Customer Ratings & Reviews
- Model:
- HTG700
- SKU:
- 6403902
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the HT-G700 soundbar for its exceptional sound quality, easy setup, and affordable price. Many customers rave about the crystal-clear sound and immersive surround sound experience, while others appreciate the straightforward setup process and sleek design. While some customers wish for stronger bass and better connectivity, the overall sentiment is that the HT-G700 offers excellent value for its price range.
This summary was generated by AI based on customer reviews.
Average-Wireless Sub cuts out
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, great sound, my issue is the wireless sub cuts out and cuts out often for me. It happens when using it with comcast cable or my ps5 or bluetooth to cell. Its very frustrating only happens for 20 seconds to 90 seconds but its enough to be frustrating. I need to read book to see if I can just go wired, but I dont think there was no other cables/wires in box. Defiantly not worth the money, but its capable of 4k throughput soo I purchased it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HuJack007, While we are glad to hear that you are happy with the sound quality of your HTG700, we are sorry to hear that you are experiencing audio cut off issues. We'd love to troubleshoot the problem and make this a better experience for you. In the meantime, please follow these steps to troubleshoot the issue.
First, please make sure that the soundbar is up to date with the firmware (version 1.055) as this will improve the overall performance of the soundbar. You may check this link for more information on how to install the software update to your HT-G700. https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-g700/downloads/00017093
Unplug the Soundbar power cord and plug it back in
1. Turn off the soundbar.
2. Unplug the power cable from the wall outlet.
3. After one minute, replug the power cable back to the wall outlet.
4. Turn on the soundbar.
Verify if this resolves the issue.
- Disconnect the HDMI cable or the optical digital cable and then reconnect it
- Disconnect the cable from the soundbar and playback device and then reconnect the cable.
If the issue is resolved, the issue may have been caused by a faulty connection with the cable.
- If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, locate the system apart from it.
- If there is an obstacle between the bar speaker and the subwoofer, move or remove it.
- Do not cover the top of the bar speaker with metal objects such as TV frame, etc. Wireless functions may become unstable.
- Locate the bar speaker and the subwoofer as close as possible
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you pay for what you get!! good brand at a good price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Airfryer,
Thank you for such a great review! We're happy to know that you are enjoying the HTG700 soundbar. You definitely made the right choice. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos® soundbar even features a dedicated center speaker for clearer dialog. Thank you for choosing SONY! - Kris
Not that good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is either too loud or you can't hear what they are saying. Tried every different setting can't seem to make it work. Going to return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WorkingMan, We are sorry to hear that you are experiencing difficulties trying to hear the dialogue while using the HTG700 Soundbar. We'd love to troubleshoot the issue and make this a better experience for you. If you still have the soundbar, setting the Voice function to On will make dialogues easily heard by enhancing dialogue range on the HTG700 Soundbar. This can be enabled or disabled by pressing the Voice button on the Sony Remote.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not enough power
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it has Bluetooth Capabilities however the power it’s not there. What’s the sound bar I was expecting it to have more power and a clear sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Decent, Thank you for choosing Sony. We are sorry to hear that the soundbar did not meet all of your expectations when it comes with audio and clear sound. For this, please make sure that the Night Mode of the soundbar is off you can enable/disable this function using the Sony Remote. and please try and set the Voice function to On. This will make dialogues easily heard by enhancing dialogue range. Please press the Voice button on the Sony Remote to enable/disable the Voice function.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Carl
- Pros mentioned:Dolby atmos, Sound quality
Great Sound and Bass
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar is very sleek, though not small, and delivers great sound and bass from the paired wireless subwoofer. I ran the soundbar setup via both HDMI and Optical cable to test superiority between the two. I did find the HDMI arc produces better audio for voice as it directs it via the center channel, its possible optical still does the same, but I just found the voice audio to be not as loud, requiring the volume level to be turned up rather high; it then made other scenes especially with music extremely loud. 99.99% of my TV viewing is ran through the Roku platform and thus all of it is streaming. The missing 1 star from the rating comes from "Dolby Atmos" capability. This product, like others I have used, do not create the top down sound through artificial means to be claimed as Dolby Atmos, it dosen't even come across as surround sound. Even the sets that are surround sound, with the directional speakers from a soundbar to bounce the sound of ceiling or whatever digital wizardry is used still doesn't produce what Dolby Atmos has intended for the platform. Unfortunately, the Sony HT-G700 falls into that same category. It is a great soundbar for sure with excellent sound for standard tv watching and big bass and thus greatly enhances any set's built-in speakers, but the Dolby Atmos badge I think is misleading for what that platform is actually trying to bring. One aspect I did like is that I did test my Roku 4K Premium (not a stick version) via the HDMI ARC and had no issues with functionality, as some HDMI ARC soundbars I have tried in the past did not work well with that setup. Another huge plus is the simplicity of wall mounting only requires user provided screws. Sony provides the template. Sony also took the extra time to engineer the inputs to be at an angle, instead of parallel or perpendicular to the wall. This greatly reduces cable strain and makes the mounting an easier task. I also like that the power cord is not hard wired; that is just a personal pet peeve. My last soundbar was also a Sony and while it is still a great soundbar, in comparison the HT-G700 produces a more rich sound across the low to high ranges. The upgrade to 3.1 from 2.1 to definitely is noticeable. I cannot say I am disappointed in this soundbar as it does do a great job and I really didn't expect to get a surround sound experience out of a 3.1 setup, nor a Dolby Atmos one. If looking for the Dolby Atmos though, my opinion, is it can only truly be achieved with a custom in ceiling speaker setup. Outside of that, I really don't have any complaints about this soundbar and can easily recommend it over a lesser soundbar of 2.1 variation and definitely over built-in speakers.
