choosing Sony! -Vincent
- Pros mentioned:Picture qualityCons mentioned:Software
DO YOUR HOMEWORK!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for about 6 weeks and these are my observations. First the picture quality is very good, 4k is stunning. BUT, this set is plagued with software issues. It constantly reboots without warning, streaming using any app results in it returning to the main menu for no reason at some time during the program, ARC is totally useless as the sounds cuts in and out every 2 to 3 minutes. My advice to anyone considering this set is to do some online research, apparently these are issues being experienced by the majority of owners. A firmware update is in progress and promises to fix at least some of these issues, but a previous release appears to have created more problems than it fixed. Sony may have rushed this one to retailers before it did any quality control testing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi zimspad,
While we are glad you are satisfied with the outstanding picture quality of our X900H, we are sorry you are encountering issues with your it following a firmware update. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection.
For your audio cut out issue when using the ARC function, please try following the steps provided on the link below to isolate the problem:
There is no sound when using a TV or audio system with the ARC/eARC feature - https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x900h/articles/00020051
However, if this does not help, please email the below information to [email protected] so we can better assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you and for choosing Sony!
Sincerely,
Romeo
- Pros mentioned:Picture quality
Oled but not Oled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The very first time I’ve seen the picture, it was stunning. The black colors are so deep and colors are crisp and natural. I’m so in love with this tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Winch,
Perfect! We're truly happy to hear you love the terrific picture quality of your new X900H Full Array LED 4K Ultra HD Android TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
Thank you so much for purchasing our 75" X900H and for choosing Sony!
- Romeo
Has It All For A Fair Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a TV that's HDMI 2.1 compliant, has an ATSC 3.0 tuner, has Dolby Vision, and doesn't cost an arm and a leg. Unless you're willing to wait this is the TV to get right now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brenro,
Thank you so much for the 4-stars review and feedback! We are really pleased to hear you are overall satisfied with the features and functionality of your new X900H Full Array LED 4K Ultra HD Android TV! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
You may check out our support website on Sony.com from time to time for future updates and information. You may also set your TV to automatically update software within the settings menu so will not miss any updates.
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Picture quality
Good. Less than Expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is good. Size is Awesome. Seems to Struggle with sports though. it is not very smooth. Almost as if 120Hz isnt enough for that size TV. I am no TV Expert by any means but going from the XBR900 to this, I am less than impressed. Wonder if there is anything that can be done to enhance my sports watching experience?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Piltz,
We're so sorry to hear you're having an issue when watching sports videos. We're not sure what audio video device are you using when watching sports videos, however, you may try following the steps below and see if it resolves the problem.
Press the HOME button, then select [Settings] — [Display & Sound] — Picture — Select Motion — Select CineMotion setting, set it to Low or Off — Select Motionflow — Select Off. ref: https://helpguide.sony.net/tv/husltn2/v1/en-003/01-03-09_01.html?hl=motionflow.
Please also make sure that your TV is on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/downloads.
Despite the issues, we really appreciate you like the great picture quality and size of this TV.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Picture qualityCons mentioned:Reliability
Didn't even last a 16 months before it stopped wor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I purchased my dream tv, but it didn't even last a 16 months before it stopped working. It was terrific when it worked. Now it just clicks and doesn't even turn on. Happened completely out of the blue. Extremely disappointed and expected more from Sony.
No, I would not recommend this to a friend I'm so sorry I bought this.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could give my Sony back. I have an iPhone and if I had an Android it might be different. The Sony's run on Android and I really hate it. The Tv will randomy switch modes right when you are watching it. It will jump from watch HDMI to TV, or to Sony TV, and anything in between. It's very annoying. The screen mirroring is flaky. I have read reviews of prvious models and I guess it's just a bad design. I wish I had read them sooner. If I just had a cable box and didn't use anything else on the TV it might be okay. Anyone want to buy it cheap. I'll eat the loss.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Catscanjim,
Thank you for your review.
