Customer Ratings & Reviews
- Model:
- HTG700
- SKU:
- 6403902
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the HT-G700 soundbar for its exceptional sound quality, easy setup, and affordable price. Many customers rave about the crystal-clear sound and immersive surround sound experience, while others appreciate the straightforward setup process and sleek design. While some customers wish for stronger bass and better connectivity, the overall sentiment is that the HT-G700 offers excellent value for its price range.
This summary was generated by AI based on customer reviews.
Veru disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a sony tv and sound bar for the easy "plug and play" theory. It never just turns on and we have to sync it everytime we turn the tv on
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are sorry to hear that you are experiencing issues with your Sony HTG700 paired with your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, may we know if you are trying to turn on the Soundbar and control it using only the TV remote? If so, please make sure to enable the Bravia Sync feature of the soundbar and the TV. For more information, please check our related TV and soundbar article link: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/articles/00030813
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl
Defective maybe?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not happy with this system watching a movie at 44 volume and it sounds like the speakers are blowing up
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BlasE,
It is unfortunate to hear you are having an audio issue with your HT-G700 3.1ch Dolby Atmos®/ DTS:X™ Soundbar. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
The sound quality of this soundbar usually depends on the source that you're playing and audio device that you are using. While are not sure what brand/model of TV/audio video device you had our HT-G700 connected to, you may try adjusting various settings related to the sound settings of the TV/audio video device and soundbar to isolate the problem. For the HT-G700, this soundbar features a sound mode that is tailored to sound sources and voice mode to make dialogs clearer. If you haven't yet, you can adjust it to your liking by pressing the buttons on the remote control. For more details, please refer to the below:
Adjusting the Sound Quality - https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf (Pg. 27-30)
If the issue persists, please try resetting your soundbar to factory default settings to refresh its content and see if it resolves the problem. For instructions, please refer to the link below:
Page.45 - https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf
And as general recommendation, to ensure you are getting the most out of your HT-G700, we highly recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/downloads
I hope this helps.
Should you need more technical assistance, please email the below information to socialsupport@am.sony.com and we'll be more than happy to assist you.
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Thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Don’t buy this system
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a couple on months. Spent two hours on CHAT troubleshooting. Had to mail speaker to repair shop. Waiting on parts. It’s been over a month.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mark,
This is not the experience that we want you to have. This isn't normally the case with the HTG700 soundbar. We would like to know more about what happened and help you out. We also would like to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Case Number:
Additional Information regarding your experience with the HTG700.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Lousy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always looking for blue tooth. I brought it back. Never worked correctly . I answered it all in one sentence but for some reason your web site wants me yo Wright a book.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Terriblepieceof, we're sorry to hear that you had returned your SONY unit. It is advisable to bring the system and the BLUETOOTH device closer together to establish a connection. If a device that generates electromagnetic radiation, such as a wireless LAN device, other BLUETOOTH devices, or a microwave oven is nearby, move the device away from the system. Removing any obstacle between the system and the BLUETOOTH device or move the system away from the obstacle is recommended. We have our support team that is always happy to assist. You may reach us by sending an email at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you,
Earl
Sony Social Media Team
- Pros mentioned:Sound quality
Great buy at this price!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first upgrade I make when I get a new TV is to look for a new sound bar, and this one fit the bill. Out of the box setup was quick and simple. Connected it to my TV using the optical input and plugged in the sub woofer, and BOOM! Done! Sound was really good off the bat… I always mess around with the settings and did tweak them a bit to optimize the sound for my room and TV. Now I like it even more. Looking at other sound bars in this price point w/ a subwoofer included and this one really does feel like a great value. One thing I noticed right away and LOVED on this sound bar is that when switching channels the volume doesn’t fluctuate very much…. On my old sound bar, if I was browsing the channels going from a talk show to a movie or action scene, the volume would be VERY different on every channel and it drove me crazy… I understand some of that isn’t on the sound bar, but it was very noticeable with my last model, and hardly noticeable with this one. Voices are clear and loud, action sequences are fun to watch on this too, it’s pretty amazing how this sounds like you have surround sound, but the audio is coming from one sound bar. This is a great buy at this price!
I would recommend this to a friend It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a big fan the sound Quality is not all that so I’m returning it for a better one
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Manny, we're sorry to hear that you are returning your SONY soundbar. We hope you will reconsider purchasing a SONY product in the future. We would like to know more about the issue which caused you to return the soundbar so we can better assist you. Please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Poor sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was very tinny. The TV sound was much better. We exchanged this Sony with a Sonos.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gumby, We are sorry to hear that the HTG700 did not meet your expectations when it comes to the sound quality and it had to be returned. We'd love to troubleshoot the issues that you are having with the soundbar and make this a better experience for you. For the volume level please make sure that the night mode is disabled. Night mode function outputs the sound at low volume with minimum loss of fidelity and clarity of dialogue. Also, please make sure the input source is selected correctly. You should try other input sources by pressing INPUT repeatedly. You may also check our related article to further troubleshoot the issue. https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-g700/articles/00137387
Should you need assistance, please feel free to contact us for help. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
subwoofer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This subwoofer is a piece of trash, do not buy! I gave it one star because I could not give it a negative!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ebschoch,
We're sorry if you're not satisfied with the subwoofer of the soundbar. Please allow us to help you and turn this into a better experience. We need more specific details on what happen with your subwoofer so we can resolve your issue.
