Customer Ratings & Reviews
- Model:
- HTG700
- SKU:
- 6403902
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the HT-G700 soundbar for its exceptional sound quality, easy setup, and affordable price. Many customers rave about the crystal-clear sound and immersive surround sound experience, while others appreciate the straightforward setup process and sleek design. While some customers wish for stronger bass and better connectivity, the overall sentiment is that the HT-G700 offers excellent value for its price range.
This summary was generated by AI based on customer reviews.
Good, not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. The system did not deliver the type of performance I expected at this price point.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonny, thank you choosing and purchasing our product. We're sorry to hear that our product did not meet your expectations. We would like to know more about your issue with your new soundbar so we can better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
1st time ever, Sony Disappointed me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to lack quality of sound I had in my older Sony Sound Bar System. Background noise kills voice like watching a car auction and noise from background kills announcers voice. Same for football games. I actually turn it off during these events an go back to my internal Sony TV speakers. I should have never spent the $600 on it. A bust!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gouthorns,
Oh no! We are regret to hear that the sound quality did not meet your expectations. This is definitely not the experience we'd like you to have with our products. We'd love to help you troubleshoot your problem and turn this into a better experience.
In the meantime, please try following the troubleshooting tips on the manual below if there is no sound or only a very low-level
sound of the device connected to the system is heard.
https://support.am.sony.com/release/Manual_5020433111.pdf see page 42.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the HTG700
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
I expected it to sound better than it did
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Sony bar to be an upgrade over a stand-alone Sonos Beam for a 18x18 living room. Boy, what a letdown! In the middle of a movie on HBO I switched back to the Beam and there is an undeniable richer sound with the Beam even without a sub. I really expected the Sony bar to sound better. The Sony sub even set at 12 which is max was inferior to the sound from the Beam. I really wanted the Sony to be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ravulcan, we’re worry the product did not meet your expectations. We take product feedback seriously and will look for ways to continuously improve our products. For the best listening of movie content, we recommend the Cinema mode setting with Immersive AE enabled (if the movie is not in Dolby Atmos or DTS : X). If you have any questions, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Disappointing delay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio takes several seconds to sync with video when changing channels or after pausing a program.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, we are sorry to hear that you are experiencing audio delay issues with your Sony HTG700 soundbar. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow these steps when the sound does not match the pictures on the TV screen, you can adjust the delay between the picture and sound. You can adjust from 0 msec to 120 msec in 40 msec increments. The default setting is [0ms].
You can change this setting by using the Sony Soundbar Remote.
Press MENU to enter the setting menu mode. Use the up or down arrow to navigate to [Audio] (Audio Settings) > [Sync] A/V Sync.
Note: This function is available only when the HDMI input is selected.
Also, a time gap between the sound and picture may occur depending on the sound source. If your TV has a function that delays the image, use it for adjustment.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
COULD BE BETTER
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the sonos or the vizio elevate....but theb again, the vizio elevate price point is higher.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MrReviewer, thank you for purchasing the Sony HTG700. To ensure you're getting an optimal listening experience, please follow the steps below:
Check that all the cables and cords of the system and connected device are firmly inserted.
Make sure that the firmware version of the unit is up to date.
Try to select different Sound Mode options which are pre-programmed sound effects that are tailored to different kinds of sound sources.
And for a truly immersive listening experience, we recommend turning on the IMMERSIVE AE function.
Regards,
Sam
Went a different way…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded great but it kept losing connection to the subwoofer. Went a different way afterwards
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DaveD, we are sorry to hear that you are experiencing audio cut off issues with your HTG700. We'd love to troubleshoot the problem and make this a better experience for you. In the meantime, please follow these steps to troubleshoot the issue.
First, please make sure that the soundbar is up to date with the firmware (version 1.055) as this will improve the overall performance of the soundbar. You may check this link for more information on how to install the software update to your HT-G700. https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-g700/downloads/00017093
Unplug the Soundbar power cord and plug it back in
1. Turn off the soundbar.
2. Unplug the power cable from the wall outlet.
3. After one minute, replug the power cable back to the wall outlet.
4. Turn on the soundbar.
Verify if this resolves the issue.
- Disconnect the HDMI cable or the optical digital cable and then reconnect it
- Disconnect the cable from the soundbar and playback device and then reconnect the cable.
If the issue is resolved, the issue may have been caused by a faulty connection with the cable.
- If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, locate the system apart from it.
- If there is an obstacle between the bar speaker and the subwoofer, move or remove it.
- Do not cover the top of the bar speaker with metal objects such as TV frame, etc. Wireless functions may become unstable.
- Locate the bar speaker and the subwoofer as close as possible
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Bob
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I had bought an upgraded system. The base booms out the audio making it hard to understand the dialogue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Boppb, Thank you for choosing Sony. With regards to dialogue, please try and use the voice function of the soundbar. You can enable/disable the feature by pressing the voice button on the Soundbar Remote. This will make the Dialogue easily heard by enhancing dialog range.
Regards,
Carl
UPGRADING STERIO SYSTEM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store assistance very good. Still trying to get familiar with components. Unfortunately I left some of my CD's in the multi disc Sony that was picked up for recycle. Attempted to reach installer without success. Also, expressed I wasn't really happy with single cd player and wanted multi disc. Best Buy couldn't offer one so I'm still looking for one on line.
No, I would not recommend this to a friendDisappointing sound, returning
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the model this is replacing, the XT-9000F in one room, so I thought this would be a no brainer. I was very disappointed in the sound quality. To me and my family, it all sounds muddled with virtually no high end, like a medium quality bluetooth speaker.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidG123, thank you for purchasing the HT-G700. We apologize that it did not meet your expectations. Before you decide to return it, we’d like you to try adjusting the sound settings to see if it will improve your listening experience. Aside from the various sound modes and subwoofer gain adjustments, please ensure the G700 is mounted closer to your ear level to allow the detail of your content to be heard. If the soundbar cannot be mounted to your ear level, try seeing if you can angle the soundbar to fire upwards towards your ears. You may find that you will hear more detail. If your G700 is on an entertainment stand, placing the soundbar closer to the edge of the surface that it is mounted on will also allow you to have a better experience as well.
Should you have any additional questions, please contact us :
at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Hope this helps!
-Sam
It's okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just think it's okay. It's nothing special tbh. Works as intended, just don't think you're gonna get blown away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billa, we appreciate your feedback. Take your pick from Auto Sound, Standard Surround, Cinema, and Music modes and use the subwoofer volume control to fine-tune your viewing experience. These sound modes are tailored to give you the best experience whether it is for movies and sports, or listening to your favorite musical artist. Whatever you and your family enjoy doing together, a soundbar from Sony makes it even more fun. Experience quality time at its immersive, entertaining best. Thank you for choosing SONY. ~Earl
- Cons mentioned:Connectivity
Sony sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay connected to tv and constantly looses internet signal. When I contacted geek squad they advised this was a flaw with this item with no alternative solutions. My LG I paid half the price for works so much more efficient.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Themont, Thank you for choosing Sony. We are sorry to hear that you are experiencing issues with your HTG700. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try these steps to troubleshoot and isolate the issue. Unplug the Soundbar power cord and plug it back in
1. Turn off the soundbar.
2. Unplug the power cable from the wall outlet.
3. After one minute, replug the power cable back to the wall outlet.
4. Turn on the soundbar.
Verify if this resolves the issue.
- Disconnect the HDMI cable or the optical digital cable and then reconnect it
- Disconnect the cable from the soundbar and playback device and then reconnect the cable.
If the issue is resolved, the issue may have been caused by a faulty connection with the cable.
- If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, locate the system apart from it.
- If there is an obstacle between the bar speaker and the subwoofer, move or remove it.
- Do not cover the top of the bar speaker with metal objects such as TV frame, etc. Wireless functions may become unstable.
- Locate the bar speaker and the subwoofer as close as possible
For the internet signal, may we know if you are referring to your HTG700 or your TV?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I had hoped.Have to have volume up rather loud to appreciate effect.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Soundbar, we are sorry to hear that the HTG700 did not meet all of your expectations. The HTG700 has a variety of sound modes to help enhance your listening and viewing experience.
Standard Mode - This will allow you to hear the sound of a TV program clearly.
Cinema - This mode is suitable for watching movies. You feel immersed by the sound that travels behind you and surrounds your entire body
Music - Vividness, and glossiness of the sound are expressed in detail. This mode is suitable for enjoying music in a way that moves you
You can also use AUTO SOUND mode which will change the Sound Mode from Standard, Cinema, and Music based on the content played.
Should you need assistance with your soundbar, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Didn't like the sound and the boom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this sound bar bc we were told the center speaker can be adjusted to quiet down background noise for these old ears of ours. But that didn't seem to be the case. Maybe we just couldn't get the settings right. Bc the tv we purchased this with sounded better than this did, we returned this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Deborah, we're sorry to hear that you had returned your SONY unit. Unfortunately, the level of each speaker channel cannot be adjusted for this soundbar. It is recommended to change the sound mode on this unit for sound quality that you preferred. You can easily enjoy pre-programmed sound effects that are tailored to different kinds of sound sources. More information can be found in this link. (Refer to page 28):
https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
Sounds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not the greatest sound quality. I’d say spend the money to get the better quality sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Naya, thank you for purchasing our product. You can easily enjoy pre-programmed sound effects that are tailored to different kinds of sound sources. (Sound Mode). You may follow this link for more information. (Refer to page 28):
https://www.sony.com/electronics/support/res/manuals/5020/d330da0eb60bda23aba90694a33a9a42/50204331M.pdf
Regards,
JayP
Very Disappointing for the price.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this, as I was upgrading from an older sony soundbar that is about 5yrs old now. To cut to the point, this unit felt like a downgrade. The dialogue on Dolby Digital is very low, not many adjustments. No Wifi, or Ethernet. It only sounded decent when the volume is jacked up alot more than you really should have it at. This soundbar was $300 more that what I paid for my old one. Honestly it had the performance of a $300 system not $600. I ended up returning it and getting a different brand that seems to work great so far. Seems Sony quality and value have dropped alot lately.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CaptJack, We regret to hear that you had some low volume issues with your HTG700 and it had to be returned. Turning on the VOICE function to make the dialogue clearer, checking the firmware version of the unit is up to date and selecting different Sound Mode options which are pre-programmed sound effects that are tailored to different kinds of sound sources are some of the steps that can be done to resolve the low-volume issues for this unit.
I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
Overall awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get a new Sony soundbar to add to an older model I have from them. It took me forever to get any sound to play even tho it was all hooked up as the manual said and no display on the tv. The Bluetooth connection was wonky. I took it back and stuck with my older model
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hotdoggn, we're sorry to hear that you had returned your SONY unit. The soundbar does not have an onscreen menu, but rather the OLED display on the front is for your user interface. If you are connected via HDMI from the soundbar's ARC port to your TV's ARC port, you should get audio on the "TV" input.
As for Bluetooth connections, you can place the G700 into pairing mode by pressing and holding the BT button on the top of the soundbar. The "Pairing" prompt should appear on the soundbar's display. Search for the soundbar via your device and pair them. The G700 has Bluetooth 5.0 so its range is improved, but being closer to the bar will help ensure success in pairing.
We hope you can give us another chance. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. ~Earl
Out dated for what’s available in Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cheaper one right under this one sounds better, looks more aesthetically pleasing and not so bulky. HT-Z9F Set at $750 with tax released in 2018 and the HT-G700 $500 released in 2020 sound bars much better sorry to say. Guess I’ll just have to wait for the next one to be released.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jessied11, We are sorry to hear that the HTG700 did not meet your expectations when it comes to the sound quality.
To ensure you're getting an optimal listening experience, make sure that the firmware version of the unit is up to date. You may check the software update of the HTG700 (version 1.055) using this link: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-g700/downloads/00017093
Also, try to select different Sound Mode options which are pre-programmed sound effects that are tailored to different kinds of sound sources.
Standard Mode - This will allow you to hear the sound of a TV program clearly.
Cinema - This mode is suitable for watching movies. You feel immersed by the sound that travels behind you and surrounds your entire body
Music - Vividness, and glossiness of the sound are expressed in detail. This mode is suitable for enjoying music in a way that moves you
You can also use AUTO SOUND mode which will change the Sound Mode from Standard, Cinema, and Music based on the content played.
Should you need further assistance with your Soundbar, please feel free to contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the opposite of clean and clear. The speaker sounds muffled and not very clear. The bass is boomy and muddy, sounds like a big blob. I would have returned it had I not waited too long. Yes it is pugged in through arc hdmi and I have tried all the settings and moved the sub around. Sony got this one wrong, do not buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi wgraft, We regret to hear you're having sound quality issues with your Sony soundbar. To ensure you're getting an optimal listening experience, please follow the steps below:
Check that all the cables and cords of the system and connected device are firmly inserted.
Make sure that the firmware version of the unit is up to date.
Try to select different Sound Mode options which are pre-programmed sound effects that are tailored to different kinds of sound sources.
And for a truly immersive listening experience, we recommend turning on the IMMERSIVE AE function.
Should you need further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
- Pros mentioned:Bass, Dolby atmos
Very good, not great
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The build quality of the bar is first class and the sub-woofer is decent. I liked the remote which lets you switch directly to various modes … Standard, Cinema, Music, Voice, Night, Immersive, and Auto. It automatically found the wireless sub and connected, and was easy to pair with a phone or other Bluetooth device. You’ll want to use an ARC enabled HDMI connection to your TV for best results. Since I have a Sony TV and 4K player, it was flawless in using Bravia sync for HDMI control of all devices. Just turn on the DVD player, and the TV and soundbar come on ready to play. The G700 does have eARC capability which is the new and improved system that allows non-compressed Dolby and DTS audio to be sent from the TV to the bar over HDMI. As far as sound, and that’s what it’s all about, my results were varied. When playing a 4K Blueray with a Dolby Atmos soundtrack, it was fairly impressive and begs you to push the sound level up. The electronic magic worked, and those three speakers in the bar made for an “immersive” sound. Not quite like having discrete rear and up-firing speakers, but it was impressive and closer than you might expect to multiple speakers. However, with streaming sources, it was a mixed bag. Sometimes there was a lack of spatial definition which muddled the sound and made dialog hard to hear. Sometimes the center channel seemed harsh and overdriven, and often there was no discernable rear channel sound. I did find that it generally sounded better if you keep the “immersive” feature enabled. To be fair, TV sound and streamed network shows often don’t have the best soundtracks. It did make me wish the menu system offered a way to adjust balance and equalization. The sound level is separately adjustable for the sub-woofer, but I still wanted a bit more punch. Perhaps I expected too much from a 3.1 system using electronic wizardry to simulate up to 7.2 Dolby Atmos sound. The sound from this system just isn’t a true Atmos experience. I found the G700 to be very good but not great. It offers a way to get some three-dimensional experience with a very compact system and at a price less than more complicated, multiple speaker systems. If you’re coming from listening through TV speakers or an older soundbar, it will blow you away.
I would recommend this to a friend Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is average can be a lot better on low Doesn’t get great sounds until turned all the way up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaysilver, we're glad you like our product. You may need to set the NIGHT mode to off. You can also select SOUND mode to enjoy pre-programmed
sound effects that are tailored to different kinds of sound sources. Thank you for choosing SONY. ~Earl