Customer Ratings & Reviews

Posted 11 months ago

Hello Reviewer,

Thank you so much for your feedback! We're thrilled to hear you're enjoying watching your favorite shows on your new Bravia 5—big screen and exceptional picture quality!

Thanks for choosing Sony.

Sincerely,
Jenn.

Posted 6 months ago

Hello GlenM,

Thank you for choosing Sony!

We couldn't be happier to hear that you are enjoying your K98XR50 TV and that it has been easy to use. We're also glad the installation went smoothly and that BestBuy did a great job. Your positive feedback motivates us to continue delivering quality products and services.

Best regards,
-Fred

Posted 5 months ago

Thank you for the fantastic review, Tausif!

We’re thrilled to hear that the contrast and clarity of your K-98XR50 are making such an impression. It’s great to know you’re enjoying that premium BRAVIA picture quality!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Posted 9 months ago

Hi MattV,

We're so happy to hear that you're satisfied with your new BRAVIA 5 TV's performance and surround sound integration. It's fantastic to know you feel it's a great value, as we strive to deliver premium features that our customers love. Thank you for sharing your positive feedback!

Thanks for choosing Sony.

Best regards,
Eliab

Posted 11 months ago

Hi Penny!
We are immensely pleased to hear that you've received your new BRAVIA 5! We're confident that its stunning 4K HDR picture and immersive sound will elevate your home entertainment experience.

Thanks for choosing Sony!
Best regards,
Estefany

Posted 9 months ago

Hi DariusP!
We are really happy to hear your thoughts about the BRAVIA 5! The TV’s advanced picture technology makes colors and details really stand out and having 4-channel audio can bring out the surround sound effect much better than TVs with fewer channels.

Thanks for choosing Sony!
Best regards,
Estefany

Posted 11 months ago

Hi ChrisH,

Thank you for considering Sony products.

We apologize for the inconvenience with your K98XR50 TV. We understand how frustrating it is when a product doesn't perform as expected, especially after your investment.

This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.

To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred

Posted 4 months ago

Hi GetNMyTummy,

We are honored to hear that your new BRAVIA 5 is impressing you with its brilliant brightness and beautiful picture quality! It is fantastic that the screen size is a perfect fit for your space. We also appreciate you sharing that helpful tip regarding Game Mode; using that setting is exactly how we ensure gamers experience the ultra-low latency and responsiveness needed for a competitive edge. It’s great to know you’ve dialed in the settings for the best possible experience.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Posted 3 months ago

Hello MichaelC,

Thank you for choosing Sony!

We couldn't be happier to hear that the K98XR50 TV enhanced your Super Bowl experience with clear picture quality and a variety of apps. It's wonderful to know the built-in Google smart function is serving you well and that the TV has become a great value addition to your home entertainment.

Best regards,
-Fred

Posted 3 months ago

Hi HassanN,

We are ecstatic to learn that you are enjoying the best-in-class image quality of your new BRAVIA 5! We specifically engineered this model with our advanced Mini LED backlight and Dolby Vision technology to ensure that the stunning contrast and vibrant colors remain consistent and accurate. It is wonderful to hear that the expansive viewing experience is standing out compared to other models you've seen.

Thank you for choosing Sony!

Best regards,
Dominick

Posted 3 months ago

Hello DebG,

Thank you for choosing Sony!

We couldn't be happier to hear that you find the K98XR50 TV awesome. Your suggestion about a backlit remote is valuable, and we appreciate you sharing your experience with both the remote and the app. Your feedback helps us understand what enhances your enjoyment and convenience.

Best regards,
-Fred

Posted 3 months ago

Hi DougO,

It makes us really happy to hear that your new entertainment setup is performing so brilliantly, even when running purely off your Starlink connection! By pairing the BRAVIA 5 with the BRAVIA Theatre Bar 8, you are taking full advantage of our Acoustic Center Sync technology, which allows the TV to act as the center channel for the soundbar. This creates a perfectly synchronized audio-visual experience where the sound feels like it is coming directly from the action on the screen, complementing the vibrant Mini LED picture perfectly.

Thank you for choosing Sony to be the heart of your home cinema.

Best regards,
Dominick

Posted 6 months ago

Hi GaryB,

We are absolutely thrilled to hear that you are so pleased with your choice of the 98" BRAVIA 5 Mini LED TV! It's fantastic that you found the Sony BRAVIA picture quality unparalleled after reviewing all the options, providing you with a true-to-life viewing experience.

Thanks for choosing Sony.

Best regards, Eliab

Posted 4 months ago

Hi bill423,

We’re so glad you’re enjoying the massive 98-inch scale of your new BRAVIA 5 for game day! To get that store-quality sharpness, we recommend checking that your 'Picture Mode' is set to 'Standard' or 'Cinema' and ensuring 'Reality Creation' is set to 'Auto' in the Clarity settings to boost fine details. Additionally, verifying that your HDMI signal format is set to 'Enhanced' will ensure you're getting the full 4K resolution you saw in the showroom.

Thanks for choosing Sony.

Best regards,

Eliab

Posted 4 months ago

Hi Rickster!
Thank you so much for the fantastic review! It is truly wonderful to know that you consider the K-98XR50 to be the benchmark for TVs. We're so happy that the picture and reliability are hitting the mark for you.

We're genuinely thankful you decided on Sony!
Best regards,
Estefany

Posted 3 months ago

Hi LMK1,

It brings us great satisfaction to hear that the 98" BRAVIA 5 is delivering such an amazing large-screen experience for you. We designed this massive display to provide an truly cinematic sense of scale, and we are thrilled that it has made such a powerful impression.

Thank you for trusting Sony to be the centerpiece of your home theater!

Regards,
Dominick