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Customer Ratings & Reviews

Your price for this item is $209.99
The comparable value price is $429.99

Customer reviews

Rating 3.8 out of 5 stars with 202 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Controller

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers commend the Geek Squad Certified Refurbished PlayStation 4 Pro Console for its generally good condition, smooth performance, and functionality. Many appreciate the console's accessible price point and that it typically includes all necessary components. However, some customers reported issues with the power cord, including missing or incorrect cords, and noted that the packaging could be improved to better protect the console during shipping. A small number also mentioned the console's noise level as a concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 202 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing refurbished product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well for buying refurbished. Bought on sale and im very satisfied with my purchased. The fan does start to spin with the higher games, as would any other console/gaming device. Definitely worth it. My one downside is that it came with only 1TB of storage, and with how big games are now, you have to buy an external hard drive.

    I would recommend this to a friend
  • Cons mentioned:
    Noise, Power cord

    Rated 1 out of 5 stars

    The Nightmare on Christmas!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a refurbished PS4 pro for my daughter as a gift for Christmas and it was a total let down. Ruined her whole Christmas honestly. Despite some reviews that mentioned they recieved just a PS4 with no cords or controllers I ordered it anyways because a majority of reviews said it arrived with everything and in great condition. Unfortunately we weren't the lucky ones. It arrived with everything but a power cord. So needless to say my daughter was very excited to play her new PS4 and couldn't for 2 days till a cord was ordered and arrived from amazon. Then once turned on the console was sooo slooow it took her 5 hrs to sign into her PS account. I thought I was doing her a favor getting a PRO top notch of the ps4 but honestly our old slim runs better and faster than that. Then the cherry on top, the PS4 was soo loud while it was running it was driving her crazy. We couldn't do it. It had to be returned. It was all a waste of time and money honestly. I wouldn't chance buying refurbished.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Power cord

    Rated 4 out of 5 stars

    Used ps4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It arrived on time and Everything worked as it should they sent the wrong power cord but they switched it out at the store the had it labeled as refurbished instead of just used i dont think they did anything to it and it was very dusty when it arrived but nothing was wrong with it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refurbed PS4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished Sony PS4 represents an outstanding value for a gaming system.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Download speed

    Rated 5 out of 5 stars

    Best PS4

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You would not think this was a used item. Download speed is amazing it comes in great condition as well. Comes with a controller as well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    I love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works awesome, I play it everyday, runs good I love it

    I would recommend this to a friend
  • Cons mentioned:
    Power cord

    Rated 4 out of 5 stars

    Missing correct cord/cable.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item works. But was sent with wrong power cord and no HDMI cable, which was supposed to be included. I had to order the correct power cable and a HDMI cable from Amazon.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Packaging

    Rated 4 out of 5 stars

    Console is great, packageing is almost nonexistent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying the console is perfect. This was wonderful. My only reason for removing a star was the packing. All of the pieces were just laying in there with one small piece of bubble wrap. Not sure how it survived shipping like that.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s still working fine loving the gaming system..

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 2 out of 5 stars

    PlayStation 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great to have and amazing to play on thanks so much

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Solid Buy!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and came with all the necessary components. Came in great condition. Taking one star off because pick-up was delayed several days.

    I would recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 4 out of 5 stars

    PS4 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was pretty good there is no orignal box but the cords and everything come with it. I was kinda disappointed when it said that there was a headset and I didn’t get one and the controller was red

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Brilliant Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked very well without any troubles. I am very happy with this product and would recommend it to anyone trying buy a budget PS4.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 3 out of 5 stars

    Ps4 pro is fine , Controller is in a bad condition

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually received my refurbished PlayStation 4 pro today and the playstation is working good and it’s in a good condition , but the controller was in a terrible condition , actually the controller was dusty and the R2 button was not working at all , I think I liked the condition of the playstation but best buy must find a solution for these terrible controllers that they send with the PlayStations

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    PS4 Pro Refurbished

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this refurbished PS4 Pro for my son and it works great so far. Highly recommend

    I would recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 1 out of 5 stars

    Biggest mistake ever.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worse experience ever. Package was beaten up when arrived… opened it up just to find out an old PS4 model with 500Gb. The controller missing several buttons and cracked up (literal trash) and not only that when connected to my TV the console didn’t even have an operative system installed so it wasn’t even operational. DO NOT BUY THIS PRODUCT ONLINE UNDER ANY CIRCUMSTANCES.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition, Performance

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like a brand new one all you need is patience and it will work like a brand new one

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, sent the wrong power cord but not a big deal to me. Everything else was in the box

    I would recommend this to a friend
  • Cons mentioned:
    Packaging

    Rated 4 out of 5 stars

    Not bad.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems good so far. Bought it used, so the packaging could have been a little better to avoid damage during shipping but everything is working.

    I would recommend this to a friend
  • Cons mentioned:
    Power cord

    Rated 4 out of 5 stars

    Decent purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works pretty good. To be used. Just a few scratches and dirty and it was missing the power cord ..

    I would recommend this to a friend