We are really sorry if the Android operating system of our X900H did not live up to your expectations and if you are encountering some issues. This is usually not the case and the experience we wanted you to have on our premium TV.
For the TV switches automatically to a different input, please refer to the following information:
The TV may switch to the last input used for an external device connected via HDMI® cables such as a game console (PS3 or PS4), High-definition cable box or satellite receiver, A/V receiver, Blu-ray Disc® player, media player, or a home theatre system. The BRAVIA™ Sync function of the TV sets the priority to the device connected to the ARC (Audio Return Channel) input of the TV. If a third-party device (that is not compatible with the BRAVIA Sync feature) is connected, the TV may switch to the input used by the BRAVIA Sync compatible device. To fix this issue, make sure to set the BRAVIA Sync control setting on the TV to Off. For more details, please refer to the link below:
https://helpguide.sony.net/tv/husltn2/v1/en-003/04-07_03.html?hl=bravia+sync
To get the most out of your X900H, we recommend updating its firmware to the latest version (v6.1020, Released - 06/16/2021). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/downloads
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for your feedback and for letting us help assist you.
Sincerely,
Romeo
Great picture, serious audio lag, terrible support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m quite sorry that I purchased this television. The video is great, but the audio has been nothing but trouble from the day it came out of the box. First it would not connect with my soundbar, a Definitive Technologies Studio Slim, and when it did it only played one channel of audio. After a second visit from the Geek Squad, the first being the installation, that problem got fixed. Then two weeks ago the TV started experiencing significant audio lag. This happened after a software update. Best Buy had me do a hard restart, which helps for about 10 to 15 minutes, then the lag returns. And the lag is bad with the TV speakers, and terrible with the soundbar. The most frustrating part, though, is that after spending over $2,500 on a tv and a sound bar I can’t seem to get any assistance from Sony or Best Buy, despite calls and emails and texts. Have to say, next time I will buy at a dealer that can provide service, and I will not buy Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi David,
We are sorry you are encountering audio issues with your TV. The issue you are having can be fixed by following the steps provided on the following link: Can't hear TV sound from the soundbar, home theater system, or home audio system - https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00137387
To get the most out of your X900H, we recommend updating its firmware to the latest version (v6.0414). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/downloads.
However, if this does not help, please email the below information to [email protected] so we can better assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Thank you for letting us help assist you.
Sincerely,
Romeo
Definitely Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my Sony XBR75X900H SKU 6401207 in September of 2019 from Best Buy in Garland, TX for just over 2k. I was not expecting such poor performance from a Sony product. Actually copying most of my review from another dissatisfied customer who purchased his Sony XBR75X900H in November of 2020 as our problems seem unfortunately similar. Issues I have encountered: 1. Frequent problem with switching to external speakers when the tv starts. (Vizio 5.1 surround sound) 2. Bluetooth headphones issues - voice cuts off every few minutes 3. When turning the TV on it periodically reboots itself 4. Initially the TV would randomly shut off without any timer setting 5. Currently the TV is in an endless loop of turning itself on and off so I cannot watch anything much less download any updates or bug fixes that Sony has released I did not purchase the extra protection plan as I felt it silly to bet on a premium television breaking so soon. Definite pass on this TV as there are far too many similar stories.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KELLYD,
Thank you for your review.
We sincerely regret to hear about what happened and for the inconvenience. This is usually not the case and the experience we wanted you to have on our premium TV.
