Customer Ratings & Reviews
- Model:
- HTG700
- SKU:
- 6403902
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the HT-G700 soundbar for its exceptional sound quality, easy setup, and affordable price. Many customers rave about the crystal-clear sound and immersive surround sound experience, while others appreciate the straightforward setup process and sleek design. While some customers wish for stronger bass and better connectivity, the overall sentiment is that the HT-G700 offers excellent value for its price range.
This summary was generated by AI based on customer reviews.
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was right but the sound is not what i expected it is not very loud and the voices are hard to hear even with the clear voice on had a cheaper unit that this replaced that had good sound and could hear the voices clearly. Its not bad but just not what i had hoped for.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ranger2016, Thank you for choosing Sony! While we are glad to hear that you are happy with your new HTG700, we are sorry to hear that you are experiencing difficulties hearing the dialogue on the HTG700 Soundbar. Setting the Voice function to On will make dialogues easily heard by enhancing dialogue range on the HTG700 Soundbar. This can be enabled or disabled by pressing the Voice button on the Sony Remote. Also, please check if the night mode is enabled. If so, please disable the night mode feature.
I hope this helps.
Regards,
Carl
Sony - 3.1-Channel Soundbar w/Wireless Subwoofer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great... when it works! drops surround sound quite often when we are watching a program, doesn't matter if it's netflix, hbo nor hulu, happens on everything. Not extremely happy about it not pairing with the TV that we purchased the same day Sony - 65" Class X85J Series LED 4K UHD Smart Google TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bren,
Thank you for sharing your feedback on using our Sony HT-G700 3.1CH Dolby Atmos/DTS:X Soundbar with Bluetooth Technology. While we're glad you like the sound quality, we regret to hear you are having a sound issue with your HT-G700. This is not the experience we want you to have. Please allow us to help you and turn this into a better experience. Follow the steps below to isolate the issue.
- Make sure that both the TV and soundbar have the latest firmware update. Downloads are posted on your model support page at https://www.sony.com/electronics/support.
- Turn off the soundbar, wait 30 seconds, and then turn it back on, audio will resume.
• If you're streaming Dolby Atmos® or DTS:X™ audio formats, it may go out again.
- Disable eARC functionality from the TV side.
• On the TV remote control, press the Home button.
• Select Display & Sound → Audio output → eARC mode → OFF
Note: This will disable the Dolby Atmos and DTS:X audio and down convert to LPCM / Dolby Digital® format.
Should you need further assistance, please follow the steps below for ways to contact us.
You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Soundbar with wireless subwoofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An ok soundbar with wireless subwoofer. Does the job.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Household, we're glad you like our product. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thank your positive feedback and for choosing SONY! ~Earl
Makes a great gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it is as a gift, and they enjoy it. Sounds amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Percy,
Awesome! This is a great gift and we're glad to that the recipient are enjoying the amazing sound of the HTG700. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thank you for choosing Sony! - Kris
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound bar. Unfortunately I have to returned. Sony it is a very good brand
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jota, While we appreciate the positive feedback, we regret to hear that the unit had to be returned. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony soundbar by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. Please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Sincerely, Sam
Not really worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is not that great. I had a old Samsung sound bar before and it out preformed this system and it was half the size. Not sure if I’m doing something wrong sub is just not strong at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Apple,
Thank you for your review. We sincerely regret that the sound quality of our HT-G700 didn't live up to your expectations. This is definitely not the experience we wanted you to have on our premium soundbar. The loudness as well as the sound quality of this soundbar will depend on the source that you're playing and audio device that you are using. We are not sure what brand/model of TV/Projector you had our HT-G700 connected to. However, you may try adjusting various settings related to the sound settings of the TV/Projector and soundbar to isolate the problem. For the HT-G700, this soundbar features a sound mode that is tailored to sound sources and voice mode to make dialogs clearer. If you haven't yet, you can adjust it to your liking by pressing the buttons on the remote control. We also suggest having your HT-G700 placed closer to the ear level to allow you to hear more details. If the bar is mounted low, you may not have the best listening experience.
The following articles may help you solve the problem:
Adjusting the Sound Quality - https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf (Pg. 27-30)
No sound or only a very low-level sound is heard from the subwoofer - https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf (Pg.42)
And as general recommendation, to ensure you are getting the most out of your HT-G700, we highly recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/downloads
Should you need more information or technical assistance with our product, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate you & your input, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Archers sound box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device was very easy to install and just easy to operate . The delivery was as quoted.It was a pleasant purchase experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DollsTV! We are so glad to hear that you are happy with your purchase! Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thank your positive feedback and for choosing SONY! -Carl
Professionalism all the way!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Professional installation by the Geek Squad! Matt the store manager in Owasso is very professional and a great person to work with!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doug,
We're thrilled to hear your 5-star review of the HTG700 soundbar. We hope you continue to enjoy this amazing soundbar. Enjoy powerful 3.1ch Dolby Atmos surround sound and crystal-clear dialogue with the HT-G700 soundbar’s dedicated center speaker, powerful wireless subwoofer, and advanced Vertical Surround Engine technology. Hear everything in up to 7.1.2ch sound with multiple sound modes for enhanced audio. Thanks for choosing Sony!
-Ralph
Sony Sound Bar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounded much better in the Best Buy store than it did in my house I did the adjustments that I thought were correct but after 30 days I thought maybe it was me but I had other people to the house and it wasn’t they said that for the money it didn’t sound right so I returned it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi whatdidibuy, we're sorry to hear that you had returned your SONY unit. It is recommended to adjust the sound mode of this unit that is tailored on sound source. We hope you will consider Sony again in a future purchase. In case you need assistance or have any concerns, you can email us at socialsupport@am.sony.com.
