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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 2180 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers recognize the C400 Wireless Behind-the-Neck In Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and find the earphones lightweight and easy to use. However, some users have concerns about connectivity issues, microphone quality, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 2,180 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Good sound quality but pricy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good as is the battery life. The buttons are small and a bit cumbersome to manipulate for someone like me with large fingers - it is easy to do if the headset is in-hand rather than around the neck. Overall, I rate it a pretty good device but pricy.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good battery life, clear sounds, sits around your neck so not to worry about losing them

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    I love the distance and the battery life!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd pair of these headphones and I love the distance I can go in them and the fact that I can go two days and then charge them with the 20 hour battery life. My issue with the product is that the tip that goes in my ear always falls off and gets lost and one or both of the ears eventually go out. But with a warranty I just trade them out so it’s worth it to me

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones I've owned.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed something with a long battery life for listening to music while at work. These stay right in place all day compared to others I've owned that kept falling off my neck. Sound quality is great. They have a great range. I can often leave my phone my kitchen and never drop connection while going anywhere else in my house.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Best wireless headphones ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can listen all day long and have yet to run out of power. My other Bluetooth headphones almost never connect to my iPhone automatically when I turned them on. I would have to turn the Bluetooth off and one in settings each time. Once I pair them these connect to Bluetooth right away without messing with any phone settings every time.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    just what I needed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed. Ear buds are NOT the best for my situation, so there are a great alternative. crisp sound loud enough and battery life is just fine (for what I use em for).

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Loved the headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, long battery life, sound is great and you can use for cell calls with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Eh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used for work. Battery lasted quite a bit but i wouldn't recommend for long term use as it fell apart after a couple of weeks

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sounds awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought these for my wife. She immediately like the sound and how loud they can go. Buds can be taken out and just hang inside her shirt. Only bummer is the ear bud covers. Had to get -a lot- of replacements. After 1 month she had only one piece left from all the sizes that came with it. Not a deal breaker, but it's the only thing keeping these from 5 stars

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Very Satisfied with this product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great, sound quality is very good. Battery life was better than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great for everyday use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Love it. Sound is crystal clear. Last a pretty long time on battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sound quality & comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After bouncing back and forth between over the ear cans and minimal buds, the Sony C400 is a great alternative. The bluetooth connectivity gives me freedom, along with long battery life, and I don't have to worry that they are so small I will lose them! The sound is what you would expect from Sony...very crisp and clear.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    High quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. A little bulky but stays in place nicely during physical activity.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery last forever and I use these daily for 12 hours a day 5 days a week with no issue, and they are comfortable and don't fall off. I have used lots of headphones throughout the years as I work in construction and these have not broken once as for the others i used usually in the first month they break.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is outstanding good sound and comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Overall good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best battery life and sound quality. Best Buy has good consumer support and geniun product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were exactly what I was wanting without costing too much. I use the to watch you tube videos on my iPad. They work great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great, stay in place and hold a charge.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Works Pretty Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great. The sound quality is great and it is comfortable to use.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little bit confusing to get it connected but I read the manual and I was able to get it the sound quality is very good and it is comfortable and when im on the phone i put it down on the table or in my pocket while i do errands or watch tv

    I would recommend this to a friend