Some of the issues you are having can be fixed by following the steps provided below:
For the switching to external speakers issue, please refer to this link to isolate the problem:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00173195
For your Bluetooth headphones connection issue, we are not sure what model/brand of headphones you have this TV connected to. However, you may try following the steps provided on the link below and see if it resolves the problem:
https://helpguide.sony.net/tv/husltn2/v1/en-003/08-09_11.html
For the reboot loop issue, please refer to the troubleshooting steps below to isolate and fix the problem:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00166315
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV. In fact the worst I've ever purchased. The Samsung that I bought 5 years ago has picture quality as good as this Sony. The problems with this TV persist daily. 1. It often does not power on properly. When I press the power button on the remote, nothing happens. I need to unplug the TV, wait a minute or so, then plug back in and try to power it on again. This works, but obviously is not something I should have to do on such a regular basis. 2. As mentioned the picture quality is merely ok. Certainly nothing better than my old Samsung or my even my older LG. Also the picture is dark. Even when I turn Brightness to its highest level. 3. Glare is on this TV is brutal. Good luck watching with any of your windows open during daylight hours. For me and my family, this was a big ticket purchase. We are extremely disappointed with the quality of this TV. Don't be fooled by the Sony "good reputation." I strongly suggest you purchase a Samgsung, LG or even a Vizio.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, we are really sorry if our X900H did not meet your expectations. This is definitely not the experience we wanted you to have in our premium TV. For your power issue, if you haven't tried yet, please follow the steps below to isolate and fix this problem:
1. Make sure the AC power adapter is pushed all the way into the AC power IN of the TV.
2. Make sure the AC power cord is connected securely to a working outlet.
3. If your TV was previously plugged into a power strip or surge protector, plug it directly into the wall outlet instead in case the power strip or surge protector was causing a problem.
For the dark picture, some of these problems can be fixed by adjusting the picture settings of the TV according to your preferences. Please go to Settings - Display & Sound - Picture. You can also change the picture advanced settings of this TV for a better viewing experience. This TV features Light Sensor which makes the picture brighter or lower depending on room lighting conditions. Turning off this function may increase picture brightness.
We will surely take note of your feedback as we always strive to make this a better experience. Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
What a crappy tv and Best Buy dose nothing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv it shuts off by its self and when you try to turn it on it freezes and you have to plug it in and reset it and it does it again, and Best Buy dose nothing about it and tells you to call Sony !! I have had the tv for less than two months , I feel like going to plantation Best Buy and throwing the tv thru there window!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rmill760,
We are sorry you are encountering issues with your TV. We have identified the cause and have issued a firmware update to resolve this issue. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection.
If you are unable to resolve your concern please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyday a new problem. After updating, it had turned off by itself. They came with new firmware to fix it but they made new problem. The wifi turns off by itself and I am not able to turn it on. I think some highschoolers write firmware for Sony. I don't recommend Sony at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
We are sorry you are encountering issues with your TV following a firmware update. This is usually not the case with our premium TV. Please be assured we take this very seriously and continuously strive to improve our products. The issue you are having can be fixed by following the steps provided on this link: https://www.sony.com/electronics/support/televisions-projectors/articles/S1F1702.
In case the issue persists, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sound cutting out.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound cuts out a few times every hour. Since the latest firmware update I hate this TV. I regret ever purchasing it. My x900f also has a bug causing it to reboot from its latest firmware. Don't purchase until this is fixed, you'll go mad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Travis, thank you for your review. We are really sorry you are encountering issues with our X900H and X900F after installing the latest firmware update. This is definitely not the experience we wanted you to have on our premium TVs.
Some of these issues can be fixed by performing the steps provided on the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/S1F1702
If the audio issue with your X900H persists, please perform the steps on the following link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00250275
If this does not help or resolve the problem, please email the below information to socialsupport@am.sony.com so we can better assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Garbage Sony 900H
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this TV because the banding is horrible I don’t understand why Sony took smoothness this banding makes the TV look horrible for this price, go with LG or Samsung instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mrdaughob,
We are so sorry if the picture quality of our X900H did not meet your expectations. This is definitely not the viewing we'd like you to have. Picture quality may also depend on the signal and content. This issue can be fixed by changing the picture settings according to your preferences. You may check out this link for more information https://helpguide.sony.net/tv/husltn2/v1/en-003/01-03-09_01.html?hl=picture+quality.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo