Customer Ratings & Reviews

Posted 4 years ago

Hi Wiggles1972, That's nice! We're really glad you're happy and satisfied with superb picture and sound quality, and overall performance of your new A80J OLED 4K Ultra HD Smart Google TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for purchasing the 77" A80J and for choosing Sony! -Jess

Posted 4 years ago

Hi Carolmcg, Choosing these headphones will definitely be worth it! We're extremely pleased to hear you love your new Bravia OLED TV and you are very impressed with its stunning picture quality. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for your purchase and for giving the product a perfect rating! -Jess

Posted 4 years ago

Hi 7000, we're glad you like the picture quality and the size of our newest product. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing SONY. ~Earl

Posted 4 years ago

Hi Chris, Perfect! Thank you so much for the 5-stars review and for sharing your awesome experience with our 77” A80J BRAVIA OLED TV. We are delighted to hear that you like the amazing features and top-notch pictrue quality. We're also thrilled to know it's the best investment you've made in a TV. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Jess

Posted 4 years ago

Hi Newfridg, Thank you for taking the time to write such a wonderful review of your new BRAVIA XR A80J OLED 4K TV! It's really nice to hear you appreciate the overall picture quality and you're having an enjoyable watching experience with this TV, especially on sports, and more. We always strive to deliver the best picture and sound quality with our TVs. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for purchasing the 77" A80J and for choosing Sony! -Jess

Posted 4 years ago

Hi ReggieC, That's great! We're glad to hear that you are happy with your purchase! With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for choosing Sony. Jay

Posted 4 years ago

Hi Genomacbest, We're very grateful for this positive feedback! With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! Jay

Posted 4 years ago

Hi Carrazco, Great! We're glad that you are enjoying your new TV. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! Erin

Posted 4 years ago

Hi Pasha, That's perfect! Choosing this TV will definitely be worth it. We are happy that you give the product a perfect rating! It's good to hear you like the excellent picture and sound quality of this TV. You’re now able to enjoy immersive, engaging cinematic experience in your home. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for purchasing the 77" A80J and for sharing your feedback! -Jess

Posted 4 years ago

Hi DDVC, Great! Thank you for sharing such an excellent shopping experience. We're so happy the installation went well and everything was handled professionally. It's wonderful to know you love you new TV and you're enjoying all the superb features. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for the fantastic review and for choosing Sony! -Jess

Posted 3 years ago

Hi AMHD,

We regret to hear that you are having an issue with your Sony BRAVIA TV. If the issue is still unresolved after performing troubleshooting steps (such as the steps from this link: https://www.sony.com/electronics/support/articles/00153674), the TV may require repair: https://us.esupport.sony.com/support/s/service?language=en_US. Brand new BRAVIA TVs come with 1-year manufacturer's warranty. Unfortunately, the service for out-of-warranty units won't be free-of-charge.

We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance or you have other concerns, you can email us at socialsupport@am.sony.com.

Sincerely,
Vincent

Posted 4 years ago

Hi BestBuyFanatic, Amazing! We really love to hear you like your new A80J and you're enjoying everything about this exceptional TV, especially the stunning picture quality. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for your purchase and offering a fantastic rating on the product! -Jess

Posted 4 years ago

Hi Missjr, Thank you so much for giving the product a perfect rating! It's really amazing to hear you are pleased with the overall performance and stunning picture quality of your A80J Sony OLED TV! You’re now able to enjoy immersive, engaging cinematic experience in your home. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for commending Sony! -Jess

Posted 4 years ago

Hi Benita5279, We're glad that you love the quality and dimension of the BRAVIA XR A80J TV. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for giving the product a perfect rating! Jay

Posted 4 years ago

Hi DadsTV, Thanks for leaving us such a great review on the Sony A80J TV! We're extremely happy to hear you love the superb features of your new A80J TV and you are having an enjoyable IMAX Enhanced experience, at your home. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you so much for purchasing our 77" A80J and for choosing Sony! -Jess

Posted 4 years ago

Hi BigNic, Awesome! We're glad you're enjoying your new Sony A80J. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam

Posted 4 years ago

Hi Brabia, Wow! We're very grateful for this positive feedback! Thank you for this superb review of your new BRAVIA XR A80J OLED 4K TV. It's really amazing to hear you are enjoying the great features and excellent picture quality this TV offers. With the BRAVIA XR A80J, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ optimizes thousands of on-screen elements simultaneously for a lifelike picture. Feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for giving the product a perfect rating and for choosing Sony! -Jess

Posted 3 years ago

Hi ThomasM,

We regret to hear you are having display issues with your TV. We want to make sure that you're taken care of and go through some troubleshooting with you to make sure your TV is great. If you haven't yet, please try following the steps below to isolate the issue.

1. Check if the issue occurs when on the TV's Home screen.
2. Use the Picture/Sound symptoms feature of your TV to check the cause of the issue.
3. If the issue doesn't occur while on the home screen, and after performing the Picture/Sound symptoms, check if the screen has picture issues while on a different input.
4. If you're experiencing the issue while using an external device, verify the physical cable connection between the TV and the device, as well as the device settings. If possible, try to use a different cable.
5. Restart the TV and check if the issue is resolved.
Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.

Additional troubleshooting steps can be be found on this article: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80j/articles/00032635

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

If the recommended steps do not help to resolve the symptom, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Posted 3 years ago

Hi Frustrated,

We regret to hear that you had a display issue with the second Bravia TV that you received. This is usually not the case with our premium TVs and definitely not the buying experience that we want our customer to have. Sony commitment to customer satisfaction is our top priority. We'd love to know more details as to what have been discussed when you called.

We want to make sure you get taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80J:

We value you being a Sony customer. We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess