Customer Ratings & Reviews

Hi Avvi, thanks for the feedback. We are pleased to hear you have an enjoyable viewing experience with your new X900H! The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.

We are sorry you are encountering a connection issue with the app. Please follow the steps provided on the links below to isolate the problem:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x900h/articles/00249641
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x900h/articles/00155548

To get the most out of your X900H, we recommend updating its firmware to the latest version (v6.0414). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x900h/downloads.

Should you need more assistance, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
 
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H: 
 
Thank you so much for choosing Sony!

Sincerely,

Romeo

Hi Chris, We are sorry that you are resetting your brand new Sony TV every now and then. Please make sure to update the firmware of your TV: https://www.sony.com/electronics/support/articles/00119543. The update improves the general performance of your TV and resolves and possible software-related issues. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended.  With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! -Vincent

Hi JediMaster,

Thank you so much for bringing this to our attention, and we are sorry for the inconvenience. While we are glad you like the great picture quality of our X900H, we are sorry you are having a network issue. Is this for your TV's Wi-Fi? If so, please refer to the suggested troubleshooting steps below to isolate and fix your network connection problem.

• The Wi-Fi signal strength is weak
- Place the router close to your TV, then check if the signal strength has improved.
• Your TV is too close to the router
- It is recommended that the TV and router be at least 1 meter (3 feet) apart.
• Other devices are connected to the same network
- If other devices are downloading large-sized files, such as videos, the network speed may slow down. Cancel or wait until this activity completes and try again.
• Restart your TV and reset your router
- To restart your TV, press and hold the POWER button on the remote control for about five seconds until Power off appears on the TV screen.
- To reset the router, check your router manual for instructions.
• Interference from other wireless devices
- If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.
- Electromagnetic interference may also occur depending on the location of the TV. If possible, change its location and check if the performance improves.
• Check the frequency band setting of your router (for dual-band routers)
- Some routers support multiple frequencies (ex: 2.4 GHz, 5 GHz), if your router supports this feature, try a different frequency.

To get the most out of your X900H, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x900h/downloads.

Should you need more assistance, please email the below information to [email protected].

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:

Thank you so much for choosing Sony!

Sincerely,

Romeo

Hi Meow, Great! We are thrilled to hear that you are enjoying all of the features and capabilities of your brand new Sony Bravia TV! We always strive to deliver the best picture and sound quality with our TVs. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast and vibrant color from your favorite SDR and HDR movies, TV shows and games. We're sorry to hear that you're having issues with the Wi-Fi signal drops or intermittently disconnects. We have taken note of your issues. Customer feedback is important to us because it helps us improve our products for the future. If the wireless network does not connect or disconnects, try the following.

• Press the HOME button and check that the following setting is enabled.
[Settings] — [Network & Internet] — [Wi-Fi]
• Check the installation location of the TV and wireless router. Signal condition may be affected by the following:
-Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
-There are floors or walls between the wireless router and TV.
• Turn the wireless router off and then on again.

If the problem is not resolved even after the procedures above or if you cannot connect even with a wired network, check the status of the network connection.

Check the network status on your TV and then, if necessary, follow the suggested steps in the troubleshooting section from the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x900h/articles/00184183

I hope this helps! Thanks for choosing Sony! -Jess

Hi Clea, thank you so much for the 4 Star review and feedback! We are Truly happy to hear you are satisfied with the superb performance and quality of your new 85" X800H! With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

Thank you so much for recommending our 85" X800H and for choosing Sony!

- Romeo

Hi ElJeffe,

Awesome! We're extremely pleased to hear you are happy and satisfied with the overall performance of your X900H Full Array LED 4K Ultra HD Android TV! We are also glad you've experienced an awesome delivery service. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.

Thank you so much for purchasing our X900H and for choosing Sony!

- Romeo

Hi there,

Thank you so much for the 4-stars review. We value your opinion and we will surely take note of your feedback as we always strive to make this a better experience. In any case, you need more assistance or information on our product, please visit sony.com/support. There you will find product information, manuals, and answers as well as links to how to contact us.

Thanks again for considering Sony!

- Romeo

Hi 900h, we are sorry you are encountering issues with your TV following a firmware update. We have identified the cause and have issued a firmware update (v6.0414) to resolve these issues. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x900h/downloads. After the latest firmware is installed, while the TV is on press and hold the power button and choose reset when the option pops up to refresh the content.

Picture quality may also depend on the signal and content. This issue can be fixed by changing the picture settings according to your preferences. You may check out this link for more information https://helpguide.sony.net/tv/husltn2/v1/en-003/01-03-09_01.html?hl=picture+quality.

We want to make sure you’re taken care of and help check on your TV.
 
May we contact you directly to assist you?  If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
 
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H: 
 
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
 
Thank you for letting us help assist you.
 
Sincerely,

Romeo

Hi MikeT,



Thank you so much for reaching out!



Last week, a U.S. Sony Support article was updated and incorrectly removed the reference to future support for VRR and ALLM for the X900H series.



Please note that this was an error, and the plan to support these features is unchanged from the previous communication wherein we state that the X900H will support VRR and ALLM via a future firmware update. The article containing the erroneous information on Sony Support has been updated with the correct information: https://www.sony.com/electronics/support/televisions-projectors/articles/00246472



Our apologies for any confusion this may have caused! Should you need more assistance or information, please email the below information to socialsupport@am.sony.com.



Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the X900H:



Thank you so much for choosing Sony!



Sincerely,



Romeo

Hi John, We regret to hear that it didn't live up to your expectations. We have taken note of your issues. Customer feedback is important to us because it helps us improve our products for the future. Please make sure the TV is running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. If you haven't yet, please try following the steps below and see if it resolves the problem.



The TV turns on/off automatically.

The screen may have been turned off due to [Sleep timer] settings.

Check the [Duration] setting of [Timer].

Check if [Idle TV standby] in [Power] is activated.

The screen may have been turned off due to [Screen saver] settings.

Disable the [TV auto power on] setting in [BRAVIA Sync settings].



If the wireless network does not connect or disconnects, try the following.

Press the HOME button and check that the following setting is enabled.

[Settings] — [Network & Internet] — [Wi-Fi]

Check the installation location of the TV and wireless router. Signal condition may be affected by the following:

• Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.

• There are floors or walls between the wireless router and TV.

Turn the wireless router off and then on again.

If the network name (SSID) of the wireless router to which you want to connect is not displayed, select [Add new network] to enter a network name (SSID).



With regard to the TV making a clicking noise when turned off, we are aware of this issue and working on a resolution. When a resolution is determined, it will be posted on the model support page. In the meantime, you can set RS232C control to Via serial port. Select HOME → Settings → Remotes & Accessories → RS232C control → Via serial port.



In any case that you need our assistance, please email us at [email protected] with the following details:



Name:

Username:

Model Number:

Issue:

Telephone Number:



We are sorry for the inconvenience and hope to speak to you to resolve this matter.



Sincerely,

Jess

Hi Thatchick, thank you for bringing this to our attention, and we are really sorry for the inconvenience. This is definitely not the experience that we wanted you to have on our premium TV. We will have your feedback noted as we always strive to make this a better experience.

We have identified the cause and have issued a firmware update to resolve these issues. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x900h/downloads. After the latest firmware is installed, while the TV is on press and hold the power button and choose restart when the option pops up to refresh the content of your TV.

If this does not help, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo

Hi Robert,



Thank you for your review. It is really unfortunate to hear about what happened and that your TV needs to be exchanged for a different one. This is usually not the case on our premium TV and not the experience we wanted you to have. The issues you are encountering can be fixed by performing the steps provided on the following link:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00153674



For the turning on and off, this problem can be fixed by following the steps provided on this link:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x900h/articles/00032613



We appreciate you and we are hoping you will consider Sony again in your future purchase!



Sincerely,



Romeo

Hi Natalie,

This is definitely not the news that we would like to hear. The unit comes with a 1-year manufacturer's warranty. Allow us to make things right and help you out. For us to better assist you, please email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Hope to hear from you soon,
David

Hi Curtywerty,

We are so sorry to hear you're not satisfied with the picture quality of our X900H. This is definitely not the viewing we'd like you to have. Adjusting the picture quality of your TV according to your preferences might solve this issue. For instructions, please visit https://helpguide.sony.net/tv/husltn2/v1/en-003/01-03-09_01.html.

If this does not help, please email us at [email protected] with the following details:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Romeo
Sony Social Support

Hi Nicolle,



Thank you for choosing and purchasing our Sony X900H Ultra HD Smart TV.



We regret to hear that you're having an issue with your TV. This is usually not the case with our premium TVs nor the experience we want you to have. It looks like you already setup a repair with our support specialists. We'd also love to help you resolve your problem. Let's start by checking the status of your case.



May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.



Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Full Name:

Case Number:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the X900H



We are sorry for the inconvenience and hope to speak to you to resolve this matter.

We appreciate you and thanks again for shopping Sony!



Sincerely,

Erin

Hi CraftyDot,

Thanks for commenting! We are happy to hear you're overall satisfied with one of the best TV in the market, X900H Full Array LED 4K Ultra HD Android TV. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.

In any case, you need more assistance or information on our product, please visit sony.com/support. There you will find product information, manuals, and answers as well as links to how to contact us.

Thank you so much for purchasing our XBR85X900H and for choosing Sony!

- Romeo

Hi LennyB,

We are so sorry if the picture quality of our X900H did not meet your expectations. This is definitely not the viewing we'd like you to have. Picture quality may also depend on the signal and content. This issue can be fixed by changing the picture settings according to your preferences. You may check out this link for more information https://helpguide.sony.net/tv/husltn2/v1/en-003/01-03-09_01.html?hl=picture+quality.

We want to make sure you’re taken care of and help check on your TV.
 
May we contact you directly to assist you?  If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
 
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H: 
 
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
 
Thank you for letting us help assist you.
 
Sincerely,

Romeo