~Earl
Good choice for my needs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mark Stapleton was the adviser that helped me select the sound bar. He also advised me on my TV purchase. He gave great advice across the board. He was a pleasure to work with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dick, we're glad you like our product. Your adviser made the best choice. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos® soundbar even features a dedicated center speaker for clearer dialog. Thank you for choosing SONY. ~Earl
Sony Sound bar and sub woofer and a Sony DVD play
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone in the store was wonderful. Friendly and willing to answer questions and assist with the purchase. The sound bar that we purchased is a great asset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Betsey, Thank you for the 5-star rating! We're glad to hear you're enjoying your new soundbar and good to know you had such a wonderful shopping experience. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos® soundbar even features a dedicated center speaker for clearer dialog. Thank you for choosing SONY. -Sam
Easy Pass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sub par in every sense of the word. If it was 200-250$ I'd give 5* but given the cost the performance was atrocious. Definitely doesn't deserve to have atmos anywhere on the box. I went with the vizio 5.1 v series instead. I'd start looking that direction to save your time and money, Excellent experience with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ElectroConnissueur, we're sorry to hear this. When playing Atmos, a premium high-speed HDMI cable with ethernet is required. It is advisable to make sure that the soundbar has the latest software. We would like to know more about why you chose a different brand. We have our support team that always happy to assist you. You may reach us by sending an email at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you reconsider SONY again. ~Earl
Sony #1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is the way to go! Hands down have had a flat screen Bravia since 2010 never had a problem with it. Sony sound bar equally as good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeT, We are so glad you are pleased with the performance of your HTG700. Vertical Surround Engine, our advanced surround technology, lets you enjoy the thrill of the latest theater audio formats like Dolby Atmos/ DTS:X in a single slim unit. Its three front speakers, combined with unique Sony signal processing, reproduce "vertical" audio, creating virtual surround sound that seems to come from all around you. -Carl
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is good. The family and I have enjoyed this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ev20001, thanks for the feedback! We are so happy to hear you and your family are satisfied with the outstanding sound quality of our HT-G700 3.1ch Dolby Atmos®/ DTS: X™ Soundbar. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos® soundbar even features a dedicated center speaker for clearer dialog.
Thank you so much for choosing Sony!
- Romeo
Sony - 3.1-Channel Soundbar with Wireless Subwoo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - 3.1-Channel Soundbar with Wireless Subwoofer and Dolby Atmos/DTS:X - Black Sony is sony everywhere. Great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bandera12, Awesome! Glad to hear that you are happy with the sound quality of your new HTG700! Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thank your positive feedback and for choosing SONY! -Carl
Disappointed when paired with Sony tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Really thought a New Sony Bravia and new sound bar would work better together. Had Best Buy install so its not like I screwed something up. Every time I turn the tv on it starts as tv audio then the sound bar says please wait and the the tv says switching audio. Takes about 10 seconds so you’re waiting for it to happen to adjust the volume down quick when kiddo is sleeping. Every time I FF or Rewind my Directv there is 5 seconds of no sound which is really annoying unless I turn the Dolby Digital off making it just a basic speaker. Have the subwoofer at full volume but doesn’t do much until I turn the tv up way too loud for my small living room. A cheaper Polk system and it sounds way better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi worktripper, We are sorry to hear that you are experiencing issues with your HTG700 soundbar. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please check our article link: https://www.sony.com/electronics/support/televisions-projectors/articles/00173195 this will let us isolate and troubleshoot the issue.
May we contact you to assist you further? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it alot . Wife complains that since I have it I play TV to load.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tibbs, we're glad you like our product. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos® soundbar even features a dedicated center speaker for clearer dialog. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thank you for choosing SONY. ~Earl
A Rare Disappointment from SONY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes that this high end Sony sound bar would improve the sound from my Sony 65 inch OLED TV. Unfortunately, the volume still has to be at very high levels in order to hear it! Since I’ve already attached it to the wall in my house, I’m not really able to return it. Oh well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Moose, Thank you for choosing and purchasing our HT-G700 Soundbar. We are sorry to hear that the soundbar did not meet your expectations. The soundbar has pre-programmed sound effects that are tailored to different kinds of sound sources. Also, please make sure that the night mode is disabled. This outputs the sound at low volume with minimum loss of fidelity and clarity of dialog. Please press NIGHT on the soundbar remote to set the function on or off.
Should you need further assistance, please contact us for help.
Please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Carl
Thankful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very satisfied with the product, and the customer service. I would definitely recommend Best Buy retail too all of my family and friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sosmoove, Thank you for the 5-star rating! Glad to hear that you are enjoying our HT-G700 Soundbar. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thank your positive feedback and for choosing SONY! -Carl
Easy to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not in sync with lips. When you hook up TV ears TV sound goes off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jimbo, we're glad you like the convenience of installing this 3.1ch Dolby Atmos / DTS:X Soundbar. We're sorry to hear that you have an issue with your SONY unit. When the sound does not match the pictures on the TV screen, you can adjust the delay between the picture and sound by going to MENU > AUDIO SETTINGS > (A/V Sync). You can adjust from 0 msec to 120 msec in 40 msec increments. You may find the link below helpful for the TV sound goes off if you use headphones/ TV ears: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-g700/articles/00159255 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl