Customer Ratings & Reviews
- Model:
- HTG700
- SKU:
- 6403902
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the HT-G700 soundbar for its exceptional sound quality, easy setup, and affordable price. Many customers rave about the crystal-clear sound and immersive surround sound experience, while others appreciate the straightforward setup process and sleek design. While some customers wish for stronger bass and better connectivity, the overall sentiment is that the HT-G700 offers excellent value for its price range.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This helps understanding what people are saying but I still can not understand on everyone. May return it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are sorry to hear that the HTG700 did not meet all of your expectations when it comes to the dialogue, setting the Voice function to On will make dialogues easily heard by enhancing dialogue range on the HTG700 Soundbar. This can be enabled or disabled by pressing the Voice button on the Sony Remote.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Sound issue cuts out for 15 seconds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So while the sound is good and love the woofer there is an underlying issue with sound cutting out for 15 secs multiple times
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Juan, Thank you for choosing Sony. We are sorry to hear that you are experiencing audio cut off issues with your HT-G700 Soundbar. We'd love to troubleshoot the issue that you are having and make this a better experience for you. In the meantime, please follow these steps to troubleshoot.
Unplug the Soundbar power cord and plug it back in
1. Turn off the soundbar.
2. Unplug the power cable from the wall outlet.
3. After one minute, replug the power cable back to the wall outlet.
4. Turn on the soundbar.
Verify if this resolves the issue.
- Disconnect the HDMI cable or the optical digital cable and then reconnect it
- Disconnect the cable from the soundbar and playback device and then reconnect the cable.
If the issue is resolved, the issue may have been caused by a faulty connection with the cable.
- If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, locate the system apart from it.
- If there is an obstacle between the bar speaker and the subwoofer, move or remove it.
- Do not cover the top of the bar speaker with metal objects such as TV frame, etc. Wireless functions may become unstable.
- Locate the bar speaker and the subwoofer as close as possible
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great started sound system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only issue is for some reason it randomly changes the input mode and the audio cuts out for 20 seconds, then goes back to normal. Otherwise it’s a great buy for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sami, thank you for purchasing or product. We're sorry to hear that you have an issue with your SONY unit. You may check the USB input on the soundbar. Please follow the link below:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-g700/articles/00153455
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Blue tooth subwoofer issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall disappointed with the purchase. The blue tooth subwoofer disconnects frequently while in use.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good sound!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bar sounds good at high volumes and for some movies. In night mode or at low volume the dialog gets lost in the other sounds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisD, we're glad you like the sound quality of our product. You may enable the voice mode by using the supplied remote. The dialog is easily heard by enhancing dialog range. Thank you for choosing SONY. ~Earl
Cheap soundbar
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor sound stage either too booming or not enough no mid ground
I would recommend this to a friendBerto
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product but the speaker bass could be better. Not enough subwoofer power. As usual Sony product ease of use is present here also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Berto, While we are glad to hear that you are happy with the sound quality of your new HTG700, we are sorry to hear that the subwoofer is lacking power. If your subwoofer isn’t adjacent to a wall in the corner, we recommend placing the subwoofer there to improve your bass performance. Please keep in mind that if the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear.
Vertical Surround Engine, our advanced surround technology, lets you enjoy the thrill of the latest theater audio formats like Dolby Atmos/ DTS:X in a single slim unit. Its three front speakers, combined with unique Sony signal processing, reproduce "vertical" audio, creating virtual surround sound that seems to come from all around you.
Regards,
Carl
Ernie
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dissapointed about the voice delay and sometimes no voice whem switching chanels or formats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hometheater, we are sorry to hear that you're having an issue with your soundbar when switching channels or format. This is definitely not the experience we'd like you to have with our products. In the meantime, please try to reset the soundbar by following the steps on the manual below.
