Customer Ratings & Reviews
- Model:
- WIC400/W
- SKU:
- 6029023
Rating by feature
- Sound Quality
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.
This summary was generated by AI based on customer reviews.
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst headphones ever, the cord keeps falling and the earbuds stick you in the neck. Very poor quality from Sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sad01, We regret to hear that your device's performance failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing!! I returned them the next day. They kept turning off and on. Especially in the middle of a conversation. Hated them.
No, I would not recommend this to a friendThis item is a horrible buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No a good choice. This is a horrible item nothing like some LG TONES. Hade to use in a pinch took them right back into the store and returned on the spot.
No, I would not recommend this to a friendI Have Yet to Have A Pair Last More Than 15 Days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this item three times in a 45 day period because they died. Caveat Emptor, these headphones are not reliable.
No, I would not recommend this to a friendSony-C400 Wireless Behind the neck Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed and completely disheartened with this product. Cheap Quality, difficultly connecting, and not user friendly.
No, I would not recommend this to a friendDeep discount store merchandise
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it, took it home, next day I took it back. It has the look and feel of something that should have a orange "reduced price" tag on it.
No, I would not recommend this to a friendDo not recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible quality, you hear more background noise when talking on the phone then you can her the person you’re talking to.
No, I would not recommend this to a friendWorse Headset I've purchased
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worse bluetooth set ever. It sounds like theres a echo when you use them. The cheaper 300/310 Sony version is way better.
No, I would not recommend this to a friendNo one could hear me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It only worked for me listening to music. No one pob the other end could hear me. They said I sound muffled.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MsTyL1983,
We regret to hear that you're having issues with this unit. Let's try to isolate the issue by following some troubleshooting steps included on this link:
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513176.html
Regards,
Zac
Sony Social Support
Already faulty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 6 weeks into purchasing and the right side doesn't work. Device shuts down onit's own, continues to interrupt to advice that device charge is medium.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Xavier, We are sorry to hear about what happened. You can Follow these steps to troubleshoot this issue: https://esupport.sony.com/US/p/support-info.pl?info_id=1727&kbid=00024605&mdl=WIC400
Regards, -Jay
Dont buy it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Utter garbage, and even worse that it is from best buy because they are the worst!
No, I would not recommend this to a friendNot clear..and people complain that it sounds to l
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not satisfied with this product. There is a lot of background interference. People complain about not being able to hear me clearly.
No, I would not recommend this to a friendWorst wireless headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product less than 2 weeks ago. It ran out of battery charge. I went to charge it and got nothing: no red light, wouldn’t turn back on. Nothing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RabiEdWulph, we're sorry to hear about this. Please refer to the link below for possible troubleshooting steps to fix this issue. We apologize for the late reply. Thanks! ^Ron
http://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513178.html
Poor sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are definitely not for me. The guy in the store told me that they were good, but they just sound so cheap to me...very poor sound quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MadamCJ,
We regret to hear that this unit failed to meet your expectations, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.
Regards,
Zac
Sucks, doesn't work well
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't sync up to phone well and cuts off with full battery. Bluetooth doesn't correct. The sound goes in and out.
No, I would not recommend this to a friendBroke a little over a month later. Not worth it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working a month after purchasing. Now they won't replace it because it's a little over 30 days.
No, I would not recommend this to a friendTerrible design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds just hang randomly and the sound was absolutely terrible! Sony is overrated... I was very disappointed and returned them immediately!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Delo, We regret to hear that it didn't live up to your expectations and had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph
Bluetooth headset
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good quality product at all. broke first time wearing them. Sound was muffled and hurt our ears.
No, I would not recommend this to a friendEasy to use but very very noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got that product at a good price but sometimes u get what u pay for. The noise in the background while your talking is very annoying
No, I would not recommend this to a friendComplete Piece of Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve bought two this month & both broke within 3 days of use. They also don’t hold a charge for more than 5 hours.
No, I would not recommend this to a friend