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Customer Ratings & Reviews

$209.99
Save $220
Comp. Value: $429.99

Customer reviews

Rating 3.8 out of 5 stars with 214 reviews

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Rating by feature

  • Performance

    Rating 4.2 out of 5 stars

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Controller

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers often highlight the smooth performance and good condition of the Geek Squad Certified Refurbished PlayStation 4 Pro Console, along with its great price. However, some customers have reported issues with the controller, such as missing rubber on the thumb buttons, and missing power cords. There were also a few comments on the packaging and console noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 214 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Besttttt ps4 I ever got!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lowkey didn’t expect this but it works so good like omg and it looks so good too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall it's still great console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PS4 controller was a little banged up but it still works... and it didn't have usb charging cable for controller.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst experience ever, False advertising

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was rhe worst experience ever with Bestbuy. Made the purchase online and when received it was missing the headset that was stated in product description. I chatted online with Bestbuy and they said take it to the store no problem they will get one for you. When i arrived at the store 1 hour away they said they couldn’t help me. They told me in the store that it was an online purchase and they could not get a headset, that I would have to call the 1-888 number, even through they had already told me to go to store. I called the numbwr from the store and again they could not help me. Basically told me it was a refurbished items and most of the time they dont come with all the parts even though they list them. I explained isn’t that false advertising??? They said nit really but they dont check the refurbished items very well. I was told my only option was to return this one and hope the next refurbished one had all the parts. Horrible customer service in the store and on the phone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Old school

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Console works good very clean could have been packed and shipped better but I'm very happy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommend to buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working fine, nice, and smooth to play games. Great playing experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well-Conditioned PS4 Pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ships in same white box that it's originally inside the slip cover. System was very clean, all cables and controller were clean and official. Controller sticks were tight with no drift. Manual was present and still sealed. Overall, I was pleasantly surprised at the condition. If it was refurbished, it sure didn't look like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good second hand ps4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ps4 works just fine, I'm very happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    PS4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition! I use the PS4 with my family to play games. Recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and in brand new condition. My son was extremely happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great the ps4 was amazing had a lot of storage and the controller was good

    I would recommend this to a friend
  • Pros mentioned:
    Download speed

    Rated 5 out of 5 stars

    PlayStation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good game. So far no issues. Download time pretty good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product runs better than the trade in. Storage is great. Wifi connection is great. Picture is great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The best my nephew loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My nephew is obsessed with his new ps. Super happy

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Ps4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PlayStation 4 is a wonderful buy and keeps the kids occupied

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Would definitely recommend buying one. My son loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfectly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with this refurbished items, works great and as expected

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing came perfectly on time great condition its

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works amazing even though it came out years ago and really fun

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS looks and works as new! My nephew is really happy

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ours broke after 10 years this one is great. No issues

    I would recommend this to a friend
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