https://support.am.sony.com/release/Manual_5020433111.pdf see page 45.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Good, not amazing.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job, but doesn’t blow anyone away. This replaced a much less expensive Vizio soundbar and I honestly don’t hear the two hundred dollar difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, we're glad you like our product. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos® soundbar even features a dedicated center speaker for clearer dialogue. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Earl
Sound bar review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay and was easy to hook up. Definitely sounded better at the store. Would go with a less expensive one if buying again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DonC, We are so glad you are pleased with the performance of your HTG700. Vertical Surround Engine, our advanced surround technology, lets you enjoy the thrill of the latest theater audio formats like Dolby Atmos/ DTS:X in a single slim unit. Its three front speakers, combined with unique Sony signal processing, reproduce "vertical" audio, creating virtual surround sound that seems to come from all around you. -Carl
- Pros mentioned:Sound quality
Sounds like a tin can.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For reference, I was “upgrading” (or so I thought) from a LG SJ7, which is a “split” sound bar. I recently got a 65” Sony X950G and decided it was time to go ahead and upgrade the sound bar, ideally for Atmos. After waiting for the price to drop I installed it tonight and no matter the setting, the HDMI cable, even going through optical, it sounded like a tin can. The only thing that was a noticeable improvement was the clearer voices thanks to the extra channel... Honestly, it sounds like crap for a $600 sound bar. Very disappointed considering the reviews surrounding this unit were so good. Will attempt to get another unit...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sean, We regret to hear you're having audio quality issues with your soundbar. Please try to adjust the sound settings to see if it will improve your listening experience. Aside from the various sound modes and subwoofer gain adjustments, please ensure the G700 is mounted closer to your ear level to allow the detail of your content to be heard. If the soundbar cannot be mounted to your ear level, try seeing if you can angle the soundbar to fire upwards towards your ears. You may find that you will hear more detail. If your G700 is on an entertainment stand, placing the soundbar closer to the edge of the surface that it is mounted on will also allow you to have a better experience as well. Hope this helps! -Sam
vern
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds really awesome. Have a little problem when watching some programs. Backround noise sometimes overbearring, difficult to hear dialog(conversation)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vern, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with your SONY unit. The dialog is easily heard by enhancing the dialog range. You may press the VOICE on the supplied remote to enable this function. If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
I like it!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the sound in conjunction with the Sony TV, is a very good option to buy, it has a high volume while maintaining the fidelity of the music, they allow you to connect in the best way with the TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Helmuth, Excellent choice! We are so glad to hear that you are happy with your new HTG700 soundbar paired with your Sony TV! Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thank your positive feedback and for choosing SONY! -Carl
- Pros mentioned:Bass
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.subwoofer is great. Soundbar needs improvement my TV speakers sound clearer and volume response is low and low.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi chingon1, we're glad you the subwoofer of this unit. We're sorry to hear that you have an issue with your SONY unit. You may select different sound modes that are tailored to different kinds of sound sources using the supplied remote. If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Sony HT G700 Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box. Was in good shape but was missing the HDMI cord. Still a good value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlM, Awesome! We are so glad to hear that you are happy with your new HTG700! Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thank your positive feedback and for choosing SONY! -Carl
Don't spend the extra money on this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Technology is too far ahead of the broadcasting stations. 90% of them do not broadcast is dolby atmos, so it looks like I just bought an expensive sound bar with too many features. Also, remote does not work on the bar at all. You can not operate it from it's remote to adjust anything at all. You can only increase and decrease the sound level from the tv remote. All other functions useless.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, While we are glad to hear that you are happy with your new HTG700, we are sorry to hear that you are not able to utilize all of the features of your new soundbar. If you are trying to use the Sony Remote or your TV remote to control the functions of the soundbar, please enable the Control For HDMI feature and Bravia Sync of the HTG700. For more information, please check this link: https://www.sony.com/electronics/support/res/manuals/5020/d330da0eb60bda23aba90694a33a9a42/50204331M.pdf page 33
Regards,
Carl
Not that great...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing. Didn't begin to start receiving sound until volume was past 20.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Quality,
We regret to hear that you are not satisfied with the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/software/00278528
The overall volume may vary depending on the source content. Make sure to try multiple sources. Check if night mode is disabled. Night mode function outputs the sound at low volume with minimum loss of fidelity and clarity of dialogue. Press the NIGHT button on the supplied remote to set the function on or off.
Resetting the soundbar may also help resolve the issue. You may refer to page 45 of this link:
https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mute button is poorly located and it would be nice if it was lighted. Otherwise we are enjoying the soundbar
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lynn, We are so glad you are pleased with the performance of your HTG700. We took note of your feedback with the remote as this can help improving the HTG700. Vertical Surround Engine, our advanced surround technology, lets you enjoy the thrill of the latest theater audio formats like Dolby Atmos/ DTS:X in a single slim unit. Its three front speakers, combined with unique Sony signal processing, reproduce "vertical" audio, creating virtual surround sound that seems to come from all around you. -Carl
My gamer setup is complete.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I looked at reviews and figured it would be a solid upgrade from my Bose 300, I definitely was surprised with the size of the included subwoofer. This was a good pick up to pair with my new Sony X900H. Definitely a great setup for the PlayStation 5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sherwin, we're glad you are enjoying your SONY soundbar. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos® soundbar even features a dedicated center speaker for clearer dialogue. Thank you for choosing SONY! ~Earl
Would not buy again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy again but would buy another manufacturer. It drops the sound whenever there is a program change, after a commercial, or when another program comes on. It is searching for the proper type of sound such dobie, or other sound types. Very much a pain when you miss the first part of a program when it switches from commercial to broadcast. Would not buy again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OneAce, we're sorry to hear that you have a sound issue with your SONY unit. Please follow this link to isolate the issue:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/articles/00026049
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely,
~Earl