Customer Ratings & Reviews

Hi PeteF,
Thank you for sharing your experience! We're delighted to hear that the installation team provided such valuable advice and made this the best buying experience for you. It’s wonderful to know you’re enjoying your Sony BRAVIA 8 OLED TV and its incredible value. Thank you for choosing Sony! Enjoy! -Maria

Hi David,

Great! We're glad that you like the picture quality of the TV and how it works well with your PS5. Thank you for choosing Sony!

-Ralph

Hello Bernardo,

Thank you for choosing Sony!

We're delighted to know that you're enjoying your BRAVIA TV for movies and gaming with friends and family! The K77XR80 boasts breathtaking picture quality and includes features like Game Mode, which minimizes input lag for a smoother gaming experience. With Google TV, voice control, Chromecast, and AirPlay, it's the ideal choice for all your streaming and gaming desires.

We're thrilled that it's providing you with such an exceptional entertainment experience. Enjoy your TV to the fullest!

Best regards,
-Fred

Hi StevenB,

Perfect! We're glad that you like the picture quality of the TV. Thank you for choosing Sony!

-Ralph

Hi LeoC, thank you so much for the amazing 5-star review! We're honored to hear that the Sony - BRAVIA 8 is the best TV you've ever owned, especially coming from someone who has owned a bunch. The 77-inch screen truly brings content to life with stunning OLED contrast, vibrant colors, and cinematic immersion. We're thrilled it's delivering the experience you love. Thank you for trusting Sony! Best regards, -Dominick

Hi CLPL,

We're happy to hear you're enjoying your Sony BRAVIA 8! If you ever have any questions or need assistance, we're here to help. Enjoy your TV!

Thank you for choosing Sony.
-Maria

Hi SteveS, You've made an excellent choice! We're very happy to you had an amazing shopping and customer service experience. Thanks for choosing Sony! -Sam

Hi Bill,

Great! We're glad that you were assisted professionally. You will definitely enjoy this amazing TV. Thank you for choosing Sony!

-Ralph

Hi GaryM,

Thanks for sharing your review and experience with the BRAVIA 8 TV. Sony's commitment to customer satisfaction is our top priority. Your feedback is extremely important to us and is very much appreciated. Good to know that you were able to get a replacement through your dealer. We hope you'll have a better experience with the replacement TV. Thank you for choosing Sony!

-Ralph

Hi TheWiz, We’re delighted to hear you’re enjoying such an awesome experience with the Sony BRAVIA 8 TV. It’s great to know it’s delivering on all fronts for you! Happy watching and thanks for choosing Sony! -Jess

Hi GaryG, we are so happy to hear that you are satisfied with the Sony - 77" Class BRAVIA 8. This particular TV has over 8 million self-lit pixels that are precisely controlled to produce pure black with high brightness, delivering a high quality picture. Thank you for choosing Sony. Regards, - Dominick

Hi Venkata,

Thanks for sharing your review and experience with the BRAVIA 8 TV. We're glad that you like the picture quality of the TV. Your feedback about its sound quality is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date.

Sound quality may vary depending on the source content. Aside from adding a soundbar or audio system, you have the option to adjust the settings of the TV to fine-tune the sound quality depending on your needs. You may find these links helpful:

https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_02.html

https://www.sony.com/electronics/support/articles/00302857

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hello JenaS, thank you for bringing this to our attention! We sincerely apologize for the inconvenience you're experiencing with your BRAVIA 8 turning off unexpectedly. To offer you personalized assistance, please send us an email at socialsupport@am.sony.com. In your message, kindly include your name, Best Buy username, TV model number, a description of the issue, and your telephone number. We look forward to assisting you! Sincerely, -Jenn.

Hi JeffB, We apologize for the inconvenience and frustration this issue has caused. To address the problem with the blurry line across the bottom of your screen, we recommend the following these additional steps:

Software Update: Ensure your TV's software is up to date. Sometimes, issues like these can be resolved with the latest firmware updates. REF: https://www.sony.com/electronics/support/oled-tvs-android-bravia-8-xr80-/k-77xr80/software/00343200

Factory Reset: If the problem persists, try performing a factory reset on your TV. This can often resolve display issues. For factory reset steps, please refer to this link: https://www.sony.com/electronics/support/articles/00159487

If neither of these steps resolves the issue, please contact our support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US for further assistance. They can provide more detailed troubleshooting steps or guide you through the process of repair or replacement if necessary.

Regarding returns, please check the return policy of the retailer where you purchased the TV. Most retailers have a specific return window, and they can provide you with the best guidance on whether a return is possible.

Regards,
Sam

Hi DerrickK,

Thank you for sharing your experience! We're glad that you're satisfied with the great pictures of the Sony BRAVIA 8 TV. However, we're deeply sorry for the inconvenience that its EARC port has caused you and appreciate your feedback regarding the HDMI 2.1 ports.

If there is anything else that we could do to help you, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Best Buy Username:
Case ID (If any)
Telephone Number:
Additional Information regarding your experience with the BRAVIA 8

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Maria

Hi PhengH,

That's awesome!

We're thrilled to hear you're loving your Sony BRAVIA 8 TV in 77" and that upgrading from the 65" was worth it for you. Thank you for choosing Sony! Enjoy the stunning picture and performance!

-Maria

Hi woody,

Thanks for sharing your review and experience with the BRAVIA 8. We regret to hear about what happened to your first purchase. We're glad that you were assisted professionally. We hope you'll have a better experience with the new TV. Thank you for choosing Sony!

-Ralph

Hi RobertF,

Thanks for sharing your review and experience with the BRAVIA 8. We're glad that you had an easy time setting up the TV. Your feedback about its compatibility with a Sonos device is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date. You may find this link helpful:

https://www.sony.com/electronics/support/articles/00028577

Hope this helps. Thank you for choosing Sony!

-Ralph

Hi EdwardR, Thank you for the 5 stars! We're glad that you had a wonderful experience with your Sony BRAVIA 8 TV purchase and with the service. Thank you for choosing Sony! -Maria

Hi KenL,

Perfect! We're glad that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

-Ralph