If the issue is about no sound or only a very low-level sound is heard from the subwoofer. Check this link below on how to isolate the issue. See page 42 for details.
https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Not for me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not good with technology so this item was too complicated for me... If you are good with technology, then this might be a great buy for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soundbar, we apologize for any inconvenience. If you will need help with your product, please feel free to reach out to us. Please visit sony.com/support. There you will find product information, manuals and answers as well as links to how to contact us.
You can email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
~Earl
Sony subwoofer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony subwoofer not easy to use with sony bravia tv was very hard to connect all the tike not sure why even sony was not able to help via phone
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Theceo2151, we're sorry to hear that you have an issue with your SONY unit. Please let us review your file so we can better assist you. You may email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number: ~Earl
Not even close to being what you’d expect from Son
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony seemingly dropped the ball on this one. Bought and returned the next day. Replaced it with the Sony HT-Z9F.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Qwerty, We are sorry to hear that the HTG700 soundbar did not meet your expectations and had to get it replaced by the HTZ9F. We understand that we have different preference when it comes to audio. That is why we include ways to adjust the sound quality and sound effects to your liking. All of this is included in the manual that came with the unit. Thank you for choosing Sony and we hope that you are happy with your new HTZ9F.
Regards,
Carl
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible soundbar. Sound quality isn’t the best. The Sonos ray sounded better even without a sub.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph, We are sorry to hear that the HTG700 did not meet your expectations when it comes to the sound quality. We'd love to troubleshoot this and make this a better experience for you. In the meantime, please make sure that the soundbar is up to date with its software Version 1.099 or 2.113. To update, please check on this link: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/software/00278528
You may also use one of the sound modes of the HTG700 to further enhance your listening experience.
Standard Mode - This will allow you to hear the sound of a TV program clearly.
Cinema - This mode is suitable for watching movies. You feel immersed by the sound that travels behind you and surrounds your entire body
Music - Vividness, and glossiness of the sound are expressed in detail. This mode is suitable for enjoying music in a way that moves you
You can also use AUTO SOUND mode which will change the Sound Mode from Standard, Cinema, and Music based on the content played.
Should you need further assistance, please contact us for help.
Please send us an email at socialsupport@am.sony.com.
Regards,
Carl
poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor sound. Voices are weak and muddy sounding. Buy the next one up or higher
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ZacharywR, We are sorry to hear that the HTG700 did not meet your expectations when it comes to the sound quality. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, setting the Voice function to On will make dialogues easily heard by enhancing dialogue range on the HTG700 Soundbar. This can be enabled or disabled by pressing the Voice button on the Sony Remote. You may also try the Night mode feature of the HTG700. Night mode function outputs the sound at low volume with minimum loss of fidelity and clarity of dialogue.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sony Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned, Subwoofer never linked with sound bar. This item was not what I expected.
No, I would not recommend this to a friendDONT BUY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took it back within 2 day of buying it, save your money, I endded up getting the jbi 9.1.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NikkiNailedIt, we're sorry to hear that you had returned your SONY unit. It is recommended to check this link if an issue is encountered when using the soundbar:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/articles/00223961
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not impressive at all, my LG one that I bought years ago did a much better job, returned it and kept my LG
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Great, we're sorry to hear that you had returned your SONY unit. This is the impression we don't want our customers to have on our product. The HTG700 has a powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos® soundbar even features a dedicated center speaker for clearer dialog. We have our support team that always happy to assist if you need help. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We're always looking to make SONY better. We hope you consider SONY again. ~Earl
- Pros mentioned:Sound quality
Big Sound, Small footprint
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony - 3.1-Channel Soundbar with Wireless Subwoofer is a nice solidly made soundbar. Black blends in well just about any entertainment system. Setup and installation was quite simple and straightforward. Two power plugs one for the soundbar and one for the wireless subwoofer. A HDMI cable to to the TV. That's all it took. The clarity of audio from the soundbar is quite amazing for the price point. Plus the option to adjust different settings for different types of audio is a nice feature. The wireless subwoofer is adequate. It does add to the bottom end, however if you're looking for room shaking bass, well it isn't there. Would be great for an apartment or a bedroom. I do like how the soundbar performs with spatial sound.
I would recommend this to a friend JUNK
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, We had the Manager at our home to update 4 months after purchase and now it's out again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are sorry to hear that you are experiencing issues with your Sony HTG700 Soundbar. We'd love to troubleshoot the issue that you are having and make this a better experience for you. May we contact you for more information regarding the issue that you are experiencing? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Just terrible. If you want to hear the voices of anything on the tv look elsewhere
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Thepoet, we are sorry to hear that you are experiencing issues with the dialogue of your HTG700 Soundbar. Setting the Voice function to On will make dialogues easily heard by enhancing dialogue range on the HTG700 Soundbar. This can be enabled or disabled by pressing the Voice button on the Sony Remote.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sound Bar not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After one year the Sound bar stopped working it doesn’t turn on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan, we're sorry to hear that you have an issue with your SONY unit. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/articles/00223961
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl