Customer Ratings & Reviews
- Model:
- HTG700
- SKU:
- 6403902
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the HT-G700 soundbar for its exceptional sound quality, easy setup, and affordable price. Many customers rave about the crystal-clear sound and immersive surround sound experience, while others appreciate the straightforward setup process and sleek design. While some customers wish for stronger bass and better connectivity, the overall sentiment is that the HT-G700 offers excellent value for its price range.
This summary was generated by AI based on customer reviews.
Sony Sound Bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this as an open box. Great price but we had trouble getting the subwoofer to connect and the sound bar sound was not what was expected. Ended up returning and picking up a Bose sound bar
No, I would not recommend this to a friendBackground sounds too loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The background music and sounds are too loud making it so that I can't hear the voices. In an action movie I had to turn the sound down in the action scenes and then turn it way up to hear the conversations.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, we are sorry to hear that you are experiencing issues hearing the dialogue when watching movies with your HTG700. For this, setting the Voice function to On will make dialogues easily heard by enhancing dialogue range on the HTG700 Soundbar. This can be enabled or disabled by pressing the Voice button on the Sony Remote.
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
LISTEN TO THE NEGATIVE REVIEWS!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. Bought to pair with new A80j tv and the built in TV speakers are much better. Tried all the settings. Not good. Turn the volume up, and the loud scenes will shake the house. Not good. Turn the volume down, now you can’t hear the normal, quiet scenes. Not good. Turn it back up. You get the idea. Not good. Tried to give this system a chance and try everything possible, but this is what you’ll get with these speakers: Inconsistent volume. Mediocre sound. Occasional connection issues. And of course now, I’m beyond the return period. NOT GOOD.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BigMac, we are sorry to hear that you are experiencing issues with the sound quality, volume, and connection issues with your HTG700 Soundbar. We'd love to troubleshoot the issue and make this a better experience for you.
For the sound quality, you can adjust the sound quality of the soundbar by using the remote buttons to set it to Auto Sound, STANDARD, CINEMA, or MUSIC. Also, the surround quality differs depending on the sound source.
Setting the Voice function to On will make dialogues easily heard by enhancing the dialogue range on the HTG700 Soundbar. This can be enabled or disabled by pressing the Voice button on the Sony Remote.
If you are experiencing audio cut-off issues with the HTG700, please follow these steps to troubleshoot the issue.
Unplug the Soundbar power cord and plug it back in
1. Turn off the soundbar.
2. Unplug the power cable from the wall outlet.
3. After one minute, replug the power cable back to the wall outlet.
4. Turn on the soundbar.
Verify if this resolves the issue.
- Disconnect the HDMI cable or the optical digital cable and then reconnect it
- Disconnect the cable from the soundbar and playback device and then reconnect the cable.
If the issue is resolved, the issue may have been caused by a faulty connection with the cable.
- If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, locate the system apart from it.
- If there is an obstacle between the bar speaker and the subwoofer, move or remove it.
- Do not cover the top of the bar speaker with metal objects such as TV frame, etc. Wireless functions may become unstable.
- Locate the bar speaker and the subwoofer as close as possible
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
It's ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is ok. If you're fine with being stuck at 3.1 surround sound and not being able to upgrade it. Go for it. If you want better sound, features, and able to upgrade it to a 5.1 later on get the higher model.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shardu, thank you for taking your time and review our HT-G700 Soundbar with Wireless Subwoofer. While we are glad to hear that you like the overall sound quality of the unit, we are sorry to hear that the HT-G700 did not meet all your expectations. We took note of your feedback and this will help improve our product. Thank you for choosing Sony! -Carl
Sony Sound Bar muffles dialogue, background noise
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the Sony sound bar system with our new TV purchase. We had an older version but assumed the technology had advanced. Honestly, our old system was better. The new system muffles dialogue and enhances the background noise. The volume has to be high to hear voices but then we get blasted by everything else. We have tried the various sound settings but the balance between voices and other sounds is extremely poor. Unfortunately, I only saw later that other reviewers have complained about this same issue. I would NOT recommend this purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello physicsgirl,
Thank you for your review.
We are really sorry you are encountering an audio issue with your newly purchased HT-G700. This is usually not the case and the experience we wanted you to have on our premium soundbar.
For voice/dialog, we are not sure what brand/model of TV you have your HT-G700 connected to. However, please ensure that the VOICE mode feature of your soundbar is turned on. You may refer to the link below for more details:
https://www.sony.com/electronics/support/res/manuals/5020/d330da0eb60bda23aba90694a33a9a42/50204331M.pdf - Pg.29
For background noise, please refer to troubleshooting steps provided on the link below to isolate the problem:
Sound Skipping or Noise Occurs (abnormal sound) - https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/articles/00223961
You may also try configuring various settings related to the sound settings of your TV and see if it resolves the problem.
If the issue is still occurring, please update the firmware of your HT-G700 to the latest version (1.055). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-g700/downloads/00017093
If the system still does not operate properly, please reset your soundbar to factory default to refresh its content by following the steps on this link:
https://www.sony.com/electronics/support/res/manuals/5020/d330da0eb60bda23aba90694a33a9a42/50204331M.pdf - Pg.45
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
DON'T WASTE YOUR $$$.....DONT WASTE YOUR $$$
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DON'T WASTE YOUR $$$.....DONT WASTE YOUR $$$ I dont usually leave reviews but this is worth me taking time out my day I bought this sound bar system based off how it sounded in the store...well when I got home hooked it up to my Sony tv "ARC" and it sounded no where and I mean no where close to how it sounded in the store...I tried everything to get it close to the sound funny thing g I had DTV guy installing my DTV try to do some tweaking and he laughed and said this is TRASH...lol and I agree taki8this back today WAY TO MUCH for something that sounds like a clock radio...NO BASS with the sub turned to max
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DaGudGuyTP, Thank you for choosing and purchasing our HT-G700 3.1 Channel Soundbar with Wireless Subwoofer. We are sorry to hear that the HT-G700 did not meet your expectations. If you still have the unit, we'd love to troubleshoot the issue and make this a better experience for you.
The G700 has a variety of sound modes to help enhance your viewing experience. We recommend using the Cinema mode for your TV content. If your subwoofer isn’t adjacent to a wall in the corner, we recommend placing the subwoofer there to improve your bass performance. Please keep in mind that if the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear.
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Carl
Problem with Sub Woofer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are hearing music and voices from outside our house coming through the the sub woofer! What???calling service to come in and try to fix .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Iceman,
Thanks for reaching out to us. We are sorry to hear you are experiencing some audio issues or the subwoofer makes noise. Various reasons can cause noise interference to the sound from the subwoofer. This issue may also occur when the main unit and the subwoofer are not linked. Follow these instructions to resolve the issue:
• If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, locate the system apart from it.
• If there is an obstacle between the bar speaker and the subwoofer, move or remove it.
• Do not cover the top of the bar speaker with metal objects such as TV frame, etc. Wireless functions may become unstable.
• Locate the bar speaker and the subwoofer as close as possible.
• Switch the wireless LAN frequency of any nearby wireless LAN router or PC to 5 GHz range.
• Switch the network connection of the TV or Blu-ray Disc player from wireless to wired.
• Reset the speaker system. For details on how to reset the speaker system refer to the manuals below.
https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf (see page 45)
A firmware update to improve the connectivity for wireless subwoofer for your HT-G700 is now available on our website. Feel free to test them again once done with our suggestions.
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/downloads
If you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
HDMI passthrough is broken.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar can't pass through Dolby vision. Have my 2019 Shield TV connected to the bar and the bar connected to my Vizio m658g1. As soon as I enable Dolby Vision on the shield, the HDMI ports stop working. Can't view any DV titles on Netflix or Disney+. If I try and play any 4k HDR Atmos BD rips with Plex, I get nothing but stutters and audio drops. Thought it might be defective. Replacement is acting the exact same way. I tired numerous different cables that I know work on my 4K home theater setup downstairs. Even tried a different Shield TV in case that was the issue. No change. Sony support is horrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
We apologize the HT-G700 did not meet your expectations. We have tested the HT-G700 using the Nvidia Shield passing through the G700’s Input and into a Sony TV and have had both Dolby Vision and Dolby Atmos passthrough.
Please check on the soundbar that the HDMI setting is set to Enhanced. You can access that by pressing Menu on the remote, scroll down to HDMI and then Format. Verify the setting is on Enhanced.
Should you need further support, please contact us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Underwhelming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is better than the tv speakers. For the price you can do much better. The bass/ subwoofer is almost non existent. The vocals are decent.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeremymB, We are sorry to hear that the HTG700 did not meet all of your expectations when it comes to sound quality. We'd love to help out and make this a better experience for you. To get the most out of your HTG700, please make sure to have the latest software installed on the HTG700 (Version 1.099 or 2.113) to check for the updates, please click on this link: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/software/00278528
You may also try one of the sound modes of the HTG700.
The HTG700 has a variety of sound modes to help enhance your listening and viewing experience.
Standard Mode - This will allow you to hear the sound of a TV program clearly.
Cinema - This mode is suitable for watching movies. You feel immersed by the sound that travels behind you and surrounds your entire body
Music - Vividness, and glossiness of the sound are expressed in detail. This mode is suitable for enjoying music in a way that moves you
You can also use AUTO SOUND mode which will change the Sound Mode from Standard, Cinema, and Music based on the content played.
Should you need further assistance with your Soundbar, please feel free to contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not up to date.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to self update out of box. Get a flash drive. Download from computer. Upload to soundbar. Thought was brand new? I’m not a tech guy. Took me days to figure out.sound cuts out and shuts off. No satisfaction from Sony or Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappy, we're sorry to hear that you have an issue with your SONY unit. This the experience we don't want you to have. We would like to review your file so we can better assist you. Please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number: ~Earl
Just meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From time to time, the sound gets jumbled. The soundbar says it's switching from Dolby Digital or whatever to standard. It's quite annoying and I must change the channel to reset it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, Thank you for choosing and purchasing our HT-G700 Soundbar with Wireless Subwoofer. We are sorry to hear that you are having issues with the audio. We'd love to troubleshoot the issue and make this a better experience for you. For better assistance, we would like to know what connection is used to connect your soundbar to your TV. In the meantime, please use this article to isolate the issue further. https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-g700/articles/00223961
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Not Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV sounds almost better I tried to trun it down and use TV sound It was almost same
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi osmanaysu, We are sorry to hear that the HTG700 did not meet your expectations when it comes to sound quality. We'd love to help out and troubleshoot the issue and make this a better experience for you. In the meantime, to ensure that you get the most out of your HTG700 please install the latest software Version 1.099 or 2.113. To check the update, please see this link: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/software/00278528
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Bad for voices.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Action sounds pretty good, but it's hard to hear be voices. I've made every possible adjustment I could make and it just doesn't help. Ready to take it back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Thatoneguy, While we are glad to hear that you are happy with the sound quality of your HT-G700, we are sorry to hear that you are experiencing difficulties hearing the dialogue. We'd love to troubleshoot the problem and make this a better experience for you. In the meantime, please try and set the Voice function to On. This will make dialogues easily heard by enhancing dialogue range. Please press the Voice button on the Sony Remote to enable/disable the Voice function.
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sony Sound system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded good in the store but hooked it up at home and sounds like your in a tin box, Sony has gone down hill with their systems. Will stick to Bose from now on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappy, We regret to hear about the issue that you're having with the sound quality. To ensure you're getting an optimal listening experience, please follow the steps below:
Check that all the cables and cords of the system and connected device are firmly inserted.
Make sure that the firmware version of the unit is up to date.
Try to select different Sound Mode options which are pre-programmed sound effects that are tailored to different kinds of sound sources.
Should you need further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
- Pros mentioned:Ease of use, Sound quality
Going great after four years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this for four years now. It seamlessly connects to my Sony Tv. The sound is great and natural for the price. I enjoy movies and sports with this sound bar. There are two cons to this. First, the subwoofer just randomly stops working(a quick switching on and off fixes this and this happens only once in about 6 weeks). Second, I can’t connect it to my watch home via Bluetooth is tv is on. Overall, it’s a great purchase.
I would recommend this to a friend Grod
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product does not deliver much more than the TV I purchased with it. Woofer lack power/bass. Will be asking to return the item.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Grod, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with the bass/subwoofer of your SONY unit. When the input source does not contain much bass sound, such as in TV programs, the bass sound from the subwoofer may be difficult to hear. The subwoofer is designed for playback of bass or low frequency sound. You can adjust the bass by using the (subwoofer volume) SW +/– on the supplied remote.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
So so
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as Sonos or Bose for quality sound. I would rather biy Sonos by paying about 150 dollars more
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Thomas, We are sorry to hear that the HTG700 did not meet all of your expectations when it comes to the sound quality. For this, we recommend trying out one of the sound modes of the HTG700 to further enhance your listening experience.
Standard Mode - This will allow you to hear the sound of a TV program clearly.
Cinema - This mode is suitable for watching movies. You feel immersed by the sound that travels behind you and surrounds your entire body
Music - Vividness, and glossiness of the sound are expressed in detail. This mode is suitable for enjoying music in a way that moves you
You can also use AUTO SOUND mode which will change the Sound Mode from Standard, Cinema, and Music based on the content played.
Also, to ensure optimal listening experience, please make sure that the soundbar is up to date with its software Version 1.099 or 2.113. To update, please check on this link: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/software/00278528
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Bad idea
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We did not need the sound bar and after it was installed we realized that we were sold an item that was totally unnecessary.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Roxy, we are sorry to hear that the HTG700 soundbar did not meet your expectations.
The HTG700 has a variety of sound modes to help enhance your listening and viewing experience.
Standard Mode - This will allow you to hear the sound of a TV program clearly.
Cinema - This mode is suitable for watching movies. You feel immersed by the sound that travels behind you and surrounds your entire body
Music - Vividness, and glossiness of the sound are expressed in detail. This mode is suitable for enjoying music in a way that moves you
You can also use AUTO SOUND mode which will change the Sound Mode from Standard, Cinema, and Music based on the content played.
Should you need assistance with your soundbar, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Cannot mounts this sound bar to drywall.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar has no mounting hardware to mount to drywall. The manual recommends using two screws (not provided) to mount the wall. Impossible!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DF59, we're sorry to hear that our product failed to meet your expectations. This soundbar only hangs on the two screws (not supplied) if you want to mount it on the wall. Parts, accessories, and software for SONY products can be obtained from Sony Parts and Accessories. You may check the link below for more information:
https://us.esupport.sony.com/support/s/model-accessories?language=en_US&mdl=HT-G700
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Sony sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst sound bar I’ve purchased. I’ve bought Walmart brands that sounded better than this. Returned is the next day.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, we are sorry to hear that the HTG700 did not meet your expectations when it comes to the sound quality and had to return it. You can adjust the sound quality of the soundbar by using the remote buttons to set it to Auto Sound, STANDARD, CINEMA, or MUSIC. Also, the surround quality differs depending on the sound source.
We hope that you consider Sony again in your future purchases.
Regards,
Carl