I would recommend this to a friend Terrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Sony oled and wanted to go all Sony with,y sound as well. The clerk starred me away from other products and said this was a great sound bar. It wasn’t. It was terrible. Super weak. I have bought soundbars for half this price that sounded better. I returned it the next day. When I glanced at the open box section at Best Buy, I noticed a lot of these units were returned. I don’t recommend
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfiedcustomer,
Thank you for writing this review. We're sorry to hear we were not able to meet your expectations with the sound quality of the HTG700 and that unit had to be returned. This is definitely not the experience we want you to have. Sound quality may vary depend on the sound source, content, and connection of your devices. This may be resolved by adjusting the sound effects that are tailored to different kinds of sound sources(Sound mode) and making the Dialogs Clearer (voice). We appreciate your feedback and hope you will Shop Sony again in the future. Thanks again for shopping Sony. - Kris
Can’t understand words
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this based on the salesperson’s suggestions. I am past the return period which is disappointing. I literally can’t understand what people say. My soundbar is far from the couch, however, I expect more than this. I work long hours and haven’t had a chance to return it, plus I mounted it. I have also had an issue with it having no sound, prompting me to have to turn it on and off again to work. I highly suggest you research these issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DRR1, we're sorry to hear that you have a sound issue with your SONY unit. You may follow this link to isolate the issue:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-g700/articles/00223981?cpint=spt-bar_triage_00223961_no-sound
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Great sound!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar was easy to connect and it sounds great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rene, Awesome! We're really glad that you like the amazing sound quality of the HTG700. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thank your positive feedback and for choosing SONY! -Carl
Sony soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. And Rusty made our visit so pleasant!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, Thank you for the 5-star rating! We are so glad you are pleased with the performance of your HTG700. Vertical Surround Engine, our advanced surround technology, lets you enjoy the thrill of the latest theater audio formats like Dolby Atmos/ DTS:X in a single slim unit. Its three front speakers, combined with unique Sony signal processing, reproduce "vertical" audio, creating virtual surround sound that seems to come from all around you. Thank you for choosing Sony! -Carl
Cannot hear the voice properly
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not good. You can hardly hear dialogue. You can only hear background music
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Arindam,
We regret to hear that you are not satisfied with the soundbar. For optimum performance, make sure that the software version of the soundbar is up-to-date. Please refer to this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/software/00278528
The overall volume may vary depending on the source content. Make sure to try multiple sources. Check if night mode is disabled. Night mode function outputs the sound at low volume with minimum loss of fidelity and clarity of dialogue. Press the NIGHT button on the supplied remote to set the function on or off.
Resetting the soundbar may also help resolve the issue. You may refer to page 45 of this link:
https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Craig
Medium sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mid-range quality and price. If you have limited funds but want something nice, then this is a fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samsung75, We are glad to hear that you are happy with your purchase. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thank your positive feedback and for choosing SONY! -Carl
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still not the sound I was expecting I’m think in the long run I will need a receiver with surround sound speakers and base.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charger, we are sorry to hear that the HTG700 did not meet your expectations when it comes to sound quality. You can adjust the sound quality of the soundbar by using the remote buttons to set it to Auto Sound, STANDARD, CINEMA, or MUSIC. Also, the surround quality differs depending on the sound source.
Thank you for choosing Sony.
Regards,
Carl
Not worth the spend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is not what I expect from Sony. Volume has to be turned up really loud to hear subwoofer. Dolby sound is low and muffled. Playing music via bluetooth sounds better on my sony bluetooth speaker than on this system. System turns on automatically when I turn on my TV even though I have it set not to do that. I didn't return it because I thought maybe I just needed to study the user guide and learn the system better. Big mistake on my part.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Futurewriter, we're sorry to hear that you have an issue with your SONY unit. You may turn up the volume of the subwoofer by pressing the SW + on the supplied remote. You may turn off the CONTROL FOR HDMI of this unit if you choose not to turn on the soundbar automatically when you turn on your TV. Operations can also be made by the TV’s menu. For details, refer to the operating instructions of your TV. If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
- Pros mentioned:Sound quality
No Go
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great playing ps5. But when watching movies or shows we had to turn the volume up to around 70 just to hear talking then when music or something loud happens we was having to turn it back down really fast. Lacks in bass alot also. Returned for a JBL and it blows at least this sony one out of the water.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Frank, While we're glad you like sound quality when playing PS5, we regret to hear about the low volume issue that you've experienced when watching movies.Trying out different pre-programmed sound mode options and enabling the Voice mode function are some of the steps that we recommend to ensure optimal listening experience on this soundbar especially when watching movies and TV shows.
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Sony Soundbar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony soundbar does not project sound as well as I had expected. It's not a true surround sound system.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joey, We are sorry to hear that the HTG700 did not meet all of your expectations when it comes to the sound quality. For this, please try using Immersive AE feature. You can feel immersed by the sound from not only the horizontal direction, but also from the upward direction by using Vertical Surround Engine. For more information, please check our operating instructions link: https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf page 27.
Regards,
Carl
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item. It was not a good fit for me. Still waiting for the credit on my Discover card. The Geek Squad was awesome.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Clueless, Thank you for choosing and purchasing our HT-G700 Soundbar. We are sorry to hear that the soundbar did not meet all of your expectations. We hope that you still consider Sony in your future purchases. -Carl
No title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went out in the middle of a football game and wasnt able ti get it back
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipM, We are sorry to hear that about what happened to your HTG700. If the soundbar does not power on, please try to unplug the Soundbar power cord and plug it back in, if possible please try and use a different power outlet to further isolate the issue.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
HDMI port failed after a week; Sony couldn’t fix
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A week after I started using the HDMI in port on my Sony HTG700 soundbar, the video started to deteriorate, and within a few hours completely failed. This is my second HTG700 to have the this issue. I had an Apple TV 4K(ATV) plugged into to the HDMI in port on the soundbar. The HDMI out port of the soundbar was plugged into the HDMI 3 ARC port of our Sony Bravia X900f TV. At first, everything worked fine. But after about a week, we noticed that the video from the ATV began to deteriorate. First we noticed white dots in the black part the picture, and then after a few hours the video signal failed completely. If I restarted everything, sometimes the Apple TV video came back briefly, but then iT failed again. I tried resetting the soundbar; sometimes that worked for a few minutes, but then video signal failed again. I was using high speed cables, and if I plugged the ATV directly into the TV, everything worked fine. (Of course then I lost support for ATMOS, which is why I purchased the HTG700 in the first place.) Also, if the soundbar was off while the ATV was plugged in the soundbar, the video was fine. Sent it Sony for repair, they couldn’t duplicate. Sorry Sony, I am returning this and switching brands.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AreaMan, we're sorry to hear that you have an issue with your SONY unit. This is the experience we don't want you to have. We would like to check your file so we can better assist you. Please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you can reconsider SONY again. ~Earl
Wadsworth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but very disappointed in the operation. It will just cut out sound at random. You then have to switch to TV speakers for a minute or so then back to the external speakers. It does it during watching Dish and Netflix, Hulu and Prime. Just replaced all HDMI cables but still same issue. Was setup by the Geek squad but looks like I will need to do a factory reset and start over. May be returned soon.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wadsworth, Thank you for choosing and purchasing our HT-G700 Soundbar with Wireless Subwoofer. We are sorry to hear that you are experiencing audio cut issues while watching a from your applications. If you still have the soundbar, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow these steps to troubleshoot the issue.
First, please make sure that the soundbar is up to date with the firmware (version 1.055) as this will improve the overall performance of the soundbar. You may check this link for more information on how to install the software update to your HT-G700. https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-g700/downloads/00017093
Unplug the Soundbar power cord and plug it back in
1. Turn off the soundbar.
2. Unplug the power cable from the wall outlet.
3. After one minute, replug the power cable back to the wall outlet.
4. Turn on the soundbar.
Verify if this resolves the issue.
- Disconnect the HDMI cable or the optical digital cable and then reconnect it
- Disconnect the cable from the soundbar and playback device and then reconnect the cable.
If the issue is resolved, the issue may have been caused by a faulty connection with the cable.
- If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, locate the system apart from it.
- If there is an obstacle between the bar speaker and the subwoofer, move or remove it.
- Do not cover the top of the bar speaker with metal objects such as TV frame, etc. Wireless functions may become unstable.
- Locate the bar speaker and the subwoofer as close as possible
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Minor upgrade.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine, wasn't impressed with the quality vs my built in speakers on my Sony x900H to be honest.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, we are sorry to hear that the HTG700 did not meet all of your expectations. You can adjust the sound quality of the soundbar by using the remote buttons to set it to Auto Sound, STANDARD, CINEMA, or MUSIC. Also, the surround quality differs depending on the sound source.
Thank you for choosing Sony